Morganellis Reviews 10

Great product and easy to prepare for. Fitted over four days and completed great addition to the property would definitely recommend Morgan Ellis. Christopher in the office was very helpful and Matt who visited was most pleasant.

Our lift arrived with Rob and AJ doing an excellent job fitting it for us. Office checking up on us to make sure we are happy and dealt with a couple of minor queries … excellent customer service from Chris. Knees very grateful 🤭

Although I haven't placed an order with Morgan Ellis I am glad to report that I was very impressed and satisfied with their team, especially Olivia and Matt, who were both more than helpful. Other factors came into play that meant I didn't follow through on their good work in helping me understand my options for a lift.

We’re proud to collaborate with such an exceptional brand as Morgan Ellis Lifts. As industry leaders in bespoke glazing solutions, we at IQ Glass are highly selective about the brands we align ourselves with, and Morgan Ellis continues to exceed expectations.

Their showroom space, based at our Amersham HQ, reflects the same values we stand by; design excellence, technical innovation, and a seamless customer experience. The Morgan Ellis team is not only knowledgeable and insightful but consistently puts the customer first, ensuring each project is handled with care and expertise.

It’s a pleasure working alongside a team that shares our commitment to pushing design boundaries while delivering outstanding service. We look forward to many more successful projects together.

Total experience in 2025 so different from previous reviews.
Gary the salesman, no pressure whatsoever, gave all the information I needed to make make an informed choice. Elected for the Stiltz Duo+.
Formal initial survey and installation carried out by Rob the Installer. The whole process was managed by Alice from the Southend Office.
Back to Rob and RJ who installed the lift, nothing was too much bother they went above and beyond to complete a very difficult installation. 4 sets of pipes and electrics all needed moving prior to installation, this was arranged by Alice and was completed prior to Installation day. Rob and EJ were very professional and pleasant to deal with and handled every issue calmly and in good time. Rob who was the main installer showed every good aspect of his personality and is very much an asset and represented Morgan Ellis admirably. As I told Alice, "He is a keeper"
All in all I would 100% recommend Morgan Ellis as of May 2025.

AVOID this company at all costs. They are celebrating their 10th anniversary with all guns blazing. They are a Mickey Mouse company run by a one-man band - Mark Hopewell, (the previous directors have resigned.) who does not care about the customer. They are incompetent. They will take all the money upfront before any installation. Then the ball is in their court. They left us high and dry. Blamed me for not having the premisses adequately prepared for installation. They dumped the lift components onto my driveway and refused to install them. The actual survey was carried out only after full payment, and then it was deemed not ready for installation. they had 6 months before the lift was ready to do the proper survey (which they stated would be 6 weeks). The salesman did a few surveys (who then left the company) and deemed it ready for installation- when full payment was demanded. Every excuse was made not to install, such as health and safety, structural engineer report (which was rejected), etc. They told me to find another installer and refunded a fraction of the actual installation cost. I had to pay £2,300 just to have the crates unpacked and bring the components in to protect against the weather. The lift components are still sitting all around the house. I still have not found an installer as they all seem to work for lift companies and not directly to the public. We are elderly and cannot take the way we have been treated any longer it's been two years with no lift being installed or resolved.

Review of Stilz Lift and Installation 2-Storey Home

Keen to stay in our home for as long as possible, we recently had a Stiltz Lift installed in our home rather than a stairlift. This makes access between floors so easy but does take up floor space. Supply and installation was carried out by Morgan Ellis Ltd of Southend on Sea. The lift components were delivered to allow installation to begin on 9th October 2023.
A team of 2 contractors arrived on 9th to carry out the installation beginning at 8.30 am. They finished working at 6pm, returning to complete the installation the following day in 4 hours. We were very disappointed over the installation and Morgan Ellis had the team return on 25th to rectify the shortcomings which took 4 hours. The following is an example of their work. A long piece of metal needed trimming along its length to allow the finishing trim to fit flush to the ceiling. This was done using a hand-held angle grinder with metal sparks flying widely, including across our bed and without any safety measures being used. We would not allow the leader of that team inside our house again. We advised Morgan Ellis accordingly.
Our contact with Morgan Ellis has been excellent. The quality of the installation is determined by the contractors they employ, in this case awful
The lift is such a boon to allow easy access between floors – a very worthwhile expenditure. Expect to pay £16,000 and up.

A nightmare experience. After 7 weeks our lift was still not operational. My husband is disabled and we were unable to return to our home. Morgan Ellis constantly blamed the manufacturer and did nothing and took no responsibility. Eventually I, and NOT Morgan Ellis, went directly to the manufacturer myself to ask for help. They sent out a senior engineer who got it working in a day. And beware, Morgan Ellis take all your money upfront.