I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a solar PV system installed by Solar Fast (part of Gas Fast). Their sales rep Lee was fantastic - answered the hundred questions I had. Quote was much more competitive than the 3 others I sourced.... See more
Company replied
Amazing and great service from gas fast, engineer arrived on time, calling before he would come, very friendly and quick, answered are questions and queries about radiatiors. Will always use them neve... See more
Company replied
Great Company. Never had a problem with boiler since they fitted it. Easy to contact and get advice. Latest boiler yearly check went with no problems, done by engineer Ash, very professional and gives... See more
Company replied
Company details
Written by the company
We specialise in quick and thorough A-rated boiler installation, servicing and repair.
Contact info
Unit 1 Saville Road, wf10 1pe, castleford, United Kingdom
- 08000337707
- alison.draper@gasfast.org
- gasfast.org
Quick and painless
Quick and painless. Paid over the phone. Answered my questions didn’t leave a mess.
March 30, 2023
Unprompted review
Reply from Gas Fast
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Boiler service
The young man was very polite. Very efficient. He did his job very calmly and answered any queries we had. And dared to venture into our cellar to test gas meter. Very brave
March 29, 2023
Unprompted review
Reply from Gas Fast
Hi Susan
The team here at Gas Fast is thrilled to receive such great rating, thank you. I will also feed this comment back to the team.
All the Best!
Gas Fast
Cv4 9bd
Very efficient service and excellent quality. Engineer was very polite and friendly.
February 18, 2023
Unprompted review
Reply from Gas Fast
Hello Mr Holdgate
Thanks so much for sharing your experience with us. We hope to see you again soon.
All the best
Gas Fast
On time friendly service Answered my…
On time friendly service Answered my questions readily and efficiently serviced my boiler
February 13, 2023
Unprompted review
Reply from Gas Fast
Hello Mr. Russell
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Gas Fast
S63 9EN. Efficient service
I was reminded that a service was due and asked if I wanted to make an appointment. The engineer arrived as expected. He worked quietly and told us what he had done.
February 20, 2023
Unprompted review
Reply from Gas Fast
Hi Mrs Linstead.
Thank you for posting your positive review. At Gas Fast, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. We look forward to welcoming you back soon.
All the Best
Gas Fast!
Hugely expensive and not well done
Hugely expensive option but as I had no heating and no cash I signed up. Not convinced the fitter did everything he was supposed to as I regularly have the heating switch itself off due to low pressure and have to re-pressurise the boiler. The whole system also moans and groans in cold weather as if it's going to vibrate off the wall. If you have any other options at all take them and avoid this lot.
December 1, 2022
Unprompted review
Reply from Gas Fast
Hi Mr Campbell.
Please can you provide an order number or postcode as unfortunately we are unable to locate you on our system. Alternatively please can you contact the office on 0800 033 7707 and we will be happy to assist you further.
All the best
Gas Fast
TS197DX - 14293
Brilliant service and installation! Couldn’t of asked for better people to do the job!
February 1, 2023
Unprompted review
Reply from Gas Fast
Hi Oliver!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
14458
Excellent service from the moment i registered my enquiry,the sales man was very polite & didn’t push the sale,he displayed a wealth of knowledge with the product & service on offer. Engineer that attended was very friendly & polite, the whole installation was completed in a few hours with minimal disruption.
March 24, 2023
Unprompted review
Reply from Gas Fast
Hi Mr. Astley
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Great gentleman that installed our…
Great gentleman that installed our boiler cleared up all mess afterwards
January 30, 2023
Unprompted review
Reply from Gas Fast
Hi Mr King.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback and review. If you require our services, do not hesitate to contact Gas Fast.
Kind regards
Gas Fast
The insalation of the boiler was great…
The insalation of the boiler was great fitter was friendly and very helpful. Boiler workin great and i would recommend your company. KAI 3AY.
November 29, 2022
Unprompted review
Reply from Gas Fast
Hi Bill.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback and review. If you require our services in the future, do not hesitate to contact us.
Kind Regards
Gas Fast
Order number 10588
Had a engineer out to service our boiler the guy arrived on time & was polite he got the job done quickly
January 13, 2023
Unprompted review
Reply from Gas Fast
Hi Marie
Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback and review. We Look forward to seeing you again soon. Best Wishes.
11050 Punctual very clean and tidy
Punctual very clean and tidy.
Polite and professional
January 12, 2023
Unprompted review
Reply from Gas Fast
Hi Mr Naylor
Thank you for choosing us for Gas Fast. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Gas Fast in the near future.
All the Best
Gas Fast
Absolutely brilliant (14781)
Absolutely brilliant, quick efficient minimal disruption caused during the fitting. Everything was cleaned and tidied before they left the property and went through all the controls with me.
Fantastic service
March 13, 2023
Unprompted review
Reply from Gas Fast
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
my new boiler…
the instalation was carried outquickly and cleanly and the installer was very helpful and instructed me in how to use the boiler
March 20, 2023
Unprompted review
Reply from Gas Fast
Hi William
Thank you for posting your positive review. At Gas Fast we value your time and always strive to provide fast and efficient service. We are so pleased to hear our install was provided in a timely manner. We look forward to welcoming you back soon.
Kind regards
Gas Fast
From the first call from Gasfast to…
From the first call from Gasfast to installation of the boiler, the serve was excellent. Salesman explained fully about the boiler and what would happen on the day. Engineer was courteous, took great care of my home during the installation and explained fully how the system and the thermostatic control worked. Staff in the accounts section also very professional. I can’t rate the Comany highly enough.
February 6, 2023
Unprompted review
Reply from Gas Fast
Hi Joyce
We are so pleased to hear you have enjoyed your experience with Gas Fast and we will be passing your comments on to our team in our weekly meeting. The more we hear good things from our customers, the more we want to maintain our excellent service and push ourselves to new levels. Thank you so much for choosing Gas Fast to install your system and for taking time out of your day to leave us this positive feedback. Please don’t hesitate to contact Gas Fast.
Kind Regards
Gas Fast
What a lovely team
What a lovely team! Very helpful & happy to help. Engineers friendly and clean and professional. Would recommend to anyone.
March 17, 2023
Unprompted review
Reply from Gas Fast
Hi Danae
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy with your boiler. If you require any further assistance, please do not hesitate to contact Gas Fast and we will be more than happy to help.
Kind regards
Gas Fast
14799 From the quote to installation…
14799 From the quote to installation day this company acted very professionally.the Guy who installed the Boiler was very professional & tidy I would recommend this company to anyone. Great job ! Great Service , Thanks 👍🏻
March 16, 2023
Unprompted review
Reply from Gas Fast
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. All the Best Gas Fast!
The most expensive bolier install in…
The most expensive bolier install in the land. The worst customer service. The worst after care and there is no emergency procedure. Paid for the best of the best, within the 9 months of ownership its broken down 3 times and now I sit here with my family; four young children in minus weather being told they dont care
Dont use. If i could give no stars I would.
March 1, 2023
Unprompted review
Reply from Gas Fast
Hi Stuart,
We are sorry that you feel that you have not had a pleasant experience with Gas Fast.
We welcome both good and bad comments on our reviews, as all feedback helps us to improve our Customer Service and deal with any problems that may arise.
We would like to address some of your concerns, especially the assertion that we ‘don’t care’ as we definitely do.
Having spoken to the Customer Service manager we understand that the problems with your install have been investigated by us on numerous occasions and our Customer Service team had spent time trouble shooting with you over the phone.
Unfortunately, we could not resolve the problem and we understand how frustrating this can be for any customer, let alone one with children in the house.
You have stated that ‘Gas Fast have confirmed there is literally nothing they can do’ and this is entirely true, there is nothing more we can do.
This is because, after our investigation we have isolated the fault to the new boiler.
While this is unfortunate it is very unusual.
You have drawn attention to the fact you went for a more expensive boiler to ensure you were getting the best you could – and we would agree as Worcester Bosch are one of the most respected companies in the industry.
Unfortunately, your boiler is one of the rare ones that has left the factory with a fault and, while we would love to have fixed the problem for you, if an Gast Fast engineer opened that boiler to fix it, your warranty would be immediately voided.
Worster Bosch state in their warranties that only Worster Bosch engineers are qualified to repair Worster Bosch boilers and anyone else attempting it will void that warranty.
Frustrating, but literally nothing we can do about it – this would be the same no matter which company you had contacted to fit your boiler.
In fact, if a company said they would come out and repair the boiler, they would have been responsible for you warranty being voided and any future problems would require you to pay an engineer to attend your property.
That said, our Operations and Recruitment Executive did work overtime to contact Worster Bosch to try and escalate the complaint and get someone out as soon as possible.
We hope that Worster Bosch can sort the problem with your boiler, and we will always be here to sort any other problems with your system that won’t void your boiler warranty.
Kind Regards,
Robert
Gas Fast
Reply from Gas Fast
We are incredibly grateful here at Gas Fast that you took the time out to leave us a 5-Star review. Thank you so much, if you need anything in the future so not hesitate to contact the office.
If I could leave 0* I would
If I could leave 0* I would. New boiler fitted in January, since it’s been fitted we have no heating and intermittent hot water, I have called and called with the promise of a call back for weeks. When I eventually lost my temper and told them to take it out as the stress it has caused wasn’t worth it, they sent someone out within the next few days. Boiler is still not fixed and now trips the electric every time it kicks in. They have admitted to fitting a faulty boiler and for some reason want to keep “fixing” it rather than replacing. It’s now snowing outside I have two young children and I’m without water and heating for the third month. Horrific customer services. Still not resolved. Avoid at all costs.
*I would like to point out that me being unavailable on the 9th for gasfast to attempt to “fix” the issue again was because i was on holiday not just because i was not in, not that I should have to defend myself when this issue should have been resolved in January when originally installed. The flush was requested by ourselves as when we were originally given the quote, we were told this was going to be done.. it was not hence us requesting it numerous times. The stress and upset this has cause is beyond words. Gasfast take some responsibility.
March 8, 2023
Unprompted review
Reply from Gas Fast
We are deeply sorry that your new boiler install has not gone as well as expected and that the experience you have had with Gas Fast has not met the very high standard, we set ourselves.
While we understand the frustration you have experienced with the system not performing as well as it should, we do feel we have done all we could to try and sort the issue which, as we now know, was a problem with the Ideal Boiler.
We are also sorry it has taken as long as it has to investigate this problem, fix this issue and we are working on measure to ensure customers are not waiting as long as you have for call-backs.
Looking through the notes we can see have attended your property on 3 separate occasions to try and identify the fault.
We have flushed your system twice and then sent an engineer to complete a Powerflush, a service that would normally cost a customer £500.
We were happy to try this method as we hoped it would fix the issues.
As it obviously did not, we have tried to arrange a visit from an Ideal engineer on 09/03/2023 but it was inconvenient for you – we now have a date of 22/03/2023 booked in to accommodate your availability.
Once again, we can only apologies for the problems that have occurred, and we know we can do better when it comes to timescales, we will be using your feedback to improve our services.
We also hope we can solve this problem and leave you satisfied with your heating system.
Kind Regards,
Robert
Gas Fast
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.