Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
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Review summary
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Reviews shaping this summary
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
951 reviews
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Replied to 100% of negative reviews
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Prompt response
November 10, 2025
On time and very efficient service
November 7, 2025
The engineer send the report late…
The engineer send the report three days later also rejected because the detector doesn't have battery and he didn't let me to provide it at the same time because he was going to charge me again. After that I called him a few times but he didn't answer
November 10, 2025
Reply from gassafetycerts.com
Hi Amir,
We are extremely sorry to read your review and to hear about the experience you have described. This is absolutely not the level of service we aim to provide, and we sincerely apologise for the frustration and inconvenience this situation has caused.
It is very concerning to hear that your report was delayed and then rejected due to a missing detector battery, especially if you were not given the opportunity to resolve this at the time without further charges. We also apologise deeply if you attempted to call and did not receive an answer – that is not acceptable and we are truly sorry.
We have now emailed you directly to request more details so that we can fully investigate what happened and put this right as quickly as possible. We really appreciate you bringing this to our attention and we hope you will give us the chance to restore your confidence in us.
Kind regards,
Hayley
Customer Service Manager
Gas engineer
Honest, great manners and helpful.
Explained what was happening whilst checking the house.
November 3, 2025
was polite and profesioal
March 14, 2025
Perfect service!
October 23, 2025
The engineer was friendly and courteous…
The engineer was friendly and courteous arrived on time did a good job no fuss I would recommend gas safety certs to anyone.
September 23, 2025
A good experience
Pleasant, on time, efficient, and polite on the day. Booking was easy, payment method was easy, workman was efficient.
September 18, 2025
I received a reminder to renew my gas…
I received a reminder to renew my gas safety certificate and I just followed the link and booked my appointment.
The engineer arrived on time and carried out the safety inspection with minimal disruption, and they were very polite and friendly.
September 19, 2025
EXCELLENT SERVICE
September 9, 2025
Propcert liaised directly with the…
Propcert liaised directly with the tenant and organised the work to be carried out extremely promptly
September 6, 2025
Very quick process
September 4, 2025
Such poor service and so stressful…
Such poor service and so stressful dealing with you, we had to call and email you so many times to receive our Gas and EICR certificates. You do not even have a direct line to help your customers when you fail to provide the services for which we paid for. Something simple became so stressful and expensive with all the calls we had to make from abroad to get our certificates in place.
The Gas Certificate (passed) but was incorrectly issued with wrong address, so we had to wait weeks for it, we had issues with the estate agents and rent payment because of your delay. The EIRC we got it after more than 1 week after inspection after so many calls and emails (it was promised in 2 working days). The EICR was issued as unsatisfactory over a minor thing in our outhouse, we were not told when we were chasing it up. We were under such time pressure we felt like we were blackmailed to book the remedials works with you, so expensive, this was done on Monday. A week later we still do not have the EICR issued as satisfactory.
August 26, 2025
Reply from gassafetycerts.com
Hi Monica,
I’m so sorry to read about your experience and the stress this has caused you. Please accept our sincere apologies for the delays, errors, and the level of communication you received — this is not the standard of service we aim to provide.
I completely understand how frustrating it must have been to chase for certificates, especially while abroad, and I’m very sorry for the impact this had with your estate agents and rent payments. The incorrect details on your Gas Certificate and the delays with the EICR should never have happened, and I apologise again for the inconvenience this caused.
We take your feedback very seriously and will be reviewing what went wrong in this case so we can prevent this from happening again in the future.
Thank you for bringing this to our attention, and once again, I’m truly sorry for the difficulties you faced.
Kind regards,
Hayley
Customer Service Manager
Awful customer service
Awful customer service. No notification of boiler service having been carried out in our rented flat. The company told me they had emailed twice and called. They definitely did not contact me.
The heating engineer then told us that he had not charged Gasafetycerts the full cost but we have not been refunded anything. Do not use this company. They simply outsource the work to another company.
September 3, 2025
Reply from gassafetycerts.com
Hello Michele,
Thank you for your feedback, and I’m very sorry for the confusion and frustration you’ve experienced. I completely understand how concerning it must have been not to receive notification of the boiler service and to feel unclear about the charges.
I wanted to reassure you that you have been fully refunded for the boiler service, as it was not carried out. The refund was issued this morning and should appear back on the card you used within 3–5 working days. My colleague also sent you an email this morning confirming this, so please check your inbox (and spam/junk folder just in case).
We sincerely apologise for the inconvenience caused and appreciate your patience while this has been resolved.
Best regards,
Hayley
Customer Service Manager
Very prompt service
Very prompt service. Dealt with tenant to sort out best time etc . Trouble free and good value.
August 29, 2025
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