In reply to the above review from Mrs V O;Dwyer.
Mrs O,Dwyer applied for information about gastric band surgery in Belgium in 2010 and in hindsight was a problem for our coordination’s team from day 1.
As per our companies normal procedures Mrs O'dwyer was asked a set of questions regarding her past health and medical/surgery history to enable us to see if she was likely to be suitable for a Gastric Band to be fitted. Mrs O'Dwyer subsequently answered the questions, but failed to disclose certain vital information, which, had the information been given initially, she would immediately have been advised that she would not be a suitable candidate, or eligable for Bariatric surgery of any kind, and the process would have ended at that point to avoid any wasted time for herself, our staff and with the surgeons and staff at the hospital in Belgium !
However, as Mrs O’Dwyer chose for some reason not to disclose this vital information at the initial consultation with Mrs Law, who was the initial contact and coordinator for Mrs O’dwyer, appointments were duly made with the surgeons in Belgium, and she subsequently attended a consultation at a clinic in Belgium with a surgeon.
At this consultation with the surgeon it was discovered that she had previously had some Bariatric surgery which made it absolutely impossible on medical grounds for a gastric band to be fitted. The Surgeon advised her of this and could not understand why she had not disclosed this vital information previously at any stage, to either the coordinators, or the nurses, as common sense should have told Mrs O’dwyer herself that further treatment of this kind was not possible!!
As with any surgery it is the surgeon’s final decision as to whether ANY surgery is performed on ethical or medical grounds. As Mrs O’dwyer was clearly not suitable on both counts, he quite rightly informed Mrs O’dwyer of this, and explained to her the reasons fully. Had she disclosed the vital piece of information from the outset none of this would ever have happened.
The Surgeons cannot understand why Mrs O’dwyer even thought she would be able to have further bariatric surgery after already having had more dramatic bariatric surgery previously, anyone with a modicum of common sense would have disclosed this vital information right from the start !!
There were also several other incidents going on prior to attending the appointment with the surgeon with cancelled appointments by Mrs O'dwyer due to travel and work commitments she had, and other minor incidents with the coordinators of arranging alternative dates etc..
In the terms and conditions of the company, it clearly states that "Full Disclosure" of previous medical history MUST be given prior to any appointments being made on their behalf with surgeons, or hospitals, and that the surgeons have the final say in deciding if a person is suitable for surgery or not.
As Mrs O'dwyer had clearly "purposely" failed to give "Full" history at the initial screening with the coordinator, the Company administrators initially declined to sanction a "Full Refund" and retained the standard cancellation fees and costs incurred as per the terms and conditions.
However, after many discussions and communications, payments of refunds were eventually agreed between the Administrators and Mrs O'Dwyer, and agreed staged payments were made to clear the account to everyone’s satisfaction, and as far as the Company was concerned the matter was closed as it had met its obligations to Mrs O'Dwyer fully.
It would subsequently appear however that Mrs O'Dwyer continued to be aggrieved, even though it was her fault for not making full disclosure, and despite having agreed to everything to settle the matter, she subsequently posted the offending review above, which the Company feel is entirely unfair of Mrs O'dwyer as it had done nothing wrong, and had made every effort to resolve the matter amicably even though the fault being entirely of Mrs O'dwers own making.
Furthermore, the personal accusations and remarks made by Mrs O'Dwyer about Mrs Law are entirely uncalled for and totally incorrect.
I would also like to make the point that at the time (2010) Mrs.Law was representing a Hospital & Surgeon in Belgium, who neither Mrs. Law or the company no longer work with, and Mrs.Law now works exclusively on behalf of Hospitals & Surgeons in France, where she now lives.
I would like to assure everyone reading this review that Mrs Law, and the Company, Laser Clinic (France) Ltd, are an ethical company with a long standing and excellent reputation.
The Company have also been fully vetted and approved by the UK FCA (The Financial Conduct Authority).
The company also provide each prospect with a list of over 200 past clients, with phone numbers and email details, which prospects are encouraged to contact before making a decision to come to us for surgery, so that they can speak to them personally to get an un-biased and personal account of their experience with our company.
We at Laser Clinic (France) Ltd assure everyone of our best intentions at all times, and we strive to offer a full and efficient service for the benefit of our clients.
