Slome Reviews 1,779

Great bed! the quality is good but the instructions are a little unclear. Colour may slightly differ from photos.

Super fast delivery, beautiful product for a great price. :)

Fast delivery and no chemical bed for kids!! Very cool brand!

I’m sure that if you ever manage to receive a mattress from them that it would be superb. However if you read negative reviews on here they are all to do with delivery. I paid for premium in the hope I’d avoid such chaos by naming a day. 3 weeks later I’m still without a mattress. Four separate dates have been missed. John is lovely but incapable it seems if managing the interface with the delivery company to actually get goods to customers. He even sent out a second mattress. That didn’t arrive either. Whilever they’re dealing with Arrow, I fear it’s a lost cause. Good luck to you if you’re brave enough

We've been using the topper Bambu for almost a month. It seems ok. On the other hand we've been trying to obtain a VAT invoice from the company and despite providing them with all the company details whilst placing the order, I've not been able to obtain the invoice. Very frustrating.

My mattress didn’t arrive so I can’t say how good it is or not. No contact from courier company on scheduled delivery day, what a waste of a day! Tried customer support from both Hypnia and courier, again no joy. I’ll buy locally instead! Lesson learned.

Really awful company. They didn’t deliver all the parts of the bed and then refused to send them out in time. Although they did refund the bed, they refused to refund other parts that came with it or send the screws out separately, so I’ll just be throwing it away…
Worst company to communicate with and although one person in the U.K. office was helpful, everyone else was not. Would really never buy from this company again

Complete mess. Sent an incomplete product (missing screws) and took no responsibility what so ever. They've now left me with a bed I can't assemble. Quality bang average too - save yourself the pain and go to IKEA.

The website and its marketing are misleading, RETURNS ARE NEITHER FREE NOR EASY! I have been chasing them for days for processing a return and 10 days later I am still waiting for their return address so I can post it, and they only give you 14 days as return period. I have contacted them through email, live chat, phone… all sorts! Worst customer service I’ve ever experienced!

It was a good experience overall, however the delivery took a bit longer than expected. The instructions on how to use were clear. The instructions on how to return, if I had wanted to return it within the trial period, were not clear at all. The mattress is ok, but given I followed a recommendation from Hypna after filling out a survey, I expected a mattress more adjusted to my preferences (it is too soft and for 2 people to use it, becomes uncomfortable).

I was a bit sceptical when I ordered my topper (memory foam and bamboo) the promise was a cooler way of sleeping. The topper arrived very soon after I ordered it, very well packed and with clear instructions. After it had settled on my bed, after about 36 hours, I slept on it. And I was extremely happy after the first night. The sleeping experience was fantastic. I remained cool and was well rested after a good night sleep. I highly recommend this product.

The mattress and the pillows purchased are excellent.
The customer service agents very kind.
I am very satisfied.

It's a great product, really confortable and finally I can say I am able to sleep all night long. Hypnia is synonymous of quality without spending a fortune. I also have another mattress in the house and I would no change it for nothing. I have no doubt for the other rooms, I will go straight wit Hypnia.

Great quality of the topper! Very comfortable. I bought it because my mattress caused me back pain and the topper helped me not to have any.

Hello, I cannot make an evaluation of your product, because after waiting for it for more than a month, and 4 delivery notices, it has not arrived and I have canceled the purchase. I think you have a good product, the guarantees seem excellent and also the treatment of your agent in Spain was kind. But I think that the effort that was made to get the merchandise to arrive was not enough, after two delivery notices without any result by the transport company, what corresponded was to find another company to deliver it. I was offered compensation for the inconvenience, but I would have preferred that compensation to have been used to get another transport to get the mattress. In the end there were four notices and the mattress never arrived, which means that I will never again consider your company to buy a product from you. Perhaps one client is something insignificant, given the demand that you may have, but this is only the thought of a bad seller.

It is just the best we have found quality price.
Very quick delivery, however there was a confusion with the transport agency it was easily solved.

I can give a 5 stars to everything about Hypnia. The purchase process, the fast delivery and the quality of the product.
The mattress is fantastic.

I write from Spain. After try mattress "bienestar superior" during 2 months, It is no suitable for me so I asked for return it and it's been 1 month waiting to someone to pick it up. After contact 4 times with hypnia asking for information of the picking day, they always say the same: we send a reminder to the local transport, they wil contact you in 72 hours... And that's it.. still waiting... So it seems a scam. They ask you to wait until you give up... Of course I will report it to the authorities if they do not give me a quick solution

Good products, however the shipping was slowwwww.

Topper exceeded my expectations....