No complaints with the flowers, but overall a terrible experience. I placed an order that was supposed to arrive between 11:48-14:48, the order ended up arriving at 17:15. The person they were addre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Flowwow helped me send beautiful orchids bouquet for my teacher from Spain to London, I never thought i coud order flowers to another country that easy!! Some flowers were change but they asked my app... See more
Company replied
Today is my best friend's weeding day, she is 5000 km away and thanks to flowwow I managed to send her an amazing rose flower bouquet! The web-site is convenient and fast, even me who understands noth... See more
Company replied
I ordered cookies and brownies through their app. The delivery was smooth and efficient. The brownies and the cookies tasted amazing! They were the best treats I’ve had in a while 😍 I was really sati... See more
Company replied
Company details
Written by the company
Udora es una plataforma global de flores y regslos, nacido para trasladar la calidez del vínculo humano al entorno digital. Nuestra esencia es el gesto que trasciende la distancia: esa capacidad de hacer sentir tu presencia a quienes más quieres, sin importar los kilómetros. Conectamos a nuestra comunidad con una red de floristas locales y artesanos independientes en más de 50 países. Al elegir Udora, envías ramos frescos, tartas artesanales o piezas de diseño únicas, al mismo tiempo apoyando el crecimiento del comercio local. Creemos en la accesibilidad y en la experiencia sensorial. Por ello, ofrecemos entregas en el mismo día y una foto real de tu regalo antes del envío. Hacemos que regalar sea un proceso transparente, confiable y, sobre todo, cargado de emoción: desde la alegría de una celebración hasta el consuelo de un abrazo a distancia.
Contact info
4.3
Excellent
376 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Terrible experience
No complaints with the flowers, but overall a terrible experience. I placed an order that was supposed to arrive between 11:48-14:48, the order ended up arriving at 17:15. The person they were addressed to wasn’t able to see them until the day after.
So I wasted 30£.
Wouldn’t recommend this service.
April 23, 2026
Reply from Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute within 3 days of delivery. We'll take a close look and get back to you. Flowwow team
I have ordered almost door the day and…
I have ordered almost door the day and it was easy and Fast, thanks
April 20, 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
We didn't receibe the flowers.
April 17, 2026
Reply from Udora
Thank you for letting us know about the delivery issue. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute. This helps you to get a refund, and us to investigate what happened and work with the store to fix it. Our stores take low ratings seriously and strive to improve their service to avoid similar issues in the future. Flowwow team
very nice flower
April 13, 2026
Unprompted review
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
The number of flowers is considerably…
The number of flowers is considerably less than what appears in the photo of the bouquet I paid for.
April 11, 2026
Reply from Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. At Flowwow, customer satisfaction is our top priority, and we take all concerns seriously. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute. This helps you to get a refund, and us to investigate what happened and work with the store to fix it. Our stores take low ratings seriously and strive to improve their service to avoid similar issues in the future. Flowwow team
Good service
Good service, fast delivery, and very convenient. I like a lot the website and the quality of it. Thank you. My wife was very happy.
April 7, 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Flowers seemed abit old
Flowers seemed abit old. 90euros flowers should come as if they were handpicked. Bit disappointing
April 6, 2026
Reply from Udora
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve, please, email your order number and a screenshot of this review to feedback@flowwow.com. Yours, Flowwow
The delivery was horrible
The delivery was handled terribly. The courier told the recepient the delivery will be the next day, even though I scheduled on the day he called. Then it magically got delivered on the day of, but the order looked horrible and completely did not match what I ordered. The flowers looked half dead, had a completely different color...then when I filed a complaint it was never answered. I asked for 50 percent refund, which is pretty fair in this case..but nobody did anything about the complain I issued. TERRIBLE service...will not use it or recommend it.
March 8, 2026
Reply from Udora
Thank you for your feedback. The store accepted the customer's desired outcome regarding the order dispute – a 50% refund. Thank you for your understanding, Flowwow team
Amazing service
The order came on time and it was just like in the picture. I ordered the donut boquet and it looked amazing and tasted amazing as well.
March 9, 2026
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Sent lilly flowers for my mom’s…
Sent lilly flowers for my mom’s birthday. They were fresh and gorgeous! Delivery notification came a bit late, but the flowers arrived right on time
February 26, 2026
Unprompted review
Reply from Udora
Thank you for your kind words! We strive to create a convenient and open service so that you can treat yourself and your loved ones 😊 Flowwow team
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Reply from Udora
Thank you for your feedback 🎀 Happy you enjoyed our quality! We strive to make every order a 10 out of 10 experience. Your Flowwow team
Ordered a forever rose for my wifey 😍…
Ordered a forever rose for my wifey 😍 Delivered safely, highly reccomend
February 21, 2026
Unprompted review
Reply from Udora
Thanks for your rating! We appreciate your feedback and are always looking for ways to improve. Let us know what we can do to earn that perfect 5-star rating. Flowwow team
Reply from Udora
Thanks for the great rating 😉 Flowwow team
It arrived a day late
February 15, 2026
Reply from Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Used Flowwow for the 1st time to send a…
Used Flowwow for the 1st time to send a sunflower bouquet to a friend in Spain. Flowers fresh, delivery smooth, I'm impressed
February 13, 2026
Unprompted review
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
The roots enviaron un ramo precioso y…
The roots enviaron un ramo precioso y lo enviaron a tiempo para dar la sorpresa a mi pareja. 10/10
February 14, 2026
Reply from Udora
Agradecemos mucho tu opinión y confianza. ¡Siempre es un placer servirte! 😉 Tu Flowwow
You guys were late around 5 hours :(…
You guys were late around 5 hours :( not cool especially on valentines day
February 14, 2026
Reply from Udora
Thank you for your review. We are sorry that the seller let you down on such an important day. In such situations, you can open a dispute within 3 days to request compensation for the delivery delay.
We would very much like to rectify your impression of our service. Please email us at feedback@flowwow.com with your phone number and attach a screenshot of this review.
Yours, Flowwow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.