Gate1.ie Reviews 378

Customer service really poor. I am waiting for an answer about the possibility to change my flight for 4 weeks already and still got none. Just recently got a generic email that my flights were cancelled and they are unable to offer any solution to this. They said they will "try" to contact the airline and see if its possible to refund. Conclusion - not recommended as you will most likely loose money and wont be able to get any assistance in need.

I have flights in four days time. Been trying to get onto them for days about canceling/changing flights. Absolutely no response from gate1. It seems to be either: cancel the flights with no refund or change flights for nearly 300 per person. Airlines won't deal with me as I booked through gate1. However airlines have cancelled some of the flights I meant to go on days ago. Gate 1 have not contacted me to tell me these flights have been cancelled and even though the flights are no longer going ahead , I still am receiving no refund. I would have no problem changing the flights but not for a outrageous prices like 300 per person.

Horrible. Canceled our flights and didn't even let us know until it was way too late.

AND STILL WAITING ON THAT REFUND

Reliable and efficient. Good customer service. But I had a problem with the insurance they offered with the flights. I bought it and never received any contract. After asking many times at the end they told me they would have refunded me for the insurance. Still waiting that refund...

It was impossible to check if we had our luggage checked in , so confusing had to ring Amsterdam in the end , we had 2 abs booked outwards but none for return , but no indication of this on tickets , only found out this on the return at Philadelphia , as this was a multi flight trip this was very inconvenient and expensive !

Was nervous booking through the site as price seemed to good to be true. However everything was quick and easy and flights went without any hitch.
However when booking one needs to be vigilant when using connecting flights. You would assume your connecting flight is departing from arrival airport but some quotes had different i.e. arriving in Heathrow but departing 2 hours later from Gatwick. I nearly got caught with this so think there should be a warning notice to bring this to your attention.

Customer service was very poor. I made a mistake in surname. Spend more than two weeks in communication with customer service and correction wasn't done. The answer I got - impossible to correct, because airlines not aloud to correct. I applied to another agency and they made a correction in few hours and 3 times cheaper.

No hassle travel experience.Good communication when outbound flight was delayed

Very easy to use. No issues

We still waiting for the refund of our tickets for a little time service not good no communication no response very frustrated

Excellent trip. Thanks.

Great, punctual and safe buying from you

Gate 1is a great deal. We enjoyed our tour .thanks

Great prices on flights east to book
Very satisfied

Honestly I am surprised at the ease / cost of gate 1. I would 100% use the service again. The price was unbeatable and I had no major issues.

One minor issue is I paid for seat selection, but this did not actually pull through to the airline. So when I checked in I did not have the seats I had paid for. Honestly though I still paid less through gate1, so in future I just would not bother paying for select seats with the platform.

No problems with this site.

My trip from start to end was seamless and at a reasonable and competitive cost.