We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... See more
Company replied
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See what reviewers are saying
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... See more
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... See more
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... See more
Company details
Written by the company
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Contact info
3.9
Great
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Website Experience
Ease of use of the website. Quick purchasing portal. Excellent email communication of each step and confirmation of purchase.
March 4, 2024
Convenient and easy to use
March 2, 2024
Super great service
March 1, 2024
It was fast and easy and less expensive…
It was fast and easy and less expensive than other companies.
March 1, 2024
We purchased two items - Back order wait hurts
We purchased two items. One was not available.
Totally understandable. But we should not have been held for 10 days without notice that the item was on back order. Your system should be real time.
Repairs usually can't wait. So we have to source it (and not waste time).
February 1, 2024
It said parts was on hand then when…
It said parts was on hand then when ordered it said out of stock and another week out upon delivery.
February 5, 2024
free delivery was offered but not given.
February 3, 2024
Gatehouse’s website was very well laid…
Gatehouse’s website was very well laid out, informative and very easy to use! All very quick shipping options at a very reasonable price! Items were packaged well, and came with detailed instructions!
February 1, 2024
Made my selection quick and easy.
February 4, 2024
The price was very competitive and the…
The price was very competitive and the product detailed description and option to download or print owner’s manual was very helpful! Thank you!
February 3, 2024
Good service, website has some issues
Courteous Service agent Brandy helped me place an over the phone order. Online ordering failed web site support not so good
February 1, 2024
Quick delivery of purchase.
January 2, 2024
Awesome service!! Incorrect item was sent and they…
Incorrect item was sent and they corrected the problem the same day!
January 4, 2024
It's been several weeks and still…
It's been several weeks and still havent seen our order
January 3, 2024
Reply from Gatehouse Supplies
We have the motor but the contactor is on backorder with Liftmaster
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