Gates Automotive - OMODA|JAECOO St Albans Reviews 3

We found our salesman, "TAZ" friendly, informative and a pleasure to deal with. He didnt employ the pressure selling tactics of many salespeople but left us to make the decision. Buying our new Jaecoo 7 from him was remarkably easy.

As an ex car sales manager, motability accredited for 15 yrs..now unfortunately disabled.
Called wanting an update on my Omoda order, im appalled at the lack of customer service that doesnt even answer the phones. I’ve tried service line also which still doesn’t get picked up. Emailed … yep you guessed it, no reply in over 2 weeks. No letters in the mail either. Short of driving over again to find out, Ive no other option.
If I have to do this? I’ll be requesting an appointment with your Dealership manager. Motability have been made aware of this dealership not following their policy & guidelines. TCF should be mandatory to all employees.
NEVER had this problem with Steven Eagell Toyota on my current car.
The motor trade talks… & what im hearing does not fill me with faith. Terrible reputation already

My experience was great from start to finish. The team was very helpful, and informative.