Gatsbyshoes Reviews 1,390

Bought a couple pair to occasionally use at work. Happy with the shipping and looks of the shoes but the quality seemed to be lacking for the price. Wore one of the pairs maybe ten times and the shoe... See more

I ordered 2 pair of shoes on 2/13/26 (Order #GTSBY42955). When I inquired about the order status I was informed that while orders are usually processed within 5 days, Spring Festival causes delays.... See more

My experience wasn’t bad . It’s just that the boots ( old town orthopedic leather boots) are not leather at all. My husband has been looking for a good /comfortable pair of boots and he thought these... See more

So at this point it's been 18 days that my order has been in transit. Customer service notification says 7-15 days depending on certain factors. I still have not received my order. I will definitely... See more

I recently wrote a review documenting my experience with my pair of shoes. After 2 months, the sole separated from the leather. Only 24 hours after writing that review, I received an email from Gatsby... See more

Ordered my boots on Feb 22 have had zero updates, boots have still not arrived but you can bet Gatsby already withdrew my money. Worst online purchase experience ever. Hopefully when the boots do fina... See more

I ordered the Gatsby shoes for my husband who has fussy feet. These shoes proved to be everything we hoped for! Stylish, which you can see in the advertisement…but very comfortable as well, which is... See more

If I could give 0 stars I would, took ages to arrive, quality I unbelievably bad, if there’s any leather in it it’s so well disguised ! Feels like you are walking barefoot, claims you have full guara... See more

Never received my shoes that I had ordered almost a month before Christmas. Extremely disappointed and frustrating that they use a company from China to ship/deliver packages that couldn’t seem to f... See more

The shoes are very well constructed. Customer Service responds within 24 hours.. I do wish they had telephone sport, but Email support is sufficient for the time being. Shoes work well with my pro... See more

GTSBY427356 Is the order number and they sent me several emails that were just fake??? They still haven’t shipped order or even half of the order?? They also have no contact details except digital... See more

I bought a pair of shoes and absolutely loved them. Got a lot of compliments as well! Unfortunately, one of them had a minor defect. I sent an email to support and got a response very quickly with d... See more

Horrible. The shoes fell apart after only a few wearings. The leather split and separated from the sole on one shoe. Customer service was nice but unhelpful. Their reply is not factually correct.... See more

So far my experience has not been great. Gatsby’s shoe sizes are larger than normal, but there is no recommendation to order a size smaller. This is a problem with a company that does not offer free... See more

I ordered two pairs of the Oxford Lisse No-Stripe All-Day Comfort Dress Shoes-one black and one brown. I was first surprised they were being shipped directly from China, but the website uses a USA add... See more

First off- a repeat customer for 3 pairs of shoes. After 2.5 months on the third pair- they literally fell apart while husband was wearing them to work out of our home state (so no other shoe availa... See more

I bought Gatsby shoes in December 2024. I wear them on Sunday so they still look like new. The front of the sole separated from the shoe. There are no signs of any adhesive that bonded the sole to... See more

The customer service from Gatsby has been great. They respond quickly, and their product support is wonderful. I had a problem with shoes I ordered, they responded in 5 minutes with an acknowledgeme... See more

Your shoes are not true to size and customer service and shipping times are horrendous. After months of trying to get the right size without success, the company wants me to pay to ship them back and... See more

Chinese made shoes smell like petroleum, (Weathertech commercials are correct if you’ve seen them). Shoes are not comfortable, the fold creases right into the top of your foot as you walk. Not sure... See more

At present, I am awaiting an exchange of boots so it is a little early to be responding. But can say that I was very pleasantly surprised at the speed of response to my request and the tone of the con... See more

SECOND ORDER - The most comfortable dress shoe I've ever owned. After wearing my first pair for several.months, I just placed an order for my second pair. BONUS - i had some. sizing questions and to... See more

I had received notification that the item was on back order. I was wondering if that was still the status, he answered my question with an estimate when they would arrive at the store.

The shoes look great and seemed great for over 6 months and then the sole came off the front of my son's shoe. If they came from a cheap store I wouldn't be surprised, but I was expecting more from th... See more

Promised delivery on certain date, delivered. Promised this would a comfortable shoe, delivered. Good fitting, stylish, have recommended to others, and that doesn't come easy. Try them, you love th... See more

I ordered a pair of shoes, confident that if I was unhappy for any reason I would be able to return them. This seemed especially to be the case because I was charged a fee upfront should such a return... See more

With my first experience purchasing your product, the product only lasted 8 months, I am not inclined to try them again. The shoe is comfortable as advertised, but I am a little hesitant on tryin... See more

It was quick and to the point! He was professional and exact. However I was very disappointed with the warranty and backing you have for your product! Not sure that a 6 month warranty on the sole co... See more

I purchased 2 pair of shoes from Gatsby in late August 2024. In October 2025, the soles of one pair fell apart. When I contacted Gatsby they basically told me it was unfortunate that the soles didn'... See more

The first shoes sent me were too large and not true to size. I was led to believe that if I requested the smaller size, I could return them after receiving the replacement pair and they would send a... See more

The package arrived at SpeedX for final delivery without a street address. I have submitted multiple "tickets" to update the street address. SpeedX has not acted on any of those requests to fix... See more

The 10% restocking fee is really difficult to find. Then, when you process the return, they make the $8 pickup fee look like it isn't optional. And don't fall for the free returns bs. They still... See more

The advertisement shows brown shoes with black toe for sale. Upon arrival the shoe only shows brown, no classy black highlight. It seems bait and switch to me. If I can get the one advertised, I would... See more

Beware, Gatsby charges a restocking fee even if you purchase the easy returns and exchanges offering. The shoes had a strong "tar" / "rubber" smell - not satisfied and won't buy again..

I bought a pair of Gatsby Shoes for my husband and he wore them maybe six times. The shoe looked great at first and he even told others how impressed he was. But then the sole basically fell off d... See more

This is why never to trust any advertisements on FB. I just got the shoes. First they look like plastic. They do not fit wide feet as promised. Returning them is complicated, requiring their permissio... See more

Well, I bought these shoes because they said they were bunion friendly and that you had wide sizes. I selected the widest available and a half size bigger than my true size and these shoes were still... See more

Shoes initially did not fit so be aware that you may need a larger size. At checkout was automatically charged a $9.99 fee for a "free and easy return" but it was anything but free. Seems deceptive th... See more

I feel that people make mistakes and the integrity is still in the product and customer, to get a break. And not loose the purchases price because of aa time limit. . You still sell the same non used... See more

Great experience and fast response to my emails. Was able to get my order corrected almost immediately. Can't wait to get these shoes in for me and my son.

I work a lot of conventions around the country. I needed a good, sturdy shoe that was comfortable to wear and would put up with me walking 8-40 miles on a weekend. Within less than 8 hours of my... See more

I had an issue with one of the pairs of shoes I bought. The sole for some reason started separating. I sent a photo and the next day got a complete refund. No hassle, no issues, just an apology and my... See more

Do not buy these shoes. They are advertised as orthopaedic and good for your back, high quality etc. These shoes are a big scam, they arrived and are the cheapest quality I could imagine. No support f... See more

I only gave 3 stars for the service policy. The lady i chatted with...She was very courteous. I had inquired about how there was a price drop just a day after I had purchased my shoes but they hadn't... See more

I tried to order a pair for Christmas. I placed order on Dec. 15 Customer service is horrible. This company is a joke shipping is ridiculous. They will ship your shoes when they feel like it in a mont... See more

All of these 5 star reviews are fake. My Gatsby shoes are of terrible quality and started to fall apart after 4 months of moderate walking. Upon removing the insoles, the frame of the shoe is... See more

On June 22, 2025 I requested an address to ship defective shoes back to your company at NO COST TO YOU, as the shoes were not wearable (less than 8 months of infrequent wear and the soles started to c... See more

Shipping tracking is a cloogey mess. If I want detailed information about where the package is, they make me install an app. I install the app and they want me to install another app. All I can find o... See more

Order was easy to complete. Payment was without error. Product received as ordered. Due to defect a replacement product has been approved.