Official Gatwick Airport Parking Reviews 

20,507
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Easy to find, nice big spaces. Walk to departures is all internal so no getting wet if it's raining. You need to go through Hampton hotel reception which we thought was wrong at 1st! Only criticism is... See more

Company replied

Rated 4 out of 5 stars

Valet parking was so easy. No worrying about getting from the car to the terminal like with other parking companies. We drove into the car park, followed the signs and the staff member guided us to... See more

Company replied

Rated 5 out of 5 stars

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more

Company replied

Rated 5 out of 5 stars

Really impressed with this car park. Easy to find, lots of people there to Check in car with ease meaning we could walk straight into terminal. So easy on return, opposite arrivals and picked up key i... See more

Company replied

Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,507)

3,829 reviews in the last 12 months

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Rated 4 out of 5 stars

You keep your keys

This is the only airport car parking whereby the owner retains the car keys so I'll only use this car park if flight times rule out taking the train. Gatwick long stay is expensive in high season though hence four stars

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Linda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience when using our Long Stay car park, please rest assured we’ll share your feedback regarding the parking pricing with the relevant department. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Definitely the way forward

Definitely the way forward. Easy parking in short stay car park so close to the terminal. Lots of information to make the process straightforward. Dropped car with friendly staff and picked up keys on return. Couldn't have been better.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dr Claiden

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Short Stay car park and that you’ve found it easy to use, providing convenient access to the terminal building, with our friendly onsite staff on hand to help. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to use and buses every 10 mins

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr Ousby

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park easy to use, and providing a regular shuttle bus service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service from departure on the…

Excellent service from departure on the 3rd July to arrival back at Gatwick on the 13th July.

July 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs Prentice

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

quick pick up both ways

quick pick up both ways. Just missed the bus on return but the wait was no longer than 10 minutes at about midnight.

July 1, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our shuttle bus to provide a prompt service to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

I pre paid for parking but was charged…

I pre paid for parking but was charged three times as much as I had already paid to exit the car park. Two weeks after requesting a refund I am still without any update on when this will be paid. Shocking customer service.

June 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gary

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged both online and at our car park when using your pre-booked service.

Our aim is for customers to benefit from our competitively priced car park options which can be pre-booked online, allowing those who pre-book parking with us to save money and avoid paying any higher costs at our car parks. It’s disappointing to hear you’ve not been recognised at our barriers and have had to pay for your stay both online and at the car park.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to book

Easy to book. Worked out about £15 per day to park. Regular shuttle service from car park to terminal.

July 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Susan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking, with good value for money and a regular shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Dead easy to book and to get to…

Dead easy to book and to get to terminal whilst safe in the knowledge that I knew where my car was and I had the keys.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking as well as locate the relevant car park onsite. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Beware!!

I use this parking many times a year and generally have no issues. On my last trip we had a delayed flight which subsequently had to make an emergency landing at Lyon airport for a medical emergency, meaning we returned about 2 1/2 hours late. All of this obviously was out of my control. To get a £60 overstay charge is absolutely ridiculous, ( far more than a full days parking fee ) I assumed when I called them and explained the situation the charge would be removed, especially seeing as they ask for your flight details when you make the booking so they can see the situation. This was not the case and it appears that they use peoples misfortune as a means to charge an excessive fee. There is no way to avoid this scam. Beware!

July 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Simon Millard

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the difficulties you faced when overstaying your booking due to an unexpected flight delay.

We appreciate that unexpected flight delays and cancellations can have an impact on a customers return journey, as well as further fees to be paid by then also extending the parking booking. We’re sorry to hear you’ve had to pay a higher fee than expected and the impact this had on your experience with us.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268 between 08:00 - 18:00.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy process going and returning

June 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Susan Timson

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that our entry/exit procedures were easy to follow, and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant cannot answer that or do…

Brilliant cannot answer that or do better
Great staff
Call centre brilliant helped me with changing wrong car park typed by me south should have been north because many cars booked for big family holiday
But could have multi car input and % off for 5 cars

July 1, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Patrick Simpson

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that our Customer Service staff were able to assist in amending your booking to the correct terminal, and we look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mike

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found our website to be intuitive, easy to use and offering good value for money. We look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really easy to book and find

Really easy to book and find. Good value and also undercover in some sections, with a regular courtesy bus to terminals. Will definitely use again!

July 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Adrian Shaw

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to pre-book, locate and use car parking services, with good value for money also offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Everything went well on the outward…

Everything went well on the outward bound trip, it was the return that was a bit confusing because all the signs for the buses inside the terminal came out on the lower level at Gatwick south terminal, when the bus for the London Gatwick parking is on the higher level unless we missed the sign's at 2 am

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ray Manning

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick, please rest assured we’ll share your feedback regarding our shuttle bus signage with the relevant department. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Summer special (Holiday Parking) is…

Summer special (Holiday Parking) is great value and very convenient. Much more so than Long stay.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mezza

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Holiday Parking car park and that you’ve found it to provide a convenient service and great value for money. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good, safe easily accessible parking.

We have used Gatwick Holiday Parking twice within the past month and found it to be very good on both occasions.
Whilst it’s not the cheapest a do punt code given to me after my first booking made the second stay very competitive. Perhaps a good incentive to encourage existing customers to return.
Overall pretty convenient and the buses run regularly between the terminal and car park.

July 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ken

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Gatwick Holiday Parking car park convenient with regular shuttle transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service very easy to access the…

Great service very easy to access the parking at a reasonable price. Would definitely use Official Gatwick Airport Parking again

July 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service great, the parking easy to access and the prices reasonable we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great staff and good value for money.
Been using this car park consistently for a few years now and never had any bother or issues

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Christopher

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use, the staff great and the parking good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Used Mid Stay car park

Used Mid Stay car park. Actually car park and location to terminal are excellent. However, the lack of signposting to get there is shocking.

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the Mid Stay car park and its location to the terminal excellent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

simple to use

simple to use, good value and very convenient.

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs L

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking simple to use, convenient and good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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