Official Gatwick Airport Parking Reviews 19,697

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient locations and efficient service, highlighting the straightforward booking process and smooth user experience. Many appreciate the ease of entry and exit with automatic systems, the regularity of shuttle buses, and the helpfulness of staff. However, some people were dissatisfied with the pricing, finding it ambiguous or expensive, especially for overstays. A few customers also reported issues with finding available spaces despite pre-booking, leading to redirects and inconvenience, and some experienced difficulties with signage, particularly when exiting or finding bus stops.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting its convenience and proximity to... See more

Service

Consumers generally find the service to be positive, highlighting the convenience and efficiency of valet... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently mention that... See more

Price

Users describe ambiguous interactions with price. Many customers found the pricing competitive, reasonable,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the website easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off are flights were cancelled and had to book additional days and different dates. Admin we're very helpful and rebooked my dates and arrival. Such ease parking outside hotel and being looke... See more

Company replied

Rated 5 out of 5 stars

Parking at Gatwick North long term was one of the least stressful aspects of flying from LGW. My wife is disabled so used the marked area, which is quite small, but found a space. The drivers on both... See more

Company replied

Rated 5 out of 5 stars

North Terminal Valet We had such a wonderful experience with the valet parking on May 10th. Although we've generally had good experiences, this one truly stood out. We arrived around 5:... See more

Company replied

Rated 5 out of 5 stars

Straight forward with ANPR entry and exit. Shuttle bus is very regular and efficient. Good carpark space numbering system so you can easily find your car on return. Pre-book for best price, it's a... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 5 out of 5 stars

Choosing Gatwick "Holiday Parking" is a…

Choosing Gatwick "Holiday Parking" is a great option if you've ever returned but lost or forgotten where your keys are!
Overall, this represents excellent value for a secure, onsite parking option.
From the point of arrival to collection the staff are courteous and friendly and the airport shuttle conveniently collects and drops off from right outside the office. Highly recommended.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have used this carpark many times and…

I have used this carpark many times and have always been totslly satisfied with the whole experience.
Easy entry and exit set up, good parking bays, easy to book on line and value fir money.
I will be booking again for the 9th of June 2026 (Next month)

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

Gatwick North Short Stay

Short stay parking takes all the hassle out of transfer busses. Short walk to and from terminal. Not really that more expensive.
Only thing is ramps are a bit tight for larger cars.

May 18, 2026
Unprompted review
Rated 3 out of 5 stars

Nice location to the hotel.. transportation felt like an oven!!

I like the location of the long term car park as it WAS a 10 minute walk to the Hilton Hotel... Now, you are not allowed to walk through the car park, apparently!! Waiting for a bus takes a fair while compaired to a 10 minute walk..
The bus that took us from the South Terminal back to our parked car was like an oven!! (23/05/2026) No air conditioning at all it seemed. It came to a point where my wife was feeling unwell due to the heat inside the bus, so we got off in order to walk to our car, but thats not allowed..!!??!! Please sort out the buses and make them cooler and safe to use!!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience parking with these…

Very good experience parking with these guys, a few steps and we were in the terminal. On our return, very easy pick up few more steps then we’re back in the car..
I chose the additional valet, which I found they did an extremely good job. The valet guy needs a raise.
10/10

May 22, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to follow instruction

Easy to follow instruction. Only issue was the format needed for the mobile phone number and the need to drop the + from the UK code +44, otherwise perfect!

May 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Adrian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy the instructions were. We're sorry to hear of the number format. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Upgrading to 1st Lounge

I've always use Gatwick parking and it's great. This time we upgraded to 1st lounge and priority security and passport check on return. Cost about £100. DO NOT BOTHER. 1st lounge is ok if you want to get drunk on fizz but the whole experience including the food was nothing special , the hot breakfast was possibly the cheapest catering packs they could buy. The security fast lane was no different in time to normal security and on return the priority passport was longer than the normal passport check. So for the money definitely for us not worth it. Spend your money at Weatherspoons :)

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed with my…

I was very impressed with my experience. The information given before booking was easy to understand and the pre arrival information made it easy to follow and find the parking area. We didn’t have to wait too long at the barriers either

May 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs T Walker

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy the information and instructions were. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was easy to book online and the…

It was easy to book online and the different options for parking clear to choose from.
We booked Short stay and it was so convenient being close to terminal took minutes to park and unload to being in departures.
It was fantastic not worrying about tickets and paying when arriving or leaving as pre-payed. Barrier up in seconds after reading our plate.
Lots of great discounts offered to save money too.

May 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lorraine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how convenient our Short Stay car park is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent from start to finish!

“Absolutely brilliant service from start to finish. Official Gatwick Parking is a total game changer and we will 100% use it every time we travel now. The whole process was smooth and stress-free, the location is perfect and the staff were all so friendly, professional and helpful. Made travelling so much easier — highly recommend!”

April 30, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gail

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how our staff were friendly, professional and helpful. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very convenient to the airport ,just a…

Very convenient to the airport ,just a few minutes bus ride

May 22, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr and Mrs Boak

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how quick our shuttles are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

South Terminal Long Stay

We find the South Long stay carpark better than the North. The only thing I would mention is that when you arrive at 4am it is not always obvious where to go. We found it difficult to to find a space in D area yet once on the bus a lot of other Zones were virtually empty.

May 19, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good the Long Stay South is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Used mid stay for a 4 night trip away

Used mid stay for a 4 night trip away
Super easy to park good value great access into the airport

May 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good value our Mid Stay car park is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Super easy to park

Super easy to park and car was ready on my return no waiting around

May 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caroline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how you didn't have to wait for your vehicle on return. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant service

Brilliant service

May 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how brilliant the service was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book
Parking was easy, didn't take long to find a space
Took a photo of exactly where we'd parked and of the bus stop so it was easy to get off and find out vehicle once we'd got off the shuttle transfer

May 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to book direct with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to drive in

Easy to drive in , find a space , short walk to terminal North. All good

May 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Thompson

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it is to drive into the car park and walk to the terminal. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Just so easy!

Just so easy!
Always a lovely welcome at the drop off. Have never had a problem and been using valet parking for years.

May 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Susan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our Valet Parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent coach driver on way back to…

Excellent coach driver on way back to car from airport . He was jovial and nothing was too much trouble unlike Purple Parking staff

May 20, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Guy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how excellent our driver was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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