Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more
Company replied
Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more
Company replied
We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more
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Company details
Written by the company
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Contact info
Horley, RH6 0NX, Gatwick, United Kingdom
- gatwickairport.com/parking
4.6
Excellent
21K reviews
Asks customers to review
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The whole experience was straight…
The whole experience was straight forward and easy will definitely use it again
August 17, 2026
Unprompted review
Slick and easy to work through
August 28, 2026
Unprompted review
Easy to book, good value
Easy to book, clear details of cost, location of the car park and what to do if the plane is delayed. Also opportunities listed to book things I didn't know about like fast track security, passport and lounges
August 24, 2026
Unprompted review
Valet parking is so quick & easy
Valet parking is so quick & easy
So close to departure area
August 20, 2026
Unprompted review
very handy for departures
August 13, 2026
Unprompted review
Charging an additional fee for…
Charging an additional fee for corporate cards is a rip off
August 28, 2026
Unprompted review
Efficient
Efficient, very easy. Booking was straightforward and shuttle busses were frequent and reliable.
August 25, 2026
Unprompted review
Really helpful staff.
Really helpful staff.
Speedy response when arriving and departing.
No hassle.
Would thoroughly recommend
August 13, 2026
Unprompted review
Dont not use VIP parking
Dont not use VIP parking, its absolutely shocking, the signage isn't very clear to follow, if you go the wrong way you get fined £100 as Gatwick doesn't own the drop-off zone. You have to drive up a very tight winding ramp and queue at the top, before your car is finally dropped off and collected. Furthermore you are in exactly the same carpark as everyone else at half the price.
When you ring customer services as nice and understanding as they are, its a complete waste of time as they cannot help you.
August 8, 2026
Unprompted review
One extra day parking
Terrible experience trying to negotiate a change. Then they charge a fee of £50 for an extra day parking. I had paid £109 in April for 7 days parking. Disgusting . I need to use this valet parking as it close to the terminal for my friend who has mobility issues.
August 27, 2026
Unprompted review
STAY AWAY FROM THIS LOUNGE!!
STAY AWAY FROM THIS LOUNGE!!
Barely any food options on offer, if you have ANY intolerance/allergies STAY AWAY! None of the hot food was dairy free so I requested some eggs as I’m lactose intolerant, the chef told me no they can’t make any eggs - after practically begging for some food he brought out a single, basically raw egg on a plate. An absolute insult, and joke.
The worst experience I have ever had and would not recommend anyone go here. Even if paid to be there.
Front desk staff were very nice though
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely Disappointing Customer…so I thought
After leaving a 1-star review, I called Gatwick Airport Parking and spoke to Chloe. She handled my complaint calmly, efficiently, and with incredible professionalism. She completely disarmed me and gently pointed out that the mistake was actually on my end. Excellent customer service skills! — Ed
August 27, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Edward
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear of the difficulties you experienced in making changes to your booking when recently speaking to our call centre staff over the phone.
We aim to provide world class service to all of our customers and to provide any information or assistance that may be needed. It’s disappointing to hear that was not the case when you called. Please rest assured your feedback will be shared with our Management Team.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
We always use the long stay Gatwick…
We always use the long stay Gatwick parking when leaving our car at the airport. Really easy to book, reasonable price and great that you can take your keys with you, buses frequent and never have to wait to long when going to the airport and returning from your flight.
August 23, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Mrs Osbourne
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and reasonably priced, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
This really took the headache and price…
This really took the headache and price out of airport transfers. The process was so simple straight forward and easy. Park up, hand in keys, shuttle bus to airport. All super quick and easy. Return was also just as simple. My car battery had gone having not been started in a while whilst we were gone. I spoke to one of the friendly staff who was parking a vehicle, he went and got someone to bring a jump pack straight away and help to jump start the vehicle and we were off again. Personally thought £90 for a week was a fair price considering free direct shuttle to the airport.
Would definitely recommend.
August 16, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Moumin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking was priced fairly and straight forward to use, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Value for money
Value for money, easy parking and 5 minutes walk to and fro from the terminal. Also peace of mind that your vehicle is safe and would not be driven if with private parking. Didn't have to wait to collect my car, walked straight to where I parked.
August 23, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Theodora
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and value for money, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy to use website
Easy to use website, parking is well sign posted from the road, easy to park and never wait long for a bus to take you to the terminal
June 20, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Clive
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use, the parking well signposted and only a short wait for the bus service and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Good reliable experience
August 23, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Simon
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking a good reliable experience and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear Ciro
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and access, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Beware if you miss the turning for…
Beware if you miss the turning for Valet Parking, you end up going through the drop off zone and receive a £100 fine. You can appeal but what a performance!!
Apart from that very good service.
August 9, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Julia
Thank you for taking the time to share your feedback regarding your recent experience with us.
We’re sorry to hear of the difficulties you’ve experienced when entering the drop off zone while looking for the Valet parking service and for the impact this had on your journey at Gatwick.
Should you wish to discuss this further our Times24 Customer Services Team will be more than happy to help, please visit www.times24.co.uk/gatwick-airport
Kind regards
Gatwick Customer Services
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