Official Gatwick Airport Parking Reviews 

21,419
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,419)

3,855 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class

The Gatwick valet parking is so convenient and efficient I always use them. Pricing very good if you can book well in advance. Short notice booking expensive.

October 11, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Gatwick Airport Parking

Avoid Gatwick Airport Parking – Extremely Unfair!

Their camera failed to recognise my number plate despite having a valid pre-booked reservation, leaving me to reverse onto a double red line. I was then issued a PCN, and my appeal was rejected.

How is a customer supposed to be penalised for a failure of their own system? The whole experience feels completely unfair and raises serious concerns about their practices.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Being able to talk to an actual human…

Being able to talk to an actual human being when things don’t go the way you expected whilst going through the process online. Friendly, reassuring voice on the phone to reassure you that all is well or amend things if you’ve made an error. We are not all tech savvy youngsters and so thank you Gatwick parking for keeping human beings employed to help with those round peg questions that don’t fit into automated square holes.

October 10, 2026
Unprompted review
Rated 4 out of 5 stars

I used the mid stay car park and…

I used the mid stay car park and initially drove past it in the dark as it looked closed off. However once I turned around and tentatively drove in it was very good for the North Terminal. Walked through the hotel alongside straight to where EasyJet check in was. Nice and convenient

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Valet Parking at Gatwick

Valet Parking at Gatwick is so convenient for the North and South Terminals minimising time spent getting to the terminals.

October 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Margaret

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Convenient and Fairly Priced.

Booking online was very straightforward. The car park is easy to find, convenient to use with a regular free airpot shuttle service. We always use this every time we fly from Gatwick and will use it again in the future. NevPeace of mind as it is the official airport parking.

October 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andres

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking convenient and fairly priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Long Stay car park clearly signposted…

Long Stay car park clearly signposted for our 03.00 arrival, shuttle bus prompt both on departure and arrival. Parking charge competitive with alternative options.

October 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay car park clearly signposted with a prompt shuttle service and competitive parking charges, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

It would have been 5 stars

It would have been 5 stars but we had a problem exiting the car park.
After I had booked the long stay car park I changed my car so I contacted Gatwick long stay and they inputted .the new registration on the booking and copied to me, but unfortunately it did not work in practice and it took several minutes to get out of the car park.

October 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good parking

Good parking, mid stay near the airport, good value too

October 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Miss

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park good value and close to the airport, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to book

Easy to book

October 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Adrian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Finally a modern car park - Gatwick Mid Stay

Finally, a car park designed for modern cars with wide spaces and access ramps that don’t have you sweating a collision with a rail. Simple to book, fair pricing, easy to find, fast access to the terminal. Only small catch - no luggage trolleys. The future of parking, I hope.

October 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park simple to book, fairly priced, and easy to find with fast access, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great experience so easy to use

Great experience so easy to use

October 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Don’t park in Section B unless you are Staff!

Good value and safe parking. However, when we arrived in darkness in the early hours and parked in section B, we were told by a passing worker that we were in the staff car park and risked a £100 fine. We moved to section C, parked, and waited for the bus, only to discover that C was not on the bus route at that time. We hauled our luggage to the nearest stop back in B and got the bus but we could have done without the extra hassle. To cap this, another passing worker told us we could have stayed in B as it wasn’t policed!

October 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Colin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking good value and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service and very friendly staff

October 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Edmund

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service great with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look