Official Gatwick Airport Parking Reviews 

20,346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,083 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location, often just a short walk from the terminal, making arrivals and departures stress-free. The service is frequently described as excellent, reliable, and efficient, with many appreciating the smooth operation and helpful staff. People found the user experience easy and convenient, highlighting clear information and simple online booking. However, some people mentioned that pricing could be expensive, with unexpected surcharges or significant variations. A few others also felt that signage was poor or confusing, causing difficulties in navigation and sometimes leading to accidental entry into drop-off areas.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting its excellent proximity to the... See more

Service

People report positive experiences with service, often highlighting the convenience and efficiency of the... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and convenience of... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and... See more

Price

Customers had ambiguous experiences with price, with some finding it reasonable and even competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more

Company replied

Rated 5 out of 5 stars

Perfect short stay (7 days) experience. I ungraded to have priority security, passport control etc and the whole experience was easy and stress free. I was able to park a couple of minutes walk from... See more

Company replied

Rated 5 out of 5 stars

I used the mid-stay parking and it honestly couldn’t have been easier. Booking online was really straightforward, the cost was very reasonable and there were clear signs to the car park. Parking itsel... See more

Company replied

Rated 5 out of 5 stars

I received an updated offer, which was competitive with other offers, and much more convenient. Rather than having to press for a ticket at the entry gate, the car and my name was acknowledged and I... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,346)

3,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely the way forward

Definitely the way forward. Easy parking in short stay car park so close to the terminal. Lots of information to make the process straightforward. Dropped car with friendly staff and picked up keys on return. Couldn't have been better.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I pre paid for parking but was charged…

I pre paid for parking but was charged three times as much as I had already paid to exit the car park. Two weeks after requesting a refund I am still without any update on when this will be paid. Shocking customer service.

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to book

Easy to book. Worked out about £15 per day to park. Regular shuttle service from car park to terminal.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Beware!!

I use this parking many times a year and generally have no issues. On my last trip we had a delayed flight which subsequently had to make an emergency landing at Lyon airport for a medical emergency, meaning we returned about 2 1/2 hours late. All of this obviously was out of my control. To get a £60 overstay charge is absolutely ridiculous, ( far more than a full days parking fee ) I assumed when I called them and explained the situation the charge would be removed, especially seeing as they ask for your flight details when you make the booking so they can see the situation. This was not the case and it appears that they use peoples misfortune as a means to charge an excessive fee. There is no way to avoid this scam. Beware!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant cannot answer that or do…

Brilliant cannot answer that or do better
Great staff
Call centre brilliant helped me with changing wrong car park typed by me south should have been north because many cars booked for big family holiday
But could have multi car input and % off for 5 cars

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Everything went well on the outward…

Everything went well on the outward bound trip, it was the return that was a bit confusing because all the signs for the buses inside the terminal came out on the lower level at Gatwick south terminal, when the bus for the London Gatwick parking is on the higher level unless we missed the sign's at 2 am

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good, safe easily accessible parking.

We have used Gatwick Holiday Parking twice within the past month and found it to be very good on both occasions.
Whilst it’s not the cheapest a do punt code given to me after my first booking made the second stay very competitive. Perhaps a good incentive to encourage existing customers to return.
Overall pretty convenient and the buses run regularly between the terminal and car park.

July 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ken

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Gatwick Holiday Parking car park convenient with regular shuttle transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service very easy to access the…

Great service very easy to access the parking at a reasonable price. Would definitely use Official Gatwick Airport Parking again

July 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service great, the parking easy to access and the prices reasonable we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great staff and good value for money.
Been using this car park consistently for a few years now and never had any bother or issues

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Christopher

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use, the staff great and the parking good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Used Mid Stay car park

Used Mid Stay car park. Actually car park and location to terminal are excellent. However, the lack of signposting to get there is shocking.

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the Mid Stay car park and its location to the terminal excellent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

simple to use

simple to use, good value and very convenient.

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs L

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking simple to use, convenient and good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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