Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Horley, RH6 0NX, Gatwick, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would never use this company again as they damaged my car on collection and refuse to acknowledge it.
Definitely the way forward. Easy parking in short stay car park so close to the terminal. Lots of information to make the process straightforward. Dropped car with friendly staff and picked up keys on return. Couldn't have been better.
Excellent service from departure on the 3rd July to arrival back at Gatwick on the 13th July.
quick pick up both ways. Just missed the bus on return but the wait was no longer than 10 minutes at about midnight.
I pre paid for parking but was charged three times as much as I had already paid to exit the car park. Two weeks after requesting a refund I am still without any update on when this will be paid. Shocking customer service.
Easy to book. Worked out about £15 per day to park. Regular shuttle service from car park to terminal.
Dead easy to book and to get to terminal whilst safe in the knowledge that I knew where my car was and I had the keys.
I use this parking many times a year and generally have no issues. On my last trip we had a delayed flight which subsequently had to make an emergency landing at Lyon airport for a medical emergency, meaning we returned about 2 1/2 hours late. All of this obviously was out of my control. To get a £60 overstay charge is absolutely ridiculous, ( far more than a full days parking fee ) I assumed when I called them and explained the situation the charge would be removed, especially seeing as they ask for your flight details when you make the booking so they can see the situation. This was not the case and it appears that they use peoples misfortune as a means to charge an excessive fee. There is no way to avoid this scam. Beware!
Brilliant cannot answer that or do better
Great staff
Call centre brilliant helped me with changing wrong car park typed by me south should have been north because many cars booked for big family holiday
But could have multi car input and % off for 5 cars
Really easy to book and find. Good value and also undercover in some sections, with a regular courtesy bus to terminals. Will definitely use again!
Everything went well on the outward bound trip, it was the return that was a bit confusing because all the signs for the buses inside the terminal came out on the lower level at Gatwick south terminal, when the bus for the London Gatwick parking is on the higher level unless we missed the sign's at 2 am
Summer special (Holiday Parking) is great value and very convenient. Much more so than Long stay.
We have used Gatwick Holiday Parking twice within the past month and found it to be very good on both occasions.
Whilst it’s not the cheapest a do punt code given to me after my first booking made the second stay very competitive. Perhaps a good incentive to encourage existing customers to return.
Overall pretty convenient and the buses run regularly between the terminal and car park.

Reply from Official Gatwick Airport Parking
Great service very easy to access the parking at a reasonable price. Would definitely use Official Gatwick Airport Parking again

Reply from Official Gatwick Airport Parking
Easy to use website, great staff and good value for money.
Been using this car park consistently for a few years now and never had any bother or issues

Reply from Official Gatwick Airport Parking
Used Mid Stay car park. Actually car park and location to terminal are excellent. However, the lack of signposting to get there is shocking.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.