Official Gatwick Airport Parking Reviews 

20,444
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location, often highlighting its proximity to the terminal which makes the overall journey stress-free. The service is frequently described as excellent, reliable, and safe, contributing to a seamless user experience. People also find the booking process straightforward, with clear information provided. However, some customers also noted that the cost can be quite high, with some finding it expensive compared to alternatives or encountering unexpected surcharges for changes or delays. Additionally, a few people mentioned issues with unclear signage or navigation, sometimes leading to confusion upon arrival or unexpected charges.

What people talk about most

Location

Consumers find location to be positive, with many reviewers highlighting the convenience and proximity to the... See more

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it extremely easy to book... See more

Price

People report ambiguous experiences with price, with many reviewers finding the costs to be very expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Valet Parking - expensive but super convenient This is the third time we have used valet parking and it is a lot more expensive than the park and ride options but we love the convenience of it. The c... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more

Company replied

Rated 5 out of 5 stars

This is our go to parking choice for Gatwick, the information and guidance is clear. There has always been car plate recognition (to date) which has made it a seamless process. On only one occasion (... See more

Company replied

Rated 5 out of 5 stars

Perfect short stay (7 days) experience. I ungraded to have priority security, passport control etc and the whole experience was easy and stress free. I was able to park a couple of minutes walk from... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,444)

4,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Support Service

There was confusion over exit times on booking form and this was resolved by a very friendlyand efficient person on customer services. Thank you Matt.

July 23, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Christopher Crook

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that Matt provided friendly support in ensuring your booking times were addressed efficiently when recently calling our CS Team. We’ll ensure your kind words are shared with the relevant manager.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking is easy

Booking is easy. Finding the car park and spaces is easy. The walk to the departure area is short.

October 20, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alison Flynn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online, with clear signage, plenty of parking spaces and convenient terminal access also being provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Great service .good way to park

Great service .good way to park

July 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin Glasspool

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The bus service was great from and to…

The bus service was great from and to the car park 😄

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nigel Llewellyn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our shuttle buses to provide a reliable service to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Best value Gatwick parking…

Having used this service several times I’d recommend it over any alternative airport parking at Gatwick - prices can be higher but the convenience and service are worth it.

July 19, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrew Shephard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences at Gatwick and that you’ve found our car park to provide a convenient service and good value for money. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

First time using and was such an easy…

First time using and was such an easy process

July 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found parking with us to be so easy. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very convenient service

Very convenient service, took all the hassle out of airport parking, highly recommended!

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Liz

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide a convenient, hassle-free service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Veyr easy to choose parking option &…

Veyr easy to choose parking option & book, would've been 5* if it hadn't have been for the many upselling options that delay the process!

July 22, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steven Hird

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience when pre-booking parking with us online, and that you found it easy to select a parking product. We look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Experience all good

Experience all good , until leaving car park and expected me to paid £262, but push button spoke to staff , who lefted the bar, so I could leave

July 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sharon French

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and that our onsite staff provided prompt assistance in ensuring you were able to leave the car park without further charge. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

No issue parking

No issue parking, plenty of space.
Directions on leaving the car park we're evident and very helpful.

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sheila

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve been able to park easily, with clear exit directions also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always great service

Always great service, pleasant team from start to finish. Straight forward easy access to terminal. On return car is ready to collect. Thank you Team parking Gatwick.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tarik

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences at Gatwick and that you’ve found it straightforward to gain access to the terminal building, with your vehicle ready and waiting for you upon your return. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I always use the official meet and…

I always use the official meet and greet at Gatwick. Excellent service every time. Friendly staff whatever time of day/morning. Have used other airport meet and greet but none compare to Gatwick.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rachel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences at Gatwick and that our onsite staff have consistently offered a welcoming and friendly service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good service

Very good service

July 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James Kenworthy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

July 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy Brooker

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online. We look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Effortlessly easy

Effortlessly easy! Great service. Great drop off and collection. Takes the stress out of it all. Great job

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Darrell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found our drop-off/pick-up processes easy to follow and ensuring stress-free travel through Gatwick. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Smooth and hassle free experience

Smooth and hassle free experience from booking, arriving and leaving. Would recommend.

July 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Berni Marshall

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found our car park to offer a smooth and hassle-free experience from start to finish. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find and park car

Easy to find and park car. Transfers were quick and easy.

July 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carmel Stevenson

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park and an available bay easily, with a quick transfer to the terminal building also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to book

Very easy to book, plenty of information supplied.
Very close to terminal.
I wouldn’t book any other parking

July 10, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mary

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online, with our car park providing convenient access to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The Gatwick Airport parking is so easy…

The Gatwick Airport parking is so easy to do .the staff on arrival are good and when you get back from you holiday the car is always ready and waiting for you.I would definitely recommend it to anyone who wants to just park and go.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it so easy to park at Gatwick, with our friendly onsite staff ensuring your vehicle is ready and waiting for you upon your return. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Nice and close to the airport!

Nice and close to the airport, plenty of shuttle buses, very easy to book and also to navigate on the day.

July 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jane

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a regular shuttle bus service, with an easy-to-follow pre-booking process. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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