Official Gatwick Airport Parking Reviews 

20,475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location, often highlighting its proximity to the terminal which makes the overall journey stress-free. The service is frequently described as excellent, reliable, and safe, contributing to a seamless user experience. People also find the booking process straightforward, with clear information provided. However, some customers also noted that the cost can be quite high, with some finding it expensive compared to alternatives or encountering unexpected surcharges for changes or delays. Additionally, a few people mentioned issues with unclear signage or navigation, sometimes leading to confusion upon arrival or unexpected charges.

What people talk about most

Location

Consumers find location to be positive, with many reviewers highlighting the convenience and proximity to the... See more

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it extremely easy to book... See more

Price

People report ambiguous experiences with price, with many reviewers finding the costs to be very expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Valet Parking - expensive but super convenient This is the third time we have used valet parking and it is a lot more expensive than the park and ride options but we love the convenience of it. The c... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more

Company replied

Rated 5 out of 5 stars

This is our go to parking choice for Gatwick, the information and guidance is clear. There has always been car plate recognition (to date) which has made it a seamless process. On only one occasion (... See more

Company replied

Rated 5 out of 5 stars

Perfect short stay (7 days) experience. I ungraded to have priority security, passport control etc and the whole experience was easy and stress free. I was able to park a couple of minutes walk from... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,475)

3,789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy to book and find

Really easy to book and find. Good value and also undercover in some sections, with a regular courtesy bus to terminals. Will definitely use again!

July 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Adrian Shaw

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to pre-book, locate and use car parking services, with good value for money also offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Everything went well on the outward…

Everything went well on the outward bound trip, it was the return that was a bit confusing because all the signs for the buses inside the terminal came out on the lower level at Gatwick south terminal, when the bus for the London Gatwick parking is on the higher level unless we missed the sign's at 2 am

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ray Manning

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick, please rest assured we’ll share your feedback regarding our shuttle bus signage with the relevant department. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Summer special (Holiday Parking) is…

Summer special (Holiday Parking) is great value and very convenient. Much more so than Long stay.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mezza

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Holiday Parking car park and that you’ve found it to provide a convenient service and great value for money. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good, safe easily accessible parking.

We have used Gatwick Holiday Parking twice within the past month and found it to be very good on both occasions.
Whilst it’s not the cheapest a do punt code given to me after my first booking made the second stay very competitive. Perhaps a good incentive to encourage existing customers to return.
Overall pretty convenient and the buses run regularly between the terminal and car park.

July 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ken

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Gatwick Holiday Parking car park convenient with regular shuttle transfers and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service very easy to access the…

Great service very easy to access the parking at a reasonable price. Would definitely use Official Gatwick Airport Parking again

July 13, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service great, the parking easy to access and the prices reasonable we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great staff and good value for money.
Been using this car park consistently for a few years now and never had any bother or issues

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Christopher

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use, the staff great and the parking good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Used Mid Stay car park

Used Mid Stay car park. Actually car park and location to terminal are excellent. However, the lack of signposting to get there is shocking.

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the Mid Stay car park and its location to the terminal excellent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

simple to use

simple to use, good value and very convenient.

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mrs L

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking simple to use, convenient and good value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy convenient and great customer…

Easy convenient and great customer aervice

July 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Maxine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and convenient with great customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really easy to use ,right next to…

Really easy to use ,right next to departures .On arrival back in car in ten minutes

July 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy use and close to departures, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book, easy to park

From booking to parking, the information were clear and easy to access. The direction to the north terminal car park entrance is clear, and the distance from the car park to the north terminal is a short walking. My flight was delayed on the return but I was covered under the grace period. Amazing attention and customer service.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alexandre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to park with clear instructions and amazing customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

ideal location for access to departures

ideal location for access to departures

July 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Robert

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking ideally located for departures and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The drivers are excellent

The drivers are excellent. It’s very close to the terminal. It’s good value for money. The buses run frequently. The route is a bit arduous if you find yourself at the back end of the drop off. The raised platform at the back of vehicle is difficult to negotiate when no room is left for bags on the racks - even if there are seats available the accessibility is awkward. Despite this it is a great location and service.

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amanda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking close to the terminal and good value with a frequent bus service and friendly bus drivers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

EASY AND EFFICIENT

July 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nicky

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and efficient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

All went very well.

July 4, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Clive

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking going very well and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always use Long Stay Gatwick

Always use Long Stay Gatwick. Good price. Can keep your keys. Car park well lite and very tidy. Very reliable.

June 29, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kim

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking well lit, tidy and a good price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very straightforward to book and…

Very straightforward to book and reasonable price

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward to book and reasonably priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very happy with using the long stay…

Very happy with using the long stay parking, in the long term it’s easier that getting a cab to the airport. However we only use the Parkin when we do a long weekend, never used it when doing more than a week.

June 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michelle

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being happy with the Long Stay car park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy booking

Easy booking, regular shuttle service to terminal.
Plenty of parking, well organised.
Reasonable price.
Security of site

July 7, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Galasse

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and well organised with a regular shuttle bus service and reasonable pricing, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick parking

The best and easiest way to park.

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Russell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking the easiest way to park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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