Official Gatwick Airport Parking Reviews 

20,467
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location, often highlighting its proximity to the terminal which makes the overall journey stress-free. The service is frequently described as excellent, reliable, and safe, contributing to a seamless user experience. People also find the booking process straightforward, with clear information provided. However, some customers also noted that the cost can be quite high, with some finding it expensive compared to alternatives or encountering unexpected surcharges for changes or delays. Additionally, a few people mentioned issues with unclear signage or navigation, sometimes leading to confusion upon arrival or unexpected charges.

What people talk about most

Location

Consumers find location to be positive, with many reviewers highlighting the convenience and proximity to the... See more

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it extremely easy to book... See more

Price

People report ambiguous experiences with price, with many reviewers finding the costs to be very expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Valet Parking - expensive but super convenient This is the third time we have used valet parking and it is a lot more expensive than the park and ride options but we love the convenience of it. The c... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more

Company replied

Rated 5 out of 5 stars

This is our go to parking choice for Gatwick, the information and guidance is clear. There has always been car plate recognition (to date) which has made it a seamless process. On only one occasion (... See more

Company replied

Rated 5 out of 5 stars

Perfect short stay (7 days) experience. I ungraded to have priority security, passport control etc and the whole experience was easy and stress free. I was able to park a couple of minutes walk from... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,467)

3,789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy to get in

Super easy to get in
Bus connection run often and easy to access from the terminal

July 18, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nathalie Devies

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to gain access to our car park, with a convenient and reliable shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

mostly fine

mostly fine, but could do with an option to add to apple wallet

July 20, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Justin Raza

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive overall experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy entry and easy exit to the car…

Easy entry and easy exit to the car park and easy walk to the terminal

July 3, 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Robin Quartermain

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to enter and exit our car park, with convenient access to the terminal building also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great from start to finish

Easy to book, seamless drop off and pick up and the reassurance that your car is safe.

July 6, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Angela Strange

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking, with a seamless drop-off/pick-up service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service

The service was great, it was Simple to use, secure and easy location. Made the trip so much easier.

July 16, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sasa Jankovic

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park easy to use, whilst providing secure parking and convenient access to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service just make sure u go to…

Great service just make sure u go to short stay car park 6 and don’t go through the drop off zone . Car was waiting when we got back .

July 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that your car was ready and waiting for you upon your return to Gatwick. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book and worked seamlessly

Easy to book and worked seamlessly. Very convenient.

July 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found it easy to pre-book parking with us online and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Use this long stay car park many times…

Use this long stay car park many times never had a problem.Easy on the outskirts of the airport for Exit without charges .

July 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terence Wickham

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences when using our Long Stay car park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to park

Easy to park, straightforward bus service to and from the terminal

July 15, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Duncan Phyall

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found it easy to park, with a reliable shuttle bus service provided to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

YOU CHARGE TOO MUCH FOR CAR PARKING AT…

YOU CHARGE TOO MUCH FOR CAR PARKING AT GATWICK AIRPORT. FAR TOO EXPENSIVE.
YOU SHOULD STOP DROP OFF CAR PARKING CHARGES WITH IMMEDIATE EFFECT.
YOU ARE JUST TOO COSTLY

July 19, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alex McMaster

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the difficulties you faced when paying for parking.

We’d expect the payment process to be as smooth and simple as possible and for customers to benefit from competitive prices when pre-booking online, as well as if paying for a roll-up visit of a short duration with no pre-booking. We’re disappointed to hear this isn’t what you’ve experienced and that you had to pay a higher fee than expected.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268 between 08:00 - 18:00.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Trusted Parking

Easy booking syste, easy to locate, frequent buses and get to keep keys.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear JLT Bottomley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking and locate the service onsite, with our shuttle buses provided regular transport to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

My first time , was easy

My first time , price was reasonable and free bus to airport all very easy
Done from booking , travel , arrival and bus times very good experience

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to park, with good value for money also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Convenient

Short term parking is so much more convenient than in the long term., and not that much more expensive

July 8, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Richard Mason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Short Stay car park and that you’ve found it to be competitively priced and offering convenient access to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We stayed in the mid stay

We stayed in the mid stay. Excellent location, good price with discount, easy to find space, close to north terminal.

July 11, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nikki Rouse

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Mid Stay North car park and that you’ve found a parking space easily, with good value for money and convenient access to the terminal building also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The holiday parking is so easy

The holiday parking is so easy. Better than long stay! Drive up, drop keys, your car is parked for you, quick bus to terminal. Easy return too. Can’t ask for more.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ainslie Haylett

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Holiday Parking car park and that you’ve it easy to drop off and collect your car from our care, with a regular shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I’ve booked at the last minute price…

I’ve booked at the last minute price was too bad. It was going to cost £60 on the train. I paid 88 for the Parking.

July 12, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found our website to provide competitive prices. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find

Easy to find. Easy to park. Buses plentiful. We always use this car park if we fly from south terminal.

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to find our car park and an available space, with a regular shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Car broke down in car park

Car broke down in car park, security patrol attempted to help us, they couldn't but spent some time trying.

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Paul Dunne

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and that our onsite staff provided what assistance they could during your unexpected breakdown. We hope your next visit to Gatwick is much more positive.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really easy to book

Really easy to book , great value for money and overall a great experience,

July 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michael Willden

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online with good value for money also offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent and efficient

Excellent and efficient
Friendly Customer Service
Overall very Good

July 9, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear De Bessa Rodrigues

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found our car park to provide an efficient service, with our friendly Customer Service staff providing support where needed. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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