Official Gatwick Airport Parking Reviews 

21,423
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,423)

3,865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly straight-forward and pain-free

Incredibly straight-forward and pain-freeand for a shortish trip was very good value for money.

September 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward, pain free and value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good experience and service.

Great emails before trip. Easy to park, good info given. Quick pick up to terminal. Always use long term in Gatwick, either South or North. Would recommend.

September 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jackie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to park with good information provided and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quite simply the easiest and most…

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, through and in car heading home in no time. All at a great price too. Much cheaper compared to other airport multi-storey's - Bristol take note!

September 27, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jayne

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy, convenient and cheap, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy online booking process.

Easy online booking and no hassle once I got to the car park.

September 29, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dawn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and no hassle, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant Service

First time using this service. Was not disappointed in fact my friend who was travelling with me changed her booking from Long Stay parking to Valet. Brilliant service. Will always use valet service parking going forward.

September 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lorraine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service brilliant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So quick to drop off and collect the…

So quick to drop off and collect the car on our return. Friendly staff too 👍

September 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the it quick to drop off and collect your vehicle with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant service

Brilliant service

October 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear T Cantwell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking service brilliant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It is a very smooth and reliable…

It is a very smooth and reliable passage both on departing and return. I have been using the VP system for several years and would not use any alternative.

October 1, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Malcolm

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking smooth and reliable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The location of mid-term parking at…

The location of mid-term parking at South Terminal was good but the signage was effectively nonexistent making both departure and return more stressful than it should have been

October 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lois

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the location of the Mid Stay South car park was good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant

Excellent service always.

September 23, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear AnnMarie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, cancel get refund and rebook. Clear instructions, smooth handover and effortless pick up

October 5, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear MH

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with clear instructions and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking

Convenient

September 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ross

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great airport parking option…

Great airport parking option… my only comment would be the written instructions with directions to the actual car park area could be clearer… the post code given is for the actual airport… wish they had made it clearer to head for the short stay car park 6 insead- apart from that it was great - definitely recommend.

September 21, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gill

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking a great option and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good easy and straightforward with…

Very good easy and straightforward with no complications, perfect start and finish to a holiday.

October 1, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and straight forward, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service and very efficient and…

Great service and very efficient and easy to park

September 14, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking efficient and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy booking process

Easy booking process. The car park was 2 minutes walk to the North Terminal. Found a space straightaway on the ground floor. No hold ups at all on picking up the car either. Straight out through the lifting barrier onto the main road and M23.

September 30, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Moore Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was easy to book and close to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Mid stay ok

Mid stay ok, beware link to Google maps took me through drop off and had to pay an additional charge which I appealed with no luck

September 17, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Emma

Thank you for taking the time to share your feedback regarding your recent experience with us.

We’re sorry to hear of the difficulties you’ve experienced when looking for the Mid Stay car park and for the impact this had on your journey at Gatwick.

Should you wish to discuss this further our Times24 Customer Services Team will be more than happy to help, please visit www.times24.co.uk/gatwick-airport

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Seamless system

Seamless system. Parking in a secure environment. Buses ran almost immediately on departure and return.

October 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Hélène

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was secure and seamless, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very very convenient…

I can't believe how easy and convenient this was. The only downside is the ramps up to level 2 which are extremely narrow if you have a larger vehicle. Apart from that the location is unbelievably convenient.

October 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book short wait for transfer.

October 1, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was easy to book with a short wait for the transfer and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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