Gatwickvaletparking Reviews 

Disgusting service my plane was delayed for 5 hours. When I called the man to explain I had landed he answered the phone with what the f man. Then as I asked if he could bring my car as I had landed he told me I needed to pay more money when I explained I didn't have anymore he told me to go f myself bring my dad down bring my uncles down I am not getting my car back. Vile disgusting man do not park your car here. I also have a tracker in my car and they have been driving it around all weekend I had 99 miles petrol and now when returned to me I had 16 miles. Do yourself a favor and never ever use this company. I will be taking this alot further but suggest no one uses this company ever.

Do not use.
Called en route as requested. Got to drop off and know body there to meet us. Called 365 Valet Ltd to be told he's on his way. Called again to be told driver is on his way 10 minutes. 15 minutes later we Called again told again he will be 10 minutes.
Eventually after arriving at short stay drop off the driver arrived 50 minutes!!

Used my car for over 50 miles travel, when I called to complain just gave me abuse

We used this organisation recently when we were away for a week. The drop off was fairly seemless, however I got the distinct impression that the whole outfit wasn't very professional.
Upon collecting the car, it was absolutely filthy dirty, and that combined with the fact that we were in a dimly lit indoor car park prevented me from noticing the damage that had been done to my car. When I returned home and thoroughly checked my car over, I saw that there were several gouges in the rear wheel rim. These are down to the bare metal. Whoever was driving my car when this happened (or if another vehicle did this to my car) could not have failed to notice that they had scraped something.
I realise hindsight is a wonderful thing, and I wished I had checked my car more carefully when it was handed back to me. However, predicatably, when I emailed 365 valet to complain and bring this to their attention, the reply I recieved was that as I hadn't noticed it on handover it was nothing to do with them. My advice to anyone thinking of using them is DON'T!

Drop off fine and service fine, collection was an hour late. Overall not the best not the worse

I have had a negative experience with this type of service. He is far from normal. Since the control functions for what is happening inside are lost or do not function sufficiently. I used the service offered by 365 Valet Ltd. for the first and last time. Because the 1. The car was returned to us with a damaged front bumper. 2. And a completely empty fuel tank, although it was left with 420 kilometers of power reserve. 3 And at my request to record and take pictures of the damage, your driver, who returned my car to me, simply fled.
I am overwhelmed with a sense of indignation from the experience gained in cooperation with your company. I have never received such low quality service from anyone as from you. I was very disappointed and could not even think that such a thing could be possible. I trusted your declarations as a good service, but in fact all this turned out to be empty demagoguery. it's just awful. I will definitely write to various authorities demanding the closure of this company of bandits.

Horrific. We paid for meet and greet due to my wife being disabled. Followed the procedure and still had to wait 30 minutes when dropping car off and then go and park it myself! Coming back we had to wait 2 hours and then was eventually taken in another customers car! to the compound to get the car myself. They were ferrying customers around in fresh cars that had been dropped off by other customers for parking. The cars are kept in a muddy field with no security or staff there at all. The person who you give your keys to was so rude. Avoid at all costs especially if you care about your car. I have taken photos and videos of this whole process.

Horribbile in every way.
We arrived 1 hour laeter than on our booking due to heavy trafic and had to pay extra 15gbp for ' being late'.
Do not forget you need to pay yourself for you parking enrty and Out tickets so it another 10gbp.
Our car has been delivered back in a nightmare state. Covered in dust and mad. I was discussed to touch it. Company have no shame! Do not use this service! Heels know where they keep the cars and what do they do with them!! Never again!

My mum and I booked through EZY book and booked with 365 Valet LTD
The staff were rude. They had messed around with lighting colours, dash screen, changed to sport mode and used over 120 miles of our fuel. Tyres filthy. Spillage inside. Seat reclined right down. Ran sacked and looked throughout. Do not book with these cowboys. They have no respect for your car.LGW have told me to report to trading standards Everyone needs to do the same!

Used 100 miles of fuel. Checked my cars location while away and it was in several different locations. Mud all in the back, dirty tissues in the back, Pepsi cans left in the door. Apple charging cables stolen from car and an android cable. It stank when we got it back. Outside of car was filthy had had a full valet inside and out before we went on holiday. There was ash from cigarettes in the car. Stereo was left on full blast when we turned it on. Rang before we left Gatwick to complain told to email, emailed straight away before we left with images and have had no response. Booked through Ezy-booking have emailed them and no response from them either. I’d avoid both companies? Which I’d read the reviews first. You also have to pay for parking which comes to at least £10, which isn’t obvious until you get you booking confirmation through and have paid. AVOID

TAKE AWAY THE STAR
SCAM SCAM SCAM
PLEASE DO NOT USE
SCAM SCAM SCAM
THEY DONT HAVE UK DRIVING LICENCES
BOOT COVERED IN DOGS HAIRS
SCAM SCAM SCAM

Do not use,absolute joke of a company,don’t answer phones,promised refund,no contact,using customers cars to ferry clients to where cars are stored,cars in a filthy state when they find them,don’t be late as you have to pay a penalty which has to be cash,have to pay extra for entry and exit of drop off,took three hours to get car back.Should be closed down appalling service

I don't usually leave reviews but in this case I felt I had to warn others. Do not use this company. Awful service, unfriendly staff. we arrived back into Gatwick early hours and followed their protocol. We were told 20 mins which ended up being 1 hour 40 standing in the car par. numerous calls and just fed a pack of lies as the driver informed us he had only just been despatched and the roads were clear coming in. we would have been better off paying to park and busing it in but as we were travelling with children wanted hassle free and a quick exit from an early start. please do not use this company. car was filthy, god knows where it had been parked for the week.
Looking at all the reviews I really hope people don't make the same mistake we did and read up before booking. Their email address no longer works so I imagine they will be popping up under a different name.

This company should be avoided at all costs. The drop off worked, but the reception staff aren't that "welcoming" and no one tells you when you book that having spent over £100 YOU also have to pay the additional short term parking fee of £5. A great way to get a 100% margin. For us it was the pick up that was the killer. We rang them as we left baggage reclaim to say we are ready to collect our vehicle.... " we will be there shortly" 19 more calls later (10 of which went unanswered) and 1 hour and 10 minutes later our vehicle turned up. the equivalent flight time to Geneva!
The drivers say "we are just the drivers, not our fault..." when you point out that they are the customer facing staff they say "the office don't care" ......
You also get to then spend another £5 on the parking fee.
So vote with your feet and avoid this business.

Agree with the numerous rubbish reviews just wish we had seen them before we booked. We used a firm called 365 Valet Meet and Greet. Not sure if they are the same as this company. Under no circumstances use this company as they are totally unprofessional. We were stuck in traffic on the M25 for 2 hours and worried about missing our flight, wanted to make sure the rep would be there as soon as we arrived. We rang the number given at intervals throughout the 2 hours and no reply. When we got to the airport still no response and really panicking that we would miss flight. Finally got through and rep was v rude and unhelpful. When we tried again just kept putting the phone down. Spoke to 2 women who had been waiting 2 hours to pick up car and had rung the police. Police said this happens all the time. Eventually someone did appear to collect keys and we just made out flight. On return we got through straight away but no sign of car when we got to car park. We rang again and were told we were on the wrong floor and car was waiting (although paperwork suggested we were in right place). Went to other floor but still no car but did turn up a few minutes later. Car was in bad state inside with drink cans and crisp packets left around. Passenger seat had been left in recline position. Also about £5 in change which I keep in the car for parking had been stolen. So avoid this firm like the plague!

Worse experience ever, its not even one star, it’s a no star company! I took my car to them nice and clean and had valet service done before I gave it to these clowns. Do not book with these guys unless you want to get Rid of your car and is worth nothing.

First of all they come in hoodies and tracksuits like they going to rob your car. No greeting no nothing giving some 18 year old a nice new car to drive.

Getting the car back was what took the biscuit! I left fuel money and some recreational cali stashed away under the boot where my spare tire is and not even the cops would of found it but these no good people ram sacked my car took everything valuable in the car and smoked my cali! To go to those extremes to flip my car inside out and take my money and weed! But oh yer they left me the empty bag and rizla!

Also when you get your car back it comes back dirty muddy and stinking. It was like they have been doing wheel spins in a field, absolutely filthy! When you phone them they tell you to email the complaints email which is a gmail account and no one will give a crap. They had no remorse and just plain rude. I have reported them to trading standard and Gatwick airport.

Please stay away from this company unless you like getting ur stuff stolen and your car treated like it’s been on a mud rally!

I wish I could leave Zero stars. On collection of my car they were an hour late and had two small children. Why did it take so long to get my car back- I believe my car was used, it was filthy inside and out, crisp packet left seats moved back on the passenger sides. Threes passenger flooring had grass all over them which tells me more than one person has been in my car. They was a pen mark on my interior.

My work phone has been stolen and cash that my girls grandmother had given them which was foolishly left in my tiny black handbag which I didn’t see had been left on my dark floors.

I have emailed and been fobbed off by ezy book who say they are a third party. I am going to report this as it’s totally unacceptable. WILL NEVER USE AGAIN!!!

Not a great experience! It’s supposed to be ‘meet and greet’ but it’s far from a professional service. When we collected our car, a couple of men sat waiting in their boot of their car wearing hoodies. A badge, ID card or even a hi-vis jacket would have been better. Not a greatest of greetings! We called the company from baggage claim as instructed so the car would be ready to collect, but still had to wait in the car park for over an hour before our car finally arrived. Oh and you have to pay £5 (min) car parking fees to drop off and pick up your car. We won’t be using them again!

The worst experience ever!! We spent almost 4h in Gatwick car park waiting for our car. It was a night time (from 1am-5am) with 5 year old. Ended up going home by taxi. We picked up the car after 16h when actually were promised for car to be delivered to us!! Not going to lie- they returned the money for taxi which doesn't change the fact that my family spend all night in car part, not knowing where the car is! I was also promised to have a full refund for car part which never happened! not answering phone or email! AVOID THIS COMPANY!!!

365 valet parking gatwick airport Unprofessional, unreliable, 0 communication! I am not sure how this company still exist and how am I ended up booking it..!
I was waiting for this guys to collect my car for hours, I ended up leaving my car keys inside my car, as was getting late for my flight... stressful
To picking up same story, was waiting in car park for 1 h and 30 min. My car has arrived instead of half tank of petrol, only left 6 miles... 6!!!
You will have to pay an airport exit fee as well, which wasn't stated on email.
So dodgy and I hope there will be a high up people checking their business