Paid crazy taxes and duties i wasn't supposed because the value of the item was below £135. After all my order arrived without original packaging and didn't look like authentic at all. The labels... See more
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Gaudenzi Boutique is a great place to shop. I have made numerous purchases from them over the last 4 years, and they have been incredibly consistent every single time. They offer completely authentic... See more
Was skeptical; however based on reviews I took a chance. Bought the most beautiful, softest pair of Givenchy sling backs I’ve ever seen at a substantial discount. Received updated tracking informatio... See more
Company replied
I was initially uneasy about ordering from an overseas company I hadn’t heard of, but my ordering experience was quick & seamless. They ship via DHL and my order arrived within 2 days. My item w... See more
Company replied
Company details
- Fashion Accessories Store
- Bag Shop
- Children's Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Women, Men & Kids multibrand fashion stores based in Italy. Gaudenzi has been leader for over 40 years in Riccione and Cattolica offering the best worldwide fashion trends with a refined selection of clothing and accessories. Thanks to gaudenziboutique.com we have been able to reach an even more international audience. Our research is dedicated not only to established designers but also to the new emerging talents. Have a look at our selection from: Acne Studios, Alexander Mcqueen, Balenciaga, Bottega Veneta, Burberry, Chloé, Fendi, Givenchy, Gucci, Jacquemus, Jil Sander, Moncler, Off-White, Saint Laurent, Valentino, Versace and many more.
Contact info
Via Nuova Circonvallazione n. 57/B, 47900, Rimini, Italy
- 0541952198
- customercare@gaudenziboutique.com
- gaudenziboutique.com
4.1
Great
385 reviews
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This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
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Love this store
I love Gaudenzi. One of my favorite shops ever and the unbeatable prices. They are very nice people too.
July 31, 2023
Reply from Gaudenzi Boutique
Dear Maria, thanks for the review.
We are glad you appreciated the quality of our service!
We remain at your disposal
Order problem resolved...THANK YOU…
Order problem resolved...THANK YOU Gaudenzi Boutique, I appreciate your help
February 23, 2024
Unprompted review
Reply from Gaudenzi Boutique
Thank you so much for your positive feedback.
Worst shop
I think this is the worst shop I've ever been to.
Even if you return the item, a large amount of customs duty will be deducted.
February 22, 2024
Unprompted review
Reply from Gaudenzi Boutique
Dear customer, thank you for your feedback. Regarding the duties and shipping to be paid by the customer for returns, this is our policy since we started selling to countries outside EU and the main reason for this is that we sell our items on Italian prices - without the geo-pricing which is normally applied, but this means that we have the duties and customs that are on charge of our customers. This is a commercial choice of ours, and we are aware that it means the order receipt is more complicated for our customers (as they have to pay the customs to the deliverer at the moment of delivery), but at the end of the day it still means that the items are sold on a more advantageous price than with geo-pricing (and you can check our competitors with geopricing for this).
In case of a return, we apply the same logic, that is that customs and shipping are on the customer. We understand that if this was not clear at the moment you placed your order, it is not nice to discover it afterwards, but we have it clearly stated on our website at the moment of the order, and also on the moment of return. The cost that we have sent you is a correct calculation of what we can refund you after what we paid for receiving your return to the deliverer when the parcel was delivered back to us. We are very sorry about this, but it depends on the authorities, and is therefore beyond our control (the calculations are based on item, type of fabric, etc.).
For any doubt we suggest you to check our return policy.
DO NOT ORDER UNLESS YOU ARE 100% SURE…
DO NOT ORDER UNLESS YOU ARE 100% SURE OTHERWISE YOU CAN KISS HALF OF WHAT YOU PAID GOODBYE... BOUGHT A PAIR OF $800 SHOES... PAID $50 FOR SHIPPING. A $100 DUTY TO GET THEM INTO THE COUNTRY. $166 TO RETURN THEM. $186 DUTY TO GET THEM BACK TO ITALY THEN THEY HAVE THE AUDACITY TO ONLY REFUND ME $600. TOTAL SCAM.
February 14, 2024
Unprompted review
Reply from Gaudenzi Boutique
Dear Felicia,
we are very sorry you were not satisfied with your purchasing experience.
However, it is clearly specified below each product on our website and on our shipping policy (https://www.gaudenziboutique.com/en-XX/policy/CondShp) that any extra duties and/or additional charges are sole responsibility of the customer. Also regarding returns, on our return policy (https://www.gaudenziboutique.com/en-XX/policy/CondRet) it is clearly specified that the costs of return shipping including any additional charges (customs, taxes, etc.) are to be covered in full by the customer.
In you case, since the mistake was on our part by deducting from your refund the cost of the duties you had already paid for the return shipment, we then instantaneously issued a refund of the erroneously deducted amount.
We hope to have you back as our customer soon and receive a positive feedback from you.
Best regards,
Gaudenzi Customer Care
Reply from Gaudenzi Boutique
Dear Nina,
Thank you for your positive feedback!
Everything fake watch out !
February 2, 2024
Unprompted review
Reply from Gaudenzi Boutique
Dear customer,
All of our products are authentic and brand new. We have the authorization as resellers from all the brands you can see on gaudenziboutique.com. All packages are always shipped with authenticity cards, dust bag and logo box if the item has it.
Selling fake items not only is illegal but also against our principles.
Birthday Ruined, liars, poor customer service !!!
As an online shopper, it is crucial to have a trustworthy and reliable platform for purchasing products. Unfortunately, my experience with Gaudenziboutique.com has been nothing short of a nightmare. Their service, communication, and overall reliability have been incredibly poor, leaving me feeling frustrated and disappointed.
Let's start with their website. Gaudenziboutique.com boasts an attractive and user-friendly interface, initially giving the impression of a reliable online store. However, do not be fooled by appearances, as this website is riddled with inconsistencies and factual errors. Product descriptions, sizing information, and even pricing are often incorrect and misleading.
Communication with the customer service team is another significant issue. It seems like they have a lackluster approach to handling inquiries and addressing concerns. I have encountered multiple instances where my emails were met with long delays and often left unanswered. It is evident that Gaudenziboutique.com lacks a robust customer support system, leaving customers feeling neglected and unheard.
Moreover, my experience with Gaudenziboutique.com reveals their tendency to make false promises. The website claims to deliver products within a specific timeframe, yet fails to meet these commitments time and time again. Shipping delays have become the norm, leaving customers waiting far longer than anticipated for their purchases. It is frustrating to receive vague and apologetic emails blaming unforeseen circumstances when it is clear that the company's lack of organisation and incompetence is the real issue.
The most disheartening aspect of my entire experience is Gaudenziboutique.com's refusal to take responsibility for their mistakes. Instead of acknowledging their shortcomings and working towards improving the situation, they deflect blame onto their customers. This blame-shifting tactic is showcased through their delayed emails, which often aim to blame the customer for any issues encountered during the purchasing process. Such behavior is unprofessional, disrespectful, and undermines any trust that customers may have had.
In conclusion, Gaudenziboutique.com has proven to be an unreliable and untrustworthy online retailer. Their poor service, lack of communication, and willingness to shift blame onto their customers demonstrate a severe disregard for their clientele. I urge potential shoppers to exercise caution and explore alternative online platforms that prioritise customer satisfaction and prioritise clear communication.
January 19, 2024
Unprompted review
Reply from Gaudenzi Boutique
Dear Amir,
We are really sorry you had a bad experience shopping on our online boutique.
Regarding communication with customercare, the customerservice has specific work hours, therefore it is impossible for us to reply on weekends or after 6 p.m. We hope you can understand that.
For what concerns your disappointment for duties and taxes, it is clearly mentioned below every product that any additional cost for customs is to be covered entirely by the customer.
Not only that, but we try to be as transparent as possible with our customers, therefore, in order to avoid any inconvenience, we always contact all our UK customers via email before shipping their purchases, in order to make sure that they are aware of the fact that an additional payment for customs will be required by the courier. Only when we receive their confirmation we proceed to ship the goods. And that's exactly the same we did with you.
You mentioned the delay in shipping the goods: as previosly specified, we wait for the customer confirmation that they are aware of the additional payment requested for customs, only then we ship the order. If we were to ship your order without informing you of the additional charges, you would have probably been disappointed by the unexpected additional payment.
After we explained that to you, you emailed us that you wanted that your order was cancelled and refunded, so we did exacly as you requested.
We are sorry if you were not satisfied with your shopping experience, but we did everything we could to help you.
Shipping and import taxes not disclosed
Shipping and import taxes not lawfully disclosed.
I recently had a poor experience with this company that left me frustrated and disappointed. I want to share my experience to help others make informed decisions.
Firstly, the company failed to openly disclose that they ship goods from the EU. As a UK national, this oversight would have led to unexpected import taxes for me. The company's focus on UK buyers in their SEO, as I searched on Googles UK site, and included the word “UK” in my search.
The products on their site were listed in "UK size," prices quoted in GBP. However, nowhere during the checkout process did they explicitly state that the items were being shipped from the EU.
To make matters worse, I attempted to review their Terms of Business before making a purchase, only to encounter a frustrating 404-error message. It's concerning that they didn't have readily available Terms and Conditions. Without this crucial information, assumptions about the shipping origin were inevitable. In subsequent correspondence I asked them twice about this, and they ignored me.
Upon contacting the company via email, they pointed to their Contact page, buried in the website, claiming that it clearly stated they shipped from Italy. This is not a reasonable expectation for customers during the checkout process.
Moreover, they attempted to justify their lack of transparency with a dismissive remark that the company name is an Italian surname, "Gaudenzi”, so I should know they’re based in Italy! This response, in my opinion, reflects poorly on how they value their customers. There are many companies in the UK with Italian names.
I'm not alone in this experience, as evident from other reviews. The checkout process lacks a clear statement about the shipping origin, forcing customers to navigate through hidden pages. Despite these frustrations, the company did process my refund promptly.
In conclusion, they target UK buyers, the lack of transparency regarding shipping origin and the dismissive responses to customer concerns make it difficult for me to recommend this company. I hope this review serves as a cautionary note for others considering purchases from them.
January 18, 2024
Unprompted review
Reply from Gaudenzi Boutique
Dear Matt,
We are sorry you had a bad experience shopping at our online boutique.
First of all, the policies are available for all customers to read. It is taken for granted that a customer who purchases for the first time on a website reads the policies before proceeding with the purchase.
We suggest you to check them as well:
https://www.gaudenziboutique.com/en-XX/policy/CondShp
https://www.gaudenziboutique.com/en-XX/company/faq
Secondly, on Google customers see the advertisement of the items they are interested in their currency, as it happens for all websites. It would be confusing if they were displayed in euros, as customers would have to make the conversion themselves.
Geolocalization allows the system to lead the customer to access the website directly from their country page, which is personalized with their language and the display of prices with or without the addition of VAT, (as countries have different VATs).
For what concerns duties and taxes, it is clearly mentioned below every product that any additional cost for customs is to be covered entirely by the customer.
Not only that, but we try to be as transparent as possible with our customers, therefore, in order to avoid any inconvenience, we always contact all our UK customers via email before shipping their purchases, in order to make sure that they are aware of the fact that an additional payment for customs will be required by the courier.
Only when we receive their confirmation we proceed to ship the goods. And that's exactly the same we did with you.
We are sorry you had a bad experience shopping at our online boutique, but you mistakenly assumed we were based in UK without any valid reason, while everything is clearly specified on our website.
Kind regards,
Gaudenzi Customerservice
My worst in-line experience I will…
My worst in-line experience I will never buy from this boutique again
December 28, 2023
Reply from Gaudenzi Boutique
Dear customer,
We are sorry that you are not satisfied with your shopping experience at our onlineboutique. Unfortunately, as specified in our policy, we are forced to contact all our Uk customers before shipping the goods, in order to avoid unpleasant inconvenience, and to make sure that they are aware of the additional charges for duties. Until we have a written confirmation we cannot ship the parcel. Morever you placed the order on December 22nd in the evening, so it could not be delivered before Christmas.
Hope you understand.
Couldn’t be happier
I’m always a bit apprehensive when buying from a new online retailer but I was delighted with my experience with Gaudenzi. I received a beautiful new bag, just as described and in perfect condition with its dust bag and labels, very well packaged.
Communication was excellent, they were open and honest about the potential for import duties (beyond their control), and delivery was very quick. Luckily, being in Northern Ireland I didn’t have to pay import duties, but the price was so good it would be worth considering anyway as probably still cheaper than other retailers.
Updates from FedEx were also excellent.
December 29, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear Laura, thanks for the your positive feedback.
We are glad you appreciated the quality of our service from the beginning of your shopping experience!
We are always here to help
Gaudenzi Boutique Customer Care Team
Chloe bag
My Chloe bag arrived to the uk today. It is beautiful. Customer service pre purchase was exceptional. I was advised about import duty in advance and given an option of a refund. My bag arrived in less than 3 days. Bag was packaged. I am so happy with this purchase and will 100% be using again.
December 22, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear Jo, thanks for your positive feedback.
We are glad you appreciated the quality of our service!
We are always here to help
Gaudenzi Customercare
This company are an absolute disgrace
This company are an absolute disgrace, paid for an Off White Hoodie, paid for it including postage of £25 and then i got hit with an import tax bill to be accepted into the uk for £93.... Yes, £93.... their customer service was shocking and not interested, i was told either pay the tax and receive the item or dont get it and receive nothing back!!!!!!! AVOID AVOID AVOID!!!!!!!
December 8, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear customer, thanks for your feedback. Unfortunately our Uk customers are requested an additional payment for duties for every order which has an invoice total higher than 140 pounds. We try to be as transparent as possible with our customers, for this reason we always contact them before shipping the goods. Only when they have accepted that they are willing to pay for taxes we proceed with the order, and that is exactly what we did with you. Hope you uderstand.
Placed an order but not received anything
This was my first time trying out Gaudenzi Boutique. I ordered a jacked via the website a few days ago (18th December). The transaction went through ok so I assumed the order was being processed.
However, 2 days later I have still not received an order confirmation email and my order is not appearing on my order history. I have checked my credit card statement and can see the payment has gone through.
I have also tried using the only contact method I can find on the website contact page to get help. But no reply.
At this point I am concerned, frustrated and confused as I have no idea what is going on with my order
December 18, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear customer, we are really sorry for the inonveniece. Unfortunately we havenever received any email from you. Please contact us at the following email address: customercare@gaudenziboutique.com
We'll try to help you find a solution to your problem.
Was skeptical
Was skeptical; however based on reviews I took a chance. Bought the most beautiful, softest pair of Givenchy sling backs I’ve ever seen at a substantial discount. Received updated tracking information at least once a day. Had shoes in a week from Italy! Exceptional service. Wouldn’t hesitate to make future purchases.
November 27, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear Kneily,
thanks for your positive feedback.
We are happy you enjoyed buying from our boutique!
Gaudenzi Customercare
Very good experience Will shop here again
Lovely jacket. Good price. Arrived so quickly. Appreciated the frequent shipping updates
November 27, 2023
Reply from Gaudenzi Boutique
Dear Elise,
We are glad you appreciated your shopping experience. Hope to see you again soon!
Gaudenzi Customercare
Amazing experience
Amazing experience! Fast excellent service !Best prices ! We had some small issue- everything was solved in a moment!
Tell the true didn’t expect so great customer service! Bravo ! 👏
Definitely will come back and recommend for the friends! Thank you !
November 24, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear Rita,
our customers' satisfaction is one of our top priorities, and we are glad you were satisfied with your shopping experience. We hope to see you again soon!
Gaudenzi Customercare
Really bad customer service I been…
Really bad customer service I been emailing them about the discount code they send after I place the order and they wouldn’t even apply the discount or any consideration.
November 20, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear customer,
The Black Friday Promo is not new, almost every boutique has promotions during this period, and everyone is aware that prices are more advantagious. Please understand that it would be impossible for us to issue a refund to every customer who made an order prior to the promotion.
FANTASTIC BOUTIQUE
Fantastic Boutique great selection of luxury clothing and footwear at competitive prices coupled with next day delivery to the UK. Highly recommended.
November 15, 2023
Unprompted review
Reply from Gaudenzi Boutique
Thank you so much for your feedback!
Fantastic experience
Fantastic experience ! I've ordered a mulberry bag that I was eye-ing for some time, managed to get it at a much better price. I was prepared to also pay import / duty taxes but fortunately i wasnt charged any which made my day. Delivery (2 days from order from italy to UK) and customer support are incredible ! Highly recommend
November 8, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear Raluca, thanks for your positive review.
We are glad you appreciated the quality of our service!
We are always here to help
Gaudenzi Customercare
Re orders >$800....
Products and prices are very good but they don't tell you that US Customs will assess import duty on any order >$800. Gaudenzi doesn’t provide HTS codes so, in my case, the wrong codes were applied and I was billed at 30%. After too much time spent looking up codes and trying to work with DHL, I was able to get it corrected to 20%. Customer care responsive but not helpful.
November 7, 2023
Unprompted review
Reply from Gaudenzi Boutique
Dear customer,
Thanks for your feedback.
Unfortunately every order higher than 800 dollars placed from the US is subject to duties payment. We always try to be as transparent as possible with our customers, that is why we specify below every item that any additional cost for duties and taxes is not included in the price but must be covered by the customer.
Duties are always calculated by the courier, not by us, that is why we suggested you to contact directly DHL to have more info about the issue.
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