Excellent customer service from start to finish. Odai, The Business Manager, explained the process clearly, kept me updated, and made sure everything was done before the end of the day. Thankfully due... See more
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See what reviewers are saying
great job , I needed modification on a my order . it was my mistake choosed a wrong part . the team helped me modify the order quickly and all went smooth even alert me when customs needed my verficat... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.3
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gear-up.me is on my green list
I’m satisfied with the speed and honesty of gear-up.me Shout out to Vincent for his helpful and kind attitude.
February 7, 2025
Unprompted review
Reply from gear-up.me
Good day, Volkan,
Thank you for your great feedback! We’re happy to hear that you’re satisfied with the speed and honesty of our service. I appreciate the shout-out, and it was a pleasure assisting you. We look forward to serving you again soon!
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
It was my first time ordering from…
It was my first time ordering from them, and their products are genuine. I’ll definitely buy again. Highly recommended for computer upgrades! Special thanks to Mr. Vincent. He was knowledgeable and very supportive
December 24, 2024
Unprompted review
Reply from gear-up.me
Good day, Aliyah,
We appreciate your kind words and your recommendation! It’s great to hear that your first experience with us was a positive one and that you found our products genuine. I'm glad I could assist you, and we look forward to helping you with your future computer upgrades!
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
One of the best tech and gadget stores…
One of the best tech and gadget stores out there. The staff and services were excellent, i'll be sure to come back as i trust their services! Keep it up!
January 27, 2025
Unprompted review
Reply from gear-up.me
Good day, Kristof,
Thank you for your kind words! We're glad to hear that you had a positive experience with our staff and services. We truly appreciate your trust and look forward to welcoming you back in the future!
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I had a great time and was very…
I had a great time and was very satisfied with his service. He was professional, attentive, and went above and beyond to ensure a wonderful experience. Highly recommend!
January 13, 2025
Unprompted review
Reply from gear-up.me
Good day, Princes,
Thank you for sharing your positive experience! We’re happy to hear that you were satisfied with the service provided. Our team always strives to go above and beyond for our customers, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Disappointed with Customer Service and Refund Policy
I recently purchased the Epson Projector Wireless LAN Adaptor ELAP11 for our institution, but unfortunately, we ordered the wrong model. Upon realizing the mistake, I reached out to Gear-Up customer service to explain the situation and request a return or exchange. To my disappointment, they gave excuses like not accepting returns because the packaging had been opened and because it had been more than three days since the purchase.
This is extremely frustrating. Mistakes happen, and as a customer, I expected a more understanding and flexible policy—especially for an item that is clearly unused and doesn't meet our needs. Instead, we’re now stuck with a product we can't use, and the money has been wasted.
This experience has left me dissatisfied with both the product and the lack of support from Gear-Up. I strongly urge others to double-check their purchases because if you encounter any issues, you might not get the help or resolution you deserve.
January 20, 2025
Unprompted review
Reply from gear-up.me
Dear Sohaib Farooq,
Thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused.
To clarify, our intention is not to make excuses but to adhere to our company policies, which do not allow open products to be accepted. This ensures that all items we sell are factory-sealed and brand-new, meeting our customers' expectations. This policy is clearly outlined in our return and exchange terms.
Please note that this policy is not unique to Gear-Up but aligns with the practices of many e-commerce platforms. It is designed to protect both our customers and the quality assurance of the products we sell.
We understand that mistakes can happen, and we regret the inconvenience this has caused. To help prevent similar situations, we encourage customers to reach out to us for assistance with compatibility or product details before making a purchase. Our team is always available to help you select the right product for your needs.
For your next purchase of the correct item, we’d like to extend a special discount to support you further. Please contact us if there’s anything else we can assist you with.
Should you have any questions, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your understanding and look forward to assisting you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
good quality and services
December 30, 2024
Unprompted review
Reply from gear-up.me
Dear Kate Marjorie Pabalan,
Thank you for your positive review! We’re pleased to know that you were satisfied with our service.
Should you have any further questions or need assistance, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your support and look forward to serving you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Reply from gear-up.me
Dear Clarize Joy Cruz,
Thank you for your 5-star rating! We truly appreciate your support and are glad to have you as a valued customer.
Should you have any further questions or need assistance, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your support and look forward to serving you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Great service!
December 20, 2024
Unprompted review
Reply from gear-up.me
Dear Allen,
Thank you! We truly appreciate your excellent rating. If you ever need anything, don’t hesitate to reach out.
Should you have any further questions or need assistance, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your support and look forward to serving you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
The reply information is very timely
The reply information is very timely, very pleasant business experience
December 5, 2024
Unprompted review
Reply from gear-up.me
Dear Yarui,
Thank you for your 5-star review and for choosing Gear-up. Your positive feedback motivates us to continue providing excellent service and quality products.
Should you have any further questions or need assistance, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your support and look forward to serving you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Broken Items
They resell you broken items, then doesn't answer as support. fraud and scam store please reconsider buying from them even if the price is good for you.
November 28, 2024
Unprompted review
Reply from gear-up.me
Dear Saleh Alhjji,
Thank you for taking the time to share your feedback.
As per our records, your purchase was made in October last year, and we did not receive any complaints about the product at the time. Based on this, we assume the item was in perfect working condition upon delivery. Any issues now may be due to regular wear and tear over time.
Please be assured that all items we sell are 100% genuine, brand new, and come with warranty coverage starting from the date of purchase. For your order, the product includes a two-year warranty, and we would be happy to assist you in facilitating the warranty process.
We kindly suggest emailing us @support@gear-up.me with details of the issue so we can provide the necessary support and ensure a resolution.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Orderd B650 aorus ax ice didnt used it yet but…
Orderd B650 Aorus Ax ice didnt used it yet but hope everything will work great.
Great service in UAE.
October 29, 2024
Unprompted review
Reply from gear-up.me
Dear Malik,
Thank you for your review and for choosing Gear-up!
We appreciate your feedback and are glad to hear that you received great service in the UAE. We hope the B650 Aorus Ax ice meets your expectations once you start using it.
Should you have any further questions or need assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Great product and services
Great product and services. Thanks to Mr. Vince.
October 27, 2024
Unprompted review
Reply from gear-up.me
Dear Abby,
Thank you for your great review and for shopping with Gear-up!
We’re happy to hear that you’re pleased with our products and services. Your appreciation means a lot, and it was my pleasure to assist you with your requirements. We look forward to serving you better in the future.
Should you have any further questions or need assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I want to express my appreciation for…
I want to express my appreciation for the excellent service provided by your customer support agent,Mr. Vincent.His helpfulness made my experience with your company truly enjoyable. He addressed all my concerns promptly and with great professionalism. The package was received in good condition, just as promised on your website.I highly recommend your services.
October 24, 2024
Unprompted review
Reply from gear-up.me
Hi Apulonia,
Thank you so much for your kind words and the 5-star review! I’m really happy to hear that you had a good experience and that I could help make it enjoyable for you. It’s great to know your package arrived safely and just as we promised.
Your recommendation means a lot to us, and I look forward to helping you again in the future! If you need any more assistance, please feel free to reach out at +971 4 223 1780, +971 56 33 88 642, or support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Affordable and good customer service…
Affordable and good customer service and aftersales support
October 15, 2024
Unprompted review
Reply from gear-up.me
Hi Zeid,
Thank you so much for the 5-star review! We're very happy to hear you found our prices affordable and liked our customer service and after-sales support. Our goal is to make sure you have a great experience with us.
If you have any more questions or need help, feel free to reach out at +971 4 223 1780 or +971 56 33 88 642, or email us at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
We have purchased a laptop.The item is…
We have purchased a laptop.The item is faulty. They couldn't even rectify the issue, the item is under warranty and they are not ready to replace it. When we asked for a test result, the comment was It is working fine. A customer should get replacement if the item is faulty and is under warranty.
they sent the item back to us saying there are no issues, the moment I turned on the laptop, the machine starts generating the same noise, and I cannot work on that. The machine was with you for more than a month and you couldn't even identify the issue and returned a brand-new faulty item under warranty back to the customer.
August 31, 2024
Unprompted review
Reply from gear-up.me
Dear Josna,
Thank you for sharing your feedback. We understand your concerns and want to provide some clarification regarding your experience.
Out of the nine laptops purchased, only one was reported as having an issue. Please note that all our products are new, factory-sealed, and undergo strict quality checks by the manufacturer before being released to the market. Each product also includes a manufacturer’s warranty.
As communicated at the start of the RMA process, we act as facilitators for warranty claims. The final decision—whether to repair, replace, or refund—is determined by the manufacturer. Following their evaluation, the item was deemed to be functioning correctly and has already been returned to you.
We sincerely apologize for any inconvenience this process may have caused. Our team remains dedicated to assisting you in resolving this matter and is more than happy to provide support with any further concerns or requirements you may have.
We appreciate your understanding and are here to help ensure your satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
They are amazing and very helpful
Vincent was very helpful he helped me out until i got what i needed for my setup
September 21, 2024
Unprompted review
Reply from gear-up.me
Hi Keroles Ehab,
Thank you for your 5-star review! I’m glad I could help you get what you needed for your setup, and we appreciate your kind words. It’s great to know you had a positive experience with us.
Should you need any further assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me. We’re here to help!
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
The Sales Support and service provided…
The Sales Support and service provided by Vincent was extremely appreciated. He notified me and send me correct product while shipping.. :-)
September 2, 2024
Unprompted review
Reply from gear-up.me
Greetings for the day, Ziyad,
Thank you for your 5-star review! I'm glad to hear that you appreciated the support and service. It was a pleasure assisting you, and I’m happy we were able to get you the correct product.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Very attentive customer service
Very attentive customer service. Ket me updated until my order got delivered. Highly recommended for great service and quality products. Thank you Sir Vincent
August 26, 2024
Unprompted review
Reply from gear-up.me
Dear Justin,
Thank you for your kind words and for recommending Gear-up.me! I'm pleased to hear that our customer service met your expectations and kept you updated throughout the delivery process. It's always our goal to provide great service and quality products, and I'm glad we could achieve that for you.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Excellent service
Excellent service. Very reliable supplier Naveen was extremely helpful.
August 27, 2024
Unprompted review
Reply from gear-up.me
Dear Anbu Raj,
Thank you for your positive feedback! We're glad to hear that you found our service excellent and reliable. It's great to know that Naveen was able to assist you effectively. We'll be sure to pass along your kind words to him.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I received my product properly wrapped…
I received my product properly wrapped and in excellent condition. A big thank you to Mr. Vincent for his support throughout the delivery process. I highly recommend Gear-up for their outstanding customer service and competitive pricing.
August 19, 2024
Unprompted review
Reply from gear-up.me
Dear Geicellejacob,
Thank you for your 5-star review! We're glad to hear that you received your product in excellent condition. It was my pleasure to support you throughout the delivery process.
Your recommendation is greatly appreciated, and we look forward to serving you again in the future.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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