Excellent customer service from start to finish. Odai, The Business Manager, explained the process clearly, kept me updated, and made sure everything was done before the end of the day. Thankfully due... See more
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See what reviewers are saying
great job , I needed modification on a my order . it was my mistake choosed a wrong part . the team helped me modify the order quickly and all went smooth even alert me when customs needed my verficat... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.3
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gear UP Dubai Best Service
I purchased a High Performance laptop and Mr Rasool was handling my transaction and I received the item to Kuwait safely by DHL.. Excellent work
August 1, 2025
Unprompted review
Reply from gear-up.me
Dear Zameer,
Thank you for sharing your experience and for your kind words about our service. We’re glad to hear that your Lenovo Yoga 7 Pro laptop reached you safely in Kuwait and that Mr. Rasool was able to assist you well.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
nice choice of a laptop
The choosing of the right specs was a long process but with the professional guidance of gear-up team we came to a decision… after swift payment the order was placed and within 3 days i got the laptop delivered as ordered … very pleased with how it all went till now… thank you!
August 21, 2025
Unprompted review
Reply from gear-up.me
Dear Jan,
Thank you for your kind feedback. We’re pleased to hear that our team was able to guide you in selecting the right laptop and that the delivery was swift and as expected. It’s great to know you are happy with how everything went.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me
. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Great communication. Recommended
Highly responsive and responsible company with great communication and after-sales service. Highly recommended
August 18, 2025
Unprompted review
Reply from gear-up.me
Dear Peter,
Thank you for sharing your experience and for your kind words. We are glad to hear that you were satisfied with our communication and after-sales service. Your recommendation means a lot to us.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me
. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I initially thought the prices were too good
I initially thought the prices were too good to be true for some of the GPUs on site, got myself a nice spanking GPU from them and lo and behold it's exactly as advertised.
I will say thought that orders takes waaay too long to process after making a purchase, there's definitely a space for improvement there.
July 27, 2025
Unprompted review
Reply from gear-up.me
Dear Zyad,
Thank you for taking the time to share your feedback and for choosing Gear-up.
We’re very happy to hear that you were pleased with the GPU and that it met your expectations. Your comment regarding the processing time is greatly appreciated and duly noted — we are continuously working on improving our internal processes to ensure faster turnaround times moving forward.
We truly value your support and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Refused to refund a defective item
The laptop lagged out of the box. I asked to return it within the designated 72 hours. They said that they only accept returns for unopened items. This means it's impossible to test the product and return it if it is defective. Additionally, even if the product is unopened, I would have to pay 20% of the purchase price for "restocking fee."
July 11, 2025
Unprompted review
Reply from gear-up.me
Dear Ildar,
Thank you for your feedback.
Upon reviewing our records, we noted that your initial email did not mention any defect or performance issue with the product. Your inquiry was focused on the return process, and we responded accordingly by sharing the procedure and a link to our return policy.
Had you informed us that the laptop was lagging, we would have gladly assisted you through technical support or a warranty claim. The unit you received was factory sealed, brand new, and comes with extended 2 years warranty.
We are not accepting opened products back for the reason that the factory seal was broken and we have no control over what was already done with the product. We were willing to make an exception in your case and accept your opened laptop back against restocking fee.
There are no restocking fees on unopened products.
We remain committed to providing support and are happy to look into your concern further. Please feel free to contact us so we can explore how we may assist you from here.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
It was great dealing with Rajas
It was great dealing with Rajas, and the customer service was excellent.
February 7, 2025
Unprompted review
Reply from gear-up.me
Dear Ajaz,
Thank you for taking the time to share your feedback.
We’re glad to hear that you had a great experience with Rajas and that our customer service met your expectations. Your kind words mean a lot to us.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Very great experience
July 25, 2025
Unprompted review
Reply from gear-up.me
Dear Jesa,
Thank you for the 5-star rating! We appreciate your trust in Gear-up.me and look forward to assisting you with any future IT needs.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Good service
July 25, 2025
Unprompted review
Reply from gear-up.me
Dear Harriette,
Thank you for your positive feedback! We’re glad you had a good experience with our service.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I’m very satisfied with my experience…
I’m very satisfied with my experience with Gear-up.me. Vincent from customer service has been exceptionally helpful throughout—professional, responsive, and clear with his assistance. Everything went smoothly, and I truly appreciate the support. I’ll definitely recommend Gear-up.me to others looking for quality IT products and great service.
July 24, 2025
Unprompted review
Reply from gear-up.me
Dear Clarisse,
Thank you very much for your kind words and for recommending Gear-up.me. I’m glad to hear that my assistance helped make your experience smooth and satisfactory. Your support means a lot to us.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Delivery
I told them I live in Al Dhafrah, and they promised delivery by July 17 — but they didn’t stick to it. No credibility.
Their website says 3-day delivery within the UAE, yet they put my order on hold and said it’s a “remote area.”
Come on — it’s not the middle of nowhere.
Very disappointing service.
July 18, 2025
Unprompted review
Reply from gear-up.me
Dear Amal,
Thank you for sharing your feedback.
Please allow us to clarify that the 2–3 working days mentioned on our website refers to the shipping timeframe, which is the period required for us to prepare and hand over the item to our courier partner.
The delivery itself is handled by the courier, and in most cases it is delivered on the next working day after collection. However, for certain areas that the courier considers remote, the delivery may be rescheduled based on their routing and service coverage.
We fully understand your frustration and apologize for any inconvenience caused. We always strive to provide accurate timelines and are continually working with our courier partners to improve service consistency across all regions.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Found only on GEAR-UP
I wanted the product which I could not find anywhere in the whole of UAE.... But found it only at GEAR-UP... and also the ordering process was so easy and they gave a good follow up for the deliveries.... I even got a discount voucher for my next purchase from them... 💯 👌🏻 💯
And also Mr VINCENT guided me in choosing the right product according to my requirement over the chat support.... And he helped me a lot in delivery process also..., ✔️✔️✔️
July 5, 2025
Unprompted review
Reply from gear-up.me
Dear Afzal Khan,
Thank you so much for taking the time to share your experience and for the 5-star review!
We're truly glad to hear that you found the product you were looking for exclusively at Gear-up, and that the ordering and delivery process went smoothly for you. It was a pleasure assisting you on chat, and I’m happy to know my support helped you choose the right product.
We appreciate your trust in us and look forward to serving you again — hopefully using that discount voucher on your next purchase! 💯
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Procare
Mr. Jayson was truly helpful and very responsive for our replacement item. He ensured to keep us updated and coordinated very well. Thank you for your service.
June 3, 2025
Unprompted review
Reply from gear-up.me
Dear Procare,
Thank you for taking the time to share your feedback and for the 5-star rating.
We’re glad to hear that Mr. Jayson was able to assist you effectively and keep you well-informed throughout the replacement process. Your kind words are truly appreciated and will be shared with him and the team.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Very supportive customer support team
Very supportive customer support team. Nice people, respectful. Syatem always provide valuable feedback. Thanks gearupme team.
June 2, 2025
Unprompted review
Reply from gear-up.me
Dear Jojo,
Thank you for your 5-star review and your kind words about our customer support team.
We're truly pleased to know that you found our team respectful, supportive, and helpful. Feedback like yours motivates us to keep providing the best possible service.
We look forward to assisting you again in the future with any requirements you may have.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Excellent customer service. Great prices
Excellent and responsive customer service. Very competitive pricing. Provides warranty on the products ordered for peace of mind. Highly recommended as opposed to noon or Amazon uae.
May 1, 2025
Unprompted review
Reply from gear-up.me
Dear Abdu,
Thank you for taking the time to share your experience and for the kind words. We truly appreciate your recommendation and are glad to hear that you’re satisfied with our customer service, pricing, and warranty offering. It means a lot to know that we could support your PC requirements effectively.
We're especially grateful for the mention — I’m glad I could assist you! Looking forward to welcoming you back for future purchases.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Long Waiting Times, Unclear Order Status / Updates
For a local tech re-seller thats been running for 13+ years in Dubai, you would assume they are bit more mature - but unfortunately its always a hit or a miss with Gear-Up.Me.
For starters if you are in a rush to secure your PC parts and have a business that depends on sourcing PC parts for customer builds - avoid them as they always take 9-12 days from order to arrival, if not longer depending on the items.
Gear-Up.Me operates a 3rd Party Warehouse wherein their warehouse is located offshore in a freezone. Hence when you order an item - they need to clear it from customs, which takes 2-4 days, prior to that they take another 2-3 to simply process your order. so you already loose a week waiting. Moreover - their communication is totally off the mark, they tell you will be delivered within 2-3 days, and if some items are missing in your order they are not transparent with you. Whateven takes longer - is that if the item you order is not in stock (even though on the website it shows in stock) they order it from Europe which takes even more time.
So even though they have some items for PC parts that are not readily available locally in Dubai - you need to wait and be patient.
I cannot comment on RMAs with them but I assume it would also be hassle due to the lack of proper communication.
If you also ask to cancel an order - they do not reply and just ship it to you anyway.
Will I order from them again ? I will try to avoid it all costs. I will give them 2 stars for eventually delivering items and for having a diverse selection - but my God they need to catch up to other website / shops like Microless or GCC Gamers for instance (which also are bad - but better than Gear-Up.Me).
April 26, 2025
Unprompted review
Gear-Up is a trustworthy store with outstanding customer support.
I was searching for a Legion Pro 7 Gen10 laptop, which was not available in any store in the Middle East except at Gear-Up, and I was initially hesitant. However, thanks to the assistance of Naveen, I would like to express my gratitude and appreciation for the outstanding service he provided. He was extremely cooperative, following up on all details with care and attention, which made the purchasing process smooth and easy. He was patient in answering all my inquiries and provided the necessary assistance with efficiency and professionalism. Thank you, Naveen, for your excellent efforts! I also extend my thanks to Gear-Up for providing distinguished, high-quality products. The shipment arrived quickly and in excellent condition, perfectly meeting my needs.
April 11, 2025
Unprompted review
Reply from gear-up.me
Dear Khalid,
Thank you for taking the time to share your experience and for choosing Gear-up.
We’re very pleased to hear that Naveen was able to assist you so thoroughly and professionally throughout your purchase. Your kind words will surely be passed along to him and the rest of our team. We’re also glad the Legion Pro 7 Gen10 met your expectations and arrived in great condition.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Reply from gear-up.me
Dear Valued Customer,
Thank you for your 5-star rating and for mentioning the fast shipping! We’re glad to hear your order arrived quickly. We truly appreciate your support and look forward to serving you again soon.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Tried to give them a chance
REPOSTING NOW IN 2025 BECAUSE I LEARNED THAT IT HAS BEEN DELETED (2023).
I removed direct references to their competition as those were probably flagged as *spam*.
//
FYI, I paid them UPFRONT FULL PRICE for this hellish experience.
//
Tried to give them a chance
Tried hard not to give them a bad review, but after paying over 10000 SAR (10,000 SAR), (Saudi Arabia), that's over 2600 USD (9,800 SAR), my supposed to be great experience turned out to be the worst.
10,000+ SAR is the most expensive item I have ever bought in my life.
It is 2,000-3,000 SR OVER-BUDGET.
//
My customized PC has:
1. A dead video card.
2. Case fans that stop for no reason.
3. Case fans connected to SATA power cable so that I cannot add an extra SSD (I have 4 SATA drives).
4. Missing SATA power cable (x4 connectors) so I cannot add more SATA drives.
5. A brand new NVMe SSD whose health has deteriorated to 93% in 1 month (09March-04April). At this rate it will be dead in 1 year. I'm only using my computer for web browsing cos I don't have a video card (broken, remember?). Display is connected to motherboard HDMI.
6. No service. After several calls, emails, WhatsApp messages. I even think they've blocked me, hence this review. "LIFETIME SERVICE"?! Not even a MONTH!
7. Motherboard drivers not fully installed.
8. No CD drivers in case I need to reinstall anything. No manual for the parts.
-FYI motherboard is Asus Z690-Creator WiFi.
-Power supply is "ATX 80Plus Gold 850W" (based on invoice). Should have 6-8 SATA power connectors, I could only use 3. And 4 connectors are missing. So obviously they didn't install all the cables.
[!@#*EXPLETIVE*#$( *expletive* +)(I& *expletive*$%^%]
So... If you know computers AND you have a large budget, assemble them yourself. Buy parts locally, cos Gear-Up will hit you with surprise charges of over 1,500 SR (400+ USD) on delivery+tax alone!* (That's price for 3 pieces of 2TB SSDs! Hah!)
Their quoted price DO NOT include these additional charges!
But since I already paid and ALREADY WASTED 2 WEEKS and I needed the machine urgently, I did not cancel, and besides:
I CANNOT cancel with full refund! (Plus I STILL trusted them, WHICH WAS SOOOO WRONG).
OR buy assembled in Saudi. Do SAUDI ARABIA computer services instead. There's this one in Jeddah (now *2025 supplying that big bookstore chain)--I've talked with them in an event, nice people, knowledgeable, and they got rare parts.
*FYI, cheaper and faster if I went there on SAPTCO bus to get the PC myself: 250SR only, to and from Riyadh-Dubai. 15+15 hours instead of 1 week delivery.
If your business depends on it (mine does!), JUST DON'T DEAL WITH THEM. YOU WILL LOSE TIME AND THEREFORE MONEY. And MORE money.
Full story later. With proofs. Screenshots and probably phone call transcripts.
March 24, 2024
Unprompted review
Exceptional and Proactive Customer Service
My research to find the ideal laptop before i travel was pivotal. The customer service especially from Naveen was exceptional; especially when following up on my order in an proactive manner which is what i think set him apart because most are reactive which is acceptable but Naveen stood out and tried to hasten the delivery of the laptop as much as he could; he also clarified any doubts or queries about the product, thank you Gear Me Up and More Thanks to Naveen.
January 10, 2025
Unprompted review
special effort sales representative Mr
special effort sales representative Mr. Qadri to complete this deal in time .
February 17, 2025
Unprompted review
Reply from gear-up.me
Good day, Mianazhar,
We appreciate your feedback! It’s great to hear that Mr. Qadri was able to assist you in completing your deal on time. We always strive to provide efficient and reliable service. Looking forward to serving you again in the future!
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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