Excellent customer service from start to finish. Odai, The Business Manager, explained the process clearly, kept me updated, and made sure everything was done before the end of the day. Thankfully due... See more
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See what reviewers are saying
great job , I needed modification on a my order . it was my mistake choosed a wrong part . the team helped me modify the order quickly and all went smooth even alert me when customs needed my verficat... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.3
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from gear-up.me
Dear Mohammad Afandi,
Thank you for your kind review and for your recommendation.
We are pleased to know that you had a great experience with our service, and we truly appreciate your support.
We are happy to accommodate your IT requirements and look forward to serving you again. Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
The agent (Rasool) was very responsive
The agent (Rasool) was very responsive, he provided all the necessary information and recommended devices. He was following up and updated me with the status.
February 28, 2026
Unprompted review
Reply from gear-up.me
Dear Abeer,
Thank you for your kind review and for sharing your experience with us.
We are pleased to hear that Rasool was responsive, provided the necessary information, recommended suitable devices, and kept you updated throughout the process. Your feedback is truly appreciated, and we will be sure to share it with him.
We are happy to accommodate your IT requirements and look forward to serving you again. Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Outstanding Service and Professionalism
I recently purchased several Ubiquiti UniFi networking products (including a Dream Machine Pro, U7 Pro access points, and a Pro Max PoE switch), and I couldn’t be more satisfied with the overall experience.
Initially, I encountered issues with the online payment methods not going through. I reached out to customer service and received an immediate response. Rohith Ravindran was exceptionally helpful throughout the process. He was highly responsive, communicated clearly, and demonstrated strong technical knowledge of the products. He guided me smoothly through completing the purchase via bank transfer and even assisted in manually adding the purchase points to my active account upon request.
The order was shipped promptly via DHL. There was a one-day delivery delay - something I hadn’t even noticed - but Rohith proactively reached out to ensure everything was on track. When I contacted DHL, they confirmed the shipment was out for delivery and informed me that the sender had already contacted them to ensure timely handling. That level of follow-up and ownership is rare.
All equipment arrived exactly as ordered, and the packaging was excellent. Everything was secure, well-protected, and in perfect condition.
I am extremely pleased with both the products and the outstanding customer service. This is how professional online retail should be handled. I will definitely purchase from them again.
February 16, 2026
Unprompted review
Reply from gear-up.me
Dear Abdullah,
Thank you for your 5-star review and for taking the time to share such detailed feedback.
We appreciate your trust in us for your UniFi setup, and we are glad the order, packaging, and delivery arrived as expected. Thank you as well for mentioning Rohith Ravindran. Your notes about the payment support, product guidance, points update, and follow-up with DHL mean a lot to our team.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Nice very good support and immediate…
Nice very good support and immediate response.
Thank you
February 10, 2026
Unprompted review
Reply from gear-up.me
Hi SITA BHAVANA,
Thank you for your kind review. We’re glad to hear you received good support and an immediate response. Your feedback means a lot to us.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service and a great experience overall.
I would like to thank Mr. Lidel, Rasool, and Vincent for their professionalism, helpful attitude, and kind treatment. They were very cooperative and made the whole process smooth and pleasant.
Highly recommended, and I’m happy to leave a positive review for such great service.
February 7, 2026
Unprompted review
Reply from gear-up.me
Dear Valued Customer,
Thank you for your kind review. We are happy to hear you received great service and found our team friendly, helpful, and professional.
Special thanks for mentioning Mr. Lidel and Rasool. I’m also glad I could assist you and help make the experience smooth and easy. Your recommendation truly means a lot to us, and it motivates us to keep improving and better support all valued customers like you.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
I would like to sincerely thank Rohith…
I would like to sincerely thank Rohith for his outstanding support. He was very professional, responsive, and quick to reply at all times. He arranged the shipment of all items promptly and made the whole process smooth and hassle-free. Truly appreciated his excellent service
February 5, 2026
Unprompted review
Reply from gear-up.me
Dear Hassan,
Thank you for taking the time to share your kind feedback. We’re glad to hear about your positive experience and truly appreciate your recognition of Rohith’s professionalism and prompt support. Delivering smooth and reliable service is always our priority, and your words mean a lot to our team.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Reply from gear-up.me
Hi Daisy,
Thank you for your kind review. We’re happy to know you had a great experience with us, and we truly appreciate your support.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Literally the best tech site I have…
Literally the best tech site I have ever worked with.
Stellar customer service, and amazing tech support.
Rasool and Eiron were really helpful and patient with my inquiries and requests.
January 13, 2026
Unprompted review
Reply from gear-up.me
Hi Nawaf,
Thank you so much for your kind words and for taking the time to share your experience with Gear-Up. We’re truly pleased to hear that you had a great experience and that our customer service and technical support met your expectations.
Your appreciation for Rasool and Eiron is greatly valued, and we will be sure to share your feedback with them. It’s always rewarding to know our team’s efforts make a positive difference.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
I wanted to share my very positive…
I wanted to share my very positive experience purchasing from your online store. From the moment I placed my order the process was clear and user-friendly. The item arrived sooner than expected, and matched the product description perfectly. What made the experience exceptional was the support I received from Mohammed Rasool. Mohammed was professional, patient, and incredibly helpful: he answered my questions promptly, offered useful advice, and followed up to make sure everything was in order. I truly appreciate his efforts and will happily recommend your store to friends and family.
December 14, 2025
Unprompted review
Reply from gear-up.me
Dear Faris,
Thank you for taking the time to share your positive and detailed feedback. We are very happy to hear that your overall experience was smooth and that our online e-commerce platform was clear and easy to use throughout the process.
We would also like to highlight that your order was handled by our sales agent, Mohammed Rasool. We are glad to know that he provided you with professional, patient, and helpful support, answered your questions promptly, and followed up to ensure everything was in order. Your kind words will certainly be shared with him and the team.
We truly appreciate your recommendation and thank you for choosing Gear-up.me.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Great shopping experience
Good presentation of items and specs, good website layout, Good prices, great customer support, fast response, immediate shipping.
Overall a hassle free experience.
Would love to buy from them again!
November 22, 2025
Unprompted review
Reply from gear-up.me
Dear Valued Customer,
Thank you for your wonderful 5-star review. We’re delighted to hear that you enjoyed the shopping experience, from the product details and website layout to our customer support and fast shipping. Your positive feedback truly motivates our team.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Reply from gear-up.me
Dear Zhain,
Thank you for your 5-star review. We’re happy to hear that you were satisfied with the quality of our product.
We are happy to accommodate your IT requirements and look forward to serving you again.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Gear-up.me
Gear-up.me, one of the best websites for technology related equipments in the middle east region, it has all what I need and this is the second purchase from the website and won't be the last.
And Rasool from the customer service one of the best support guys I've dealed with.
November 2, 2025
Unprompted review
Reply from gear-up.me
Hi Saad,
Thank you for your kind words and for being a returning customer! We’re happy to hear that you’re satisfied with your purchases and our service. Rasool and the team really appreciate your feedback.
We truly appreciate your recommendation and look forward to helping you again with any future upgrades or setups.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
amazing customer support team
amazing customer support team. and great offers and loyalty system.
October 20, 2025
Unprompted review
Reply from gear-up.me
Dear Fahad,
Thank you for your kind words! We’re glad to know you had a great experience with our store and website. We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Very satisfied with both products and…
Very satisfied with both products and service. Highly recommended for quality computer products
October 3, 2025
Unprompted review
Reply from gear-up.me
Dear Aliyah,
Thank you for your kind feedback. We’re glad to hear that you’re satisfied with both the products and the service you received. Your recommendation truly means a lot to us, and we look forward to assisting you again with more quality tech solutions in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Reply from gear-up.me
Dear Guccikid,
Thank you for sharing your feedback with us. We’re happy to know you had a great experience and appreciate you choosing Gear-up. We hope to serve you again soon for your future tech needs.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I’m very happy with the products and…
I’m very happy with the products and service from Gear-up. Vince was very supportive and made the whole process easy and smooth. I truly appreciate the assistance and will definitely recommend Gear-up to others. I’ll continue buying from them in the future.
October 15, 2025
Unprompted review
Reply from gear-up.me
Dear Irene,
Thank you for your wonderful feedback. I’m glad I could support you and make your experience smooth and easy. I truly appreciate your recommendation and look forward to assisting you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I Advised not to trustr Gear-up.me
This review outlines a deeply frustrating and disappointing experience with a recent purchase from Gear-up.me . I purchased a gaming PC, a high-end graphics card on August 8, 2025, and from start to finish, the process was a series of failures, from a defective product to utterly poor customer service. I am writing this to warn potential buyers and detail the issues that have left me completely dissatisfied.
Defective hardware
The core of my complaint lies with the product itself. Within 3 weeks of receiving the gaming laptop, I encountered a major, recurring hardware issue. The computer's graphics card began to show severe artifacting and would cause the system to crash during normal use and the cooling system failed, causing the CPU to overheat dramatically even when idle. This is completely unacceptable for a product of this price point, which was advertised as high-performance.
Inadequate customer support
The problems with the hardware were compounded by an abysmal customer service experience.
Communication breakdown: I initiated a support ticket on 1st week of September with a detailed description of the issue. After several days of no response, I attempted to contact the company via phone. I was met with long hold times and unhelpful agents who seemed unfamiliar with the standard warranty process.
Repetitive troubleshooting: When I finally spoke to a representative, I was asked to perform basic, scripted troubleshooting steps that I had already completed. This wasted my time and demonstrated a complete lack of understanding of the problem I was facing.
Lack of ownership: The agent refused to acknowledge that the product was defective, instead suggesting I was at fault for the problem. At no point did they take ownership of the issue or offer a sincere apology for my poor experience.
Failure to provide a resolution: After three weeks of back-and-forth communication, the company has still failed to offer a viable solution, such as a refund or a replacement. My requests for a resolution were either ignored or met with unhelpful replies that did not address the core problem.
October 12, 2025
Unprompted review
Reply from gear-up.me
Dear anonymous customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and take such concerns very seriously.
However, since this review is anonymous, we were unable to identify any related order or support ticket to properly investigate your case. After carefully checking our records, we found no orders for a gaming laptop or gaming PC on August 8, 2025, nor do we have any warranty claim or technical support record matching the issue you described.
We kindly ask you to double-check whether the product was indeed purchased from Gear-up.me. If it was, we are fully committed to resolving this matter for you. We encourage you to contact us directly via phone, email, or WhatsApp, all communications are recorded for management review to ensure accountability and service quality.
To escalate this issue quickly and on a priority basis, please ask for CS Manager Vincent, who will personally oversee your case. Once we confirm the purchase, we will provide full support to resolve any product-related problems in line with our warranty policy.
You can reach us at:
+971 4 223 1780
+971 56 33 88 642
support@gear-up.me
We hope to hear from you soon so we can clarify the situation and assist you properly.
Best regards, Vincent, Customer Service manager at Gear-up.me
I had a fantastic experience and wanted…
I had a fantastic experience and wanted to take a moment to thank Naveen and for his outstanding service. From start to finish, he was professional, knowledgeable, and incredibly helpful. He went above and beyond to ensure everything went smoothly, and I truly appreciated his attention to detail and friendly attitude.
Thank you, Naveen, for making the whole experience such a positive one. Highly recommended!
October 8, 2025
Unprompted review
Reply from gear-up.me
Dear Mahesh,
We truly appreciate your kind words and positive feedback about your experience with Naveen. It’s great to know that his professionalism and dedication made your experience with us smooth and pleasant. We’ll be sure to share your compliments with him and the rest of our team.
We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
This is an excellent online store !!!
September 22, 2025
Unprompted review
Reply from gear-up.me
Dear JBG,
Thank you very much for your 5-star review! We’re really glad to know you had an excellent experience shopping with Gear-Up.me. We’re happy to support your IT needs and look forward to serving you again in the future. Your feedback means a lot to us and keeps us motivated to provide great products and service.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me
. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-Up.me
So happy with my purchase and the…
So happy with my purchase and the service is good.
September 4, 2025
Unprompted review
Reply from gear-up.me
Dear Shiella Mae Fernandez,
Thank you for sharing your feedback and for shopping with Gear-up. We are happy to hear that you are satisfied with your purchase and our service. We are happy to accommodate your IT requirements and look forward to serving you again in the future.
Should you have any further questions or need assistance, please don’t hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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