Gear4music Reviews 3,770

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their excellent build and sound. Many consumers are also very satisfied with the prompt and efficient delivery service, noting that items arrive on time and are well-packaged. The overall service experience, from ordering to receiving products, is frequently described as excellent, with a wide selection of products available. However, some customers experienced issues with their orders, including incorrect or damaged items upon arrival, or parts missing from kits. A few people also mentioned dissatisfaction with the delivery service, citing delays or problems with tracking information, particularly for international shipments.

What people talk about most

Product

Users describe positive interactions with product. Many customers are happy with the product quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising fast and efficient delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of various... See more

Service

Consumers find service to be positive. Many reviewers praise the efficient and helpful staff, noting quick... See more

Order

People report ambiguous experiences with order. Many customers praise the easy online ordering process, swift... See more

Based on these reviews

Rated 4 out of 5 stars

It was easy to find info on your website, easy to organise payment with Klarna, and the product arrived in a reasonable amount of time. Only problem was that it was delivered to the wrong address even... See more

Rated 4 out of 5 stars

Got the Hartwood Revival Vibrato Semi Acoustic Guitar, Jade Green. A great es-335 style guitar. It needs fret work and a setup. I returned a similar item from a European competitor as it had too... See more

Rated 5 out of 5 stars

Thanks to your company, I'm making my children's little dreams come true. The first one was a violin, which I thought was a good price for someone who doesn't come from a musical family. Thanks to our... See more

Rated 5 out of 5 stars

I had an idea of what I wanted but needed to read as much detail as possible to make a decision. The gear4music website was crystal clear, lots of good information, and purchasing online was easy. O... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Discover the latest music equipment and musical instruments online. Shop for a wide range of guitars, drums, pianos, live sound & recording gear at Gear4music.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

No leads or cables for connection

No leads or cables for connection. Just empty monitors with electricity cables. Disappointing having to wait another week for the cables to come as this is ordered separately apparently.

April 21, 2026
Gear4music logo

Reply from Gear4music

Dear Stephen,

Thanks for your review.

Unfortunately, due to the variability of our customer's set ups, we do not include audio cabling with our monitors.

We apologise for any inconvenience caused.

Kind regards,
Max

Rated 4 out of 5 stars

Fast delivery

Fast delivery, ordererd them on a Sunday and received them the Thursday needed them for a performance on the Friday and Saturday, no other site could guarantee delivery the week I wanted them, good vocal sound from the microphones

April 21, 2026
Rated 1 out of 5 stars

Terrible communication between me the…

Terrible communication between me the customer and gear4music. Bought a brand new keyboard Korg nautilus over two grand spent and it’s not working properly and nobody has taken the matter seriously enough.
Update:
Got a call from Max who was so helpful and sorted me with solutions and is due a pay rise. Appreciate gear4music for hiring Max. Thanks 🙏

April 21, 2026
Gear4music logo

Reply from Gear4music

Dear Paul,

Thank you for your review.

We are very sorry to hear you are having issues with your order. A member of our team will be in touch shortly to resolve the issue.

We thank you for your patience and understanding at this time.

Kind regards,
Gear4Music

Rated 5 out of 5 stars

Good quality stickers

Good quality stickers. Clear print and vivid colors. Easy to follow for someone who is playing piano for the first time. From a 37 year old and a six year old.

April 6, 2026
Rated 5 out of 5 stars

Fantastic.

I bought a 2 guitar's a Violin & Keyboard for our family.
We all try to do something musical. I find Gear 4 music very good fast delivery fantastic fast shipping.
With very easy to use payment options.
I would & will probably buy here for more stuff as the years go on.

April 14, 2026
Rated 2 out of 5 stars

Quality wasn't as good as I had hoped

Of course I know that buying something in clearance would mean that it would come with its flaws and I was completely fine with that. However, I was hoping for better quality. Upon tuning the violin, and not overly forceful, two of the four strings snapped, the bow arrived bent and the wooden part to hold up the strings completely shattered after one use.

March 23, 2026
Gear4music logo

Reply from Gear4music

Dear Sarah,

We are sorry to hear that your order arrived damaged. A member of our team will be in contact with you shortly to discuss this in more detail.
Kind regards,
Gear4Music

Rated 5 out of 5 stars

My recent purchases off G4M have been…

My recent purchases off G4M have been brilliant, I bought a TC electronics honey pot fuzz pedal which is an outstanding pedal, real big muff vibes from it. I also bought the GA-100 ss amp head and after tweaking the settings it sounds absolutely brilliant both with pedals and without. Really good cleans and the drive channel is perfect for what I play. For the price you can’t go wrong. Not a gear snob here 😂

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

very slow shipping, poor communication

G4M uses a 'budget' shipping company, Ascendia, that have a consistently bad record. Just search it up to see the overwhelming amount of 1-star reviews.
I am now waiting 2+ weeks for a delivery from Germany to Ireland. During this time I have had successful deliveries from the US and China, both of which had to pass through customs.
Customer service claim that Ascendia have a stated 5 - 15 working days delivery schedule, which was not made clear at the point of ordering. Ascendia do not respond to support queries, or at least not withing 5 days.
I can't in good faith recommend them, and will not be shopping. here again.

April 14, 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Good afternoon,

Thank you for your review.

We are very sorry to hear that you are not happy with the service you have received, we will now contact you via email to discuss a suitable resolution for you.

Please accept our apologies for any inconvenience caused.

Kind regards,
Gear4music

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