Geberit UK Reviews 

Kind, professional and thorough.

I emailed Gerebit about a problem I was having and they contacted me back on the Monday as it was weekend. They advised I rang them and they talked me through the problem which was then fixed. Great customer service

This company has incredibly poor customer service.

Geberit only takes partial responsibility for their product wdith the end result being frustrating conversations with the "customer service" people and practically having to beg to have one of their engineers come to see their faulty toilets.

We have a Geberit Aquaclean washlet so it has electrical parts for the wash and dry function. The electrical parts are attached to the main body of the product which is a toilet. One would have thought that the company serviced the entire very expensive unit, but this is not the case.

I called Geberit today because we noticed water leaking under the toilet. There has also been a few instances in the past week when sitting where the fan comes on or using the toilet's wash function trips the electricity in the house.

I told the "customer service" agent that my partner noticed water leaking and that some of it was white. He immediately pounced on the description of the water not being clear to advise me it was probably a plumbing problem and that I needed to call a plumber. He said that if their engineer came out and assessed the problem as being non-electric and an issue with plumbing that I would incur a charge for callout at £140+VAT plus parts because their engineers were not plumbers.

So a company that sells toilets with a wash function will only fix parts of said toilet and that I, who am not a plumber, have the added pressure of trying to figure out for myself which part of the toilet is broken because if their engineers who are not plumbers come out to assess the problem find out it's a plumbing problem, will charge me and then I will have to call a plumber and pay for that too?

How utterly ludicrous.

Why would they not service the entire toilet? Geberit is selling a product that at the end of the day is a toilet with enhancements. They should take responsibility for servicing the product that they are selling. My toilet is under warranty so the entire toilet should be covered.

I was helped by someone who was patient and clear in giving instructions.

Helpful man, when I eventually made contact Finding someone to answer the phone was time consuming.

Not sure why I've been asked to rate an automated response saying that they will get back to me within two working days......

I have already tv

Response was quick and answered my questions. products are great

I had my Aqua Clean installed just over 2 years, the knowledge of the staff and understanding my needs made sure I had the correct product. I recently had to call out an engineers for a small problem. The engineer was very respectful to me and my property. He found the problem and fixed it within minutes then checked to make sure that the aqua clean was fully working and explained to me what he had done. The Geberit engineer, fully cleaned where he had been. I fully would recommend this company as the service I have received has helped change my disabled life.

Thoughtful, considerate & helpful customer service. Overall, excellent service.

Response to my enquiry

Technical team was very informative

Staff in the company very well trained regarding the technical issues related to the equipment , they are patient,polite and professional in their work they guided customers step by step to solve the problem ..
I will never hesitate to contact the company regarding any issues ie sale , service etc .
I am happy with the service they provide .

Very good help and advice given. Pleasant and timely communications.

Superb service
Clear, simple instructions.
Clarifications and repeats as required
Contact details emailed sent , incase of follow ups

The engineer was exceptionally good.
He arrived on time, he was very knowledgeable, he didn’t mind my watching and asking questions
About the Geberit toilet.
He explained why male users should be encouraged to sit down, not stand when using the toilet.
He was thorough in the inspection and replacement of the hose which had caused the leak.
He had just returned from a week at the head office in Switzerland where he had seen the manufacture of the Geberit systems. He said the company was very good to work for.
It was a clean, tidy job and I very much appreciated have such a the service.
Thank you, sorry it cannot remember the exact date.

The company were very helpful and the information given, verbally and written, was really useful

Customer service very good got toilet fixed quickly