Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
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Review summary
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We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
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Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
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Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
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Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing customer service and products
Amazing customer service and products! I love!
March 4, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words! We're happy to hear that you love our customer service and products. It’s wonderful to know that our team's efforts are making a positive impact on your experience with Gelato. We look forward to continuing to support your business and creativity!
Kind Regards,
Kamil
Gelato Support Team
I had very high hopes for this company…
UPDATED REVIEW:
Gelato resent the items free of charge. Unfortunately, it wasn’t up to standard, yet again… Greasy packing tube. The A2 sized print still had bends on the side. It seems like an issue with the handling during packing. Also, the A4 print had banding/ streaks which was not evident in the first copy. It was also not trimmed correctly.
They told me they would provide the fulfilment team with the feedback but it sounds like nothing has changed.
I would not recommend Gelato for printing artworks.
5 March review:
I had very high hopes for this company but unfortunately the quality disappointed. I was looking for a POD to sell my fine art prints. I made sample orders of various sizes/ paper type.
First order - I opened up the tube and it was all greasy inside. The tissue paper was also slightly greasy. The artwork came bent on the side (on fine art paper).
Second order - the artwork was pixely/ grainy (on A4) even though I am very sure I had all the right resolutions, dpi etc... this was on the archival paper.
I contacted customer service via their "Report a Problem" section. I was able to get refunded pretty quickly. That was the only great thing about the company at this point. But I don't want a refund. I want a service that will actually follow through with what it is supposed to provide. I would not be satisifed with integrating Gelato with my store unless I didn't care about quality and wanted my reputation tarnished before it even began.
March 5, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Lily,
We’re very sorry to hear that your sample orders didn’t meet your expectations, especially when you were evaluating Gelato for selling your fine art prints. We understand how important consistent print and packaging quality is when building a brand, and we regret that your experience fell short. While we’re glad our team could assist you quickly at the time, we completely understand that you’re looking for reliable results rather than refunds. We’ve reached out to you directly via email to assist you further.
Kind regards,
Michal
Gelato Support Team
Ok once I actually spoke with a HUMAN
Once I actually chatted with a HUMAN, not an AI or bot, I was able to communicate efficiently and effectively. And we resolved the problem together.
I was unable to report via the report problem page because the page failed to upload my images despite all troubleshooting with customer service. So, being able to chat with a human was crucial. I have asked that the web team be notified about the uploading issue as well.
Gelato is based on human-made production. There will always be inconsistencies and quality issues. That's ok but your customer service needs to reflect that.
Please never forget that it is critical that you keep humans on your team AND that they are accessible to your clients/customers for customer service!
March 3, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Margaret,
Thank you for sharing your thoughtful feedback and acknowledging the importance of human interaction in our customer support. We’re glad to hear that once you connected with a team member, the issue was resolved efficiently. We also appreciate you pointing out the issue with the image upload page. I can assure you that your comments have been reported to our web team to improve the experience. We are committed to supporting you and all our customers in the best possible way! Thank you for choosing Gelato!
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello David,
Thank you so much for your kind words! We’re happy to hear that you find everything easy when working with us. It’s wonderful to know our platform helps make your experience smooth and straightforward. We truly appreciate your support and look forward to continuing to help your business grow.
Kind Regards,
Kamil
Gelato Support Team
Absolutely fantastic
Absolutely fantastic, easy to use and incredibly versatile
February 28, 2025
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your positive feedback! We’re happy to hear that you find Gelato absolutely fantastic, easy to use, and incredibly versatile. It’s wonderful to know our platform helps make your creative process smooth and efficient. We truly appreciate your support and look forward to continuing to help your business thrive.
Kind Regards,
Kamil
Gelato Support Team
Everything was great and easy
Everything was great and easy. Ordered sample and they were much, much better than I thought, very close to a basic ART print. Super happ.
February 10, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful review! We're glad to hear that you found the experience easy and that your samples exceeded expectations, coming close to fine art prints. It's fantastic to know you're super happy with the result. We love helping bring such top-quality creations to life!
Kind Regards,
Kamil
Gelato Support Team
Fantastic platform
Fantastic platform, clear instructions, easy to design, very helpful staff. Products of highest quality!
February 25, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your amazing review! We're glad to hear you found our platform easy to use, with clear instructions and helpful staff, and that you’re happy with the quality of the products. Your satisfaction means a lot to us, and we’re excited to continue supporting your creative journey with Gelato.
Kind Regards,
Kamil
Gelato Support Team
Easy To Understand!
February 25, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive review! We’re happy to hear that you found our platform easy to understand. It’s great to know the experience has been smooth for you. Your feedback motivates us to continue making our tools intuitive and user-friendly.
Kind Regards,
Kamil
Gelato Support Team
We have been using Gelato as our print…
We have been using Gelato as our print on demand supplier for framed prints for several months now. Our customers constantly praise the excellent quality of the prints and print frames supplied by Gelato.
We use Gelato in preference to their POD suppliers because of their excellent customer service and very fast support on the odd occasion when issues arise.
We have found Gelato to be an excellent POD partner.
February 25, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello John,
We’re happy to hear that Gelato has become your preferred print-on-demand partner and that your customers are delighted with the quality of our framed prints. Your appreciation for our customer service and fast support truly means a lot to us. We look forward to continuing to support your business and helping you delight your customers.
Kind Regards,
Kamil
Gelato Support Team
I had trouble connecting Gelato to my…
I had trouble connecting Gelato to my WordPress site, and I was able to work with a human to troubleshoot the issue. Policarpio was patient and walked me through the process. He was very helpful.
February 25, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Lauren,
We’re happy to hear that Policarpio was able to assist you in resolving the WordPress connection issue and that you appreciated his patience and helpful support. Your feedback means a lot to us, and we’re glad you had a positive experience working with our team.
Kind Regards,
Kamil
Gelato Support Team
Delivery issue resolved with the help of Gelato Support
When I had a customer issue arise, dealing with a damaged package, I was able to reach out to gelato support and provide them with some photos and context from the situation. Within one - two hours I received confirmation that my product would be re-printed and re-shipped to the customer. Giles helped me out with this situation and made things so easy for me. Bolstering my confidence in Gelato as the correct print on demand partner. They were swift in their approach and ensured me that any issues I may experience going forward I can count on them to both help and walk me through any situation. As a small business owner and new to this platform I was I initially worried about letting down a customer. But Giles put those concerns to rest quickly and easily. Very much appreciated this experience from my end.
Nick
February 24, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Nick,
Thank you for taking the time to share such a detailed review. We’re glad to hear that when the issue with the damaged package arose, our team was able to support you quickly and arrange the reprint and reshipment without delay.
It’s especially great to know that Giles was able to guide you through the situation and provide reassurance at a moment that felt critical for your business. Supporting business owners, particularly when challenges come up, is something we take seriously, so your feedback truly means a lot.
We appreciate your trust in Gelato as your print-on-demand partner and look forward to continuing to support you as your business grows.
Kind regards,
Kamil
Gelato Support Team
Fast and clear reply with Gelato
Fast and clear reply with Gelato ! first the AI helped me to understand the total Image and after that I needed a real human to talk with. Happy with the support :)
February 23, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your positive experience! We're glad to hear that both our AI assistance and human support helped you get the clarity you needed. It’s great to know our team was able to provide fast and clear replies that made your experience with Gelato a happy one. We truly appreciate your kind words and look forward to supporting you again.
Kind Regards,
Kamil
Gelato Support Team
Its a good platform to work with and…
Its a good platform to work with and advise everyone to try it cant go wrong with this one
February 23, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Jeff,
Thank you so much for your positive feedback! We're pleased to hear that you find our platform great to work with and that you’d recommend it to others. Your support means a lot to us, and we’re excited to keep helping you bring your creative ideas to life!
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive feedback! We’re really glad to hear you had a great experience with Gelato and appreciate you taking the time to share it. Your support motivates us to keep delivering high-quality service for your printing needs.
Kind Regards,
Kamil
Gelato Support Team
I had a situation involving damaged…
I had a situation involving damaged orders and needed assistance with both refunds and replacements. Divine from the Gelato support team was incredibly helpful, professional, and thorough throughout the entire process.
Really appreciate the excellent assistance — thank you!
February 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Yağmur,
We’re so happy to hear that Divine provided you with helpful, professional, and thorough assistance with your damaged orders and refund process. It’s wonderful to know the support you received made a positive difference. Thank you so much for taking the time to share your experience and for your kind words. We truly appreciate it!
Kind Regards,
Kamil
Gelato Support Team
My customer's print was damaged upon…
My customer's print was damaged upon arrival, after I reporting the problem about that order, gelato placed a free order immediately. Thank you so much for your help Gelato!
February 22, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Miray,
Thank you for sharing your positive experience! We're glad to hear that our team promptly resolved the issue with your customer’s damaged print. We truly appreciate your understanding and kind words. We are always there for you and happy to offer our support at any time! Looking forward to seeing you grow with Gelato!
Kind Regards,
Kamil
Gelato Support Team
Gelato is my absolute Go-To when I want…
Gelato is my absolute Go-To when I want customized gifts for my business or my personal use. Their products are great, they work fast and their prices are very competitive. Love them. I absolutely recommend them to all my artists friends for their business.
February 19, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We're happy to be your go-to for both personal and business gifts, and it’s great to hear that you appreciate our product quality, speed, and competitive pricing. We truly value your trust and your recommendation to your artist friends. It means a lot to us. We look forward to continuing to be part of your creative journey!
Kind Regards,
Kamil
Gelato Support Team
Gelato has been an excellent company to…
Gelato has been an excellent company to help get my art to its next level with their printing services. Customer support has been seamless as well. Very happy to have a shop linked through Gelato
February 20, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Derek,
Thank you so much for sharing your positive experience! We're glad to hear that Gelato has helped elevate your art and that our printing services and customer support have been seamless for you. It’s wonderful to know you’re happy with your shop’s connection through Gelato. We look forward to continuing to support your creative journey!
Kind Regards,
Kamil
Gelato Support Team
Best ever quality and service
February 7, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your kind words! We’re glad to hear that you found both our quality and service to be the best ever. Your satisfaction motivates us to keep delivering top-notch support and sustainable printing solutions for merchants like you.
Kind Regards,
Michal
Gelato Support Team
Gelato support team is out of this…
Gelato support team is out of this world. I am very happy and stisfyed.
February 18, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful review! We're glad to hear that you found our support team to be outstanding and that you’re very happy with your experience. Your satisfaction means a lot to us, and we’ll continue working hard to provide excellent service every time you need us.
Kind Regards,
Kamil
Gelato Support Team
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