I purchased 2 blue topaz rings this morning and to my surprise I found the exact trillion cut ring on ebay, brand new for $110 cheaper.. I should of done my research first!
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Have purchased things through Gem Shopping for several years. Have generally been pleased. Recently had to return something and instead of contacting customer service, my call first went to a sales... See more
I have been enjoying collecting many special pieces for about 3 years now. I’ll be honest, I am also a customer of ShopLC regularly & JTV too! I stumbled upon Gem Shopping one day after purchasin... See more
Customer Service Personnel very courteous knowledgeable and helpful. Love watching Chomia and Dan. One thing though, last weekend phones jammed, I wanted to purchase online while Chomia and Dan were... See more
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Company details
Written by the company
You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Contact info
Duluth Highway 3259, 30096, Duluth, United States
- 888) 791-7787
- gemshopping.com
3.9
Great
261 reviews
Hasn’t replied to negative reviews
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This was my 1st purchase with Gem…
This was my 1st purchase with Gem Shopping but it won't be the last! My step daughter likes my new pendant so much she asked if you have more! How exciting!
May 10, 2023
Reply from Gem Shopping Network
Hello, Brandi!
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us and that you are satisfied with your purchase. We pride ourselves on providing high-quality products and excellent customer service, and we're so happy that we could exceed your expectations.
It's wonderful to hear that your step daughter likes your new pendant so much.. We have a wide selection of beautiful jewelry, so we're sure you'll find something that will make you both happy on your next purchase with us. Thanks again for choosing Gem Shopping and we look forward to serving you in the future!
Reply from Gem Shopping Network
Hello Elizabeth!
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Excellent buying experience
Excellent buying experience. Sunny is awesome. Enjoy the estate pieces too. Chat can be a problem maybe because of the time difference. I lost out on a few. Its great when each item is shown and an explanation given. Can't wait to see the native American.
🤓
May 6, 2023
Reply from Gem Shopping Network
Hello Deborah,
Thank you for taking the time to leave us such a glowing review. We're glad to hear that you had an excellent buying experience with us, and that Sunny was able to provide you with exceptional customer service. We're also happy to hear that you're enjoying our estate pieces.
We're sorry to hear that you experienced some difficulties with our chat feature. It's possible that the time difference may have played a role in this, but we'll certainly take your feedback into consideration as we look for ways to improve our customer experience.
We're pleased that you appreciated the detailed explanations we provided for each item, and we're excited for you to see our native American piece. Thank you for your support, and we look forward to serving you again in the future.
Customer service was great
Customer service was great. I was able to place my order with a live rep the items I found online. The Ciari Morganite (first purchase) earrings and pendant are beautiful. Janine G
May 6, 2023
Absolutely wonderful!
I recently purchased the 18K, YG, magnetic necklace, that comes from Japan, what an absolutely beautiful piece! It's so versatile! It sparkles like nothing else! I hope there'll be more opportunities to purchase these again! Worth every penny!
May 13, 2023
Unprompted review
Total fraud
Bought a beautiful yellow diamond ring over a month ago . When negotiating the price with the show manager he told me that the ring was worth 49. It would also come with an appraisal. When I received the ring and appraisal it was only appraised for 23,500. I was shocked. Contacted the show that same day. I spoke with a gentleman who was able to pull up our chat online and he too was shocked I was told this. He told me to contact Customer Support on Monday morning, which I did. I’ve called every week and was finally in touch with a manager. She told me she would look into it and get back with me the same day. It’s been almost two weeks and.. crickets. No one has ever called me back. At this point I don’t know what to do. Could someone please contact me.
Erin L
Fort Myers, Fl 33967
April 1, 2023
Unprompted review
Reply from Gem Shopping Network
Hi Erin,
Thanks for your feedback and providing information concerning your order.
We tried to reach you by phone on 04/26 and we left a voicemail requesting you contact Customer Service at your earliest convenience.
We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority, and we're sorry that's not what you experienced.
We will continue to reach out to you by phone to resolve this issue.
If you prefer, please call Customer Service @1-888-391-9048 and we'll work to help make this right!
I paid for overnight shipping to…
I paid for overnight shipping to receive by a certain date. The order hasn’t been processed as I write this, missing my requested date. If the order had been processed when I made the purchase, it would have arrived as requested. I work during the day and do not always have the ability to check or call customer service during the 8 hours they are open. I tried the chat function and was simply told “contact customer service”. I am also waiting for the funds from a previous cancelled order to be released. Why does it take 7-10 business days to release funds that are not being used?
May 3, 2023
Reply from Gem Shopping Network
Thanks for your feedback.
We've worked for 25 years to create a business that priortizes our customers happiness. We're sorry your experience didn't seem straightforward.
We attempted to reach you by phone and left a voicemail, in hopes we hear from you soon to discuss this issue.
Please feel free to reach us by phone @1-888-391-9041 or by email @customerservice@gemshopping.com. We will attempt again to reach you to resolve this issue.
DONT buy from this company
DONT buy from this company. They have a terrible return policy. The diamond necklace I ordered was no where what they showed on the TV. It was blown up on the tv screen and when you get it the item is so tiny it looks like a child’s necklace Returned the item the second day It’s been over 2 weeks and still no refund. They like to charge your card right away but no refund
April 10, 2023
Unprompted review
Reply from Gem Shopping Network
Thanks for your feedback Greg.
We apologize if our return policy wasn't clear. Everything we sell on our platform is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep with a 30-day return policy.
Unfortunately, I'm unable to retrieve your account by name from the information provided on this review. I would love to give you the status of your refund by phone or email. Please give us a call at @1-888-391-9048, Monday-Friday 9am-5pm Et. We will be available to answer any questions you may have. Thanks again.
A Gem Education
I love that the hosts are likeable and so educated about the gems they are selling. I feel like I've learned a lot about jewelry and gems - I find it so interesting.
April 18, 2023
Reply from Gem Shopping Network
Hello Dominick,
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you enjoy watching our hosts and learning about our gems and jewelry. We pride ourselves on the knowledge and expertise of our team, and we're happy to hear that it shines through in our content.
Thank you for being a part of our community!
Superb packaging and gem
The delivery was easy and packaging is superb. Extra attention to safety of gems in packaging and accompanying documents impressive. Jewelry is stunning.
April 17, 2023
Reply from Gem Shopping Network
Hello,
Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that your delivery was easy and that our packaging exceeded your expectations. We're glad to hear that you were impressed by the attention to detail that we put in to ensure that they arrived safely. We're delighted that you find our jewelry stunning and hope that you will continue to enjoy it for years to come. Thank you again for choosing our company and for sharing your positive experience with others.
Still no delivery
Still no delivery. Seems there was a problem sizing one item in the order and no one contacted me. When I was contacted I was told the necklace would be sent out immediately and overnight. No necklace or email saying it shipped.
March 22, 2023
Reply from Gem Shopping Network
Thanks for your feedback Patricia.
We apologize that the order didn't meet your standards. Our dedicated team of gemologist and partners work hard to provide us with unique selection of fine jewelry and exquisite gemstones. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box.
Your order has shipped and scheduled to arrive today. Please let us know if you need further assistance or have any additional questions by reaching Customer Service at 1-888-391-9048.
We value you as a customer and thank you for shopping with us.
Customer Service I recently had a dispute with Gem…
I recently had a dispute with Gem Shopping Network. It's not necessary to go through the whole experience, but suffice it to say, their accounting department dug its heels in and refused to admit they were being completely unreasonable. I'd made up my mind NEVER to shop with the company again, but one of the Customer Service managers, LaTrish Woods, was so professional, so understanding, so accommodating, so thorough in her efforts to make me happy that she alone changed my mind about the company--she was able to work something out that was very reasonable. This whole matter concerned a rather small amount of money, but she was determined to find a solution. If you ever have an issue with this company, I hope you can connect with her -- GSN is lucky to have someone like her representing them.
March 1, 2023
Unprompted review
Reply from Gem Shopping Network
Dear valued customer,
Thank you for taking the time to share your positive experience with our customer service manager, LaTrish Woods. We're sorry to hear that you had a dispute with our accounting department, but we're delighted that LaTrish was able to turn your negative experience into a positive one.
We pride ourselves on providing excellent customer service, and it's always heartening to receive feedback like yours. We'll make sure that LaTrish receives the recognition she deserves for her professionalism, understanding, and diligence.
Thank you for choosing Gem Shopping Network, and we hope to have the opportunity to serve you again in the future.
Best regards,
The Gem Shopping Network Team
DELAYED shipping ??
ordered on a sunday today is Tuesday and you still have not shipped, WHY ????
April 1, 2023
Reply from Gem Shopping Network
Hello Richard,
Thanks for taking the time to provide feedback. Everything we sell on our platforms is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep. Due to this process, orders generally take 7-10 days to be shipped.
We apologize for any inconvenience this may have caused. We are excited to advise your package shipped on 04/04/23 and scheduled to arrive soon. Please check your email for your tracking information or call Customer Service @1-888-391-9048 for assistance.
Thanks again and Have a great day.
Reply from Gem Shopping Network
Hello Jay!
Thank you for the 5-star review! We're thrilled to hear that our staff was able to assist you and provide you with the knowledge you needed. We take pride in ensuring that our staff is knowledgeable and helpful to provide the best experience to our customers. We look forward to assisting you in the future!
Was very much intimidated by person in…
Was very much intimidated by person in customer service. Made me feel so bad, the next day i received a diamond ring i ordered and did not like and kept it anyway because i did not want to call! Usually everyone is very nice and helpful.
March 2, 2023
Reply from Gem Shopping Network
Hello Kathleen,
We like to consider our customers part of the Gem Shopping family. Our goal is to help guide jewelry buyers to the best purchases. We're sorry that wasn't your experience.
I'm glad we were able to discuss the issue and resolve your situation. We appreciate your business and value you as a customer.
Thanks again.
Great Products & Services, Shows are Excellent
My CS Sales Rep really, really went the extra mile to help me find a tanzanite trillion ring - she is awesome! She also helped me with 2 other purchases.
I enjoy many of the shows, the show hosts are great too. My purchases are securely sent & I am confident shopping at GSN!
March 20, 2023
Unprompted review
Reply from Gem Shopping Network
Hello CK.
Thank you so much for taking the time to leave us a review! We are thrilled to hear that your experience with our CS Sales Rep was exceptional and that she went above and beyond to help you find the perfect tanzanite trillion ring. We strive to provide top-notch customer service to all of our valued customers, and we're glad to know that you enjoyed our shows as well. It's fantastic to hear that you are satisfied with our secure shipping and trust us for your shopping needs.
Thanks again for choosing GSN, and we look forward to serving you in the future!
Great inventory at more than great…
Great inventory at more than great prices. Live feed is so informative & fun. Customer service topnotch. Website user friendly. Fast shipping & easy returns. Can't do much better!!
March 26, 2023
Reply from Gem Shopping Network
Hello MA,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a great experience shopping with us. Our team is dedicated to providing the best possible customer service, and we're glad to hear that this was reflected in your interactions with us. We're also happy to hear that you found our website easy to use and that our live feed was informative and fun.
We appreciate your support and look forward to serving you again in the future!
Brilliant cut Montana sapphire earrings
The brilliant cut Montana sapphire earrings I purchased are prettier in person than the photos on the website. The description of them is very accurate and the entire purchase process was very easy. They were very securely packaged and arrived in a timely manner. Overall, heat experience!
March 22, 2023
Reply from Gem Shopping Network
Hello Marjorie,
Thank you for taking the time to write this wonderful review! We're so glad to hear that you love your brilliant cut Montana sapphire earrings! Our team strives to provide accurate descriptions and easy purchase processes, so we're happy to know that you had a great buying experience. We take pride in our packaging and timely delivery, as customer satisfaction is our top priority. Thank you again for choosing our shop, it means the world to us!
Reply from Gem Shopping Network
Hi Bruce,
We're sorry your order didn't meet your expectations. For 25 years, our expert team of gemologist and partners has sourced unique, stunning gemstones and jewelry. Each piece is thoroughly inspected to ensure its authenticity and quality. Please get in touch with our team, and we'll work to resolve any issues or concerns you may have.
Great quality!!
Great quality!!! The sales person I deal with and a young lady when he is not available are a pleasure to speak with - NEVER a hard sell - only helpful information and follow-thru. Never had to return an item. The only web site I use to purchase jewelry.
MY REVIEW FOR GEM SHOPPING NETWORK
March 22, 2022
Reply from Gem Shopping Network
Thanks so much for your feedback! Our expert customer service representatives work hard to find you the pieces you adore while making our returns process as seamless as possible. Call us for assistance any time!
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