GenderGP Transgender Services Reviews 928

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that the team is caring and dedicated to helping individuals achieve their goals, often going above and beyond. The overall user experience is described as positive, with many appreciating the clear explanations and guidance provided. However, some people were dissatisfied with the service, mentioning a lack of support and poor quality assistance, with some feeling ignored. A few other people also felt that the pricing was excessive for the value received.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like James, Megan, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report positive experiences with customer service, highlighting instances where advisors like James,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and comfort of consent... See more

Price

Users express strong dissatisfaction with pricing, citing numerous hidden charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied

Rated 5 out of 5 stars

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... See more

Company replied

Rated 5 out of 5 stars

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!! He was just really kind and didnt leave the sessi... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.0

Great

TrustScore 4 out of 5

928 reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic and compassionate

Fantastic and compassionate initial consultation which was both incredibly informative and very validating for my teenage son. Our great thanks to Fedora and the team. I would add that the website was very confusing and we initially booked the wrong consultation which caused stress but I understand the website is about to be updated anyway!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Today I spoke to Janice G and she was absolutely amazing! She’s was really helpful and comforting! I’m really excited to start my journey with GenderGP!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks meg!

Meg was very easy to talk to and had a very calming vibe which made the whole experience a very pleasent one

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had a meeting with Megan today she…

I had a meeting with Megan today she was absolutely amazing. She communicated really good wasn’t a bad moment help with feeling nervous and and anxious.answered all the questions I had and listened really good

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people!

I've just had my first online appointment with GenderGP, with James Morris, and he was great!
Video calls make me very nervous but James put me at ease, explained everything in an easy to understand way, and now I'm on my way to finally get my HRT prescription (potentially by the end of the week!!!! :D Huzzah!!!!) I'm so happy and excited, thank you GenderGP

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Signing up was great!

Signing up was great!

I got a very supportive and helpful meeting with James who got me started with GenderGP.

Thank you! :)

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience.

I had a really lovely video call with Meg, She had a really positive energy and was very easy to talk to !! 30 minutes flew by and afterwards she wrote a beautiful summery of my journey so far.

June 13, 2025
Unprompted review
Rated 4 out of 5 stars

LOVE Meg, loathe AI

My experience so far has been very good the process has been very fast which of course is what I was hoping for. Pretty much everything has been handled by Meg from the consultation to every question I’ve had - could not have had a single better person she has made entirely made this experience what it’s been. She immediately made me feel sooooo comfortable and safe and you can just see how experienced and knowledgeable she is, as well as having such emotional sensitivity and depth. Having a warm friendly face to go to is exactly what we all hope for and I’m so grateful to her!

However, if I did not have Meg to go to I’m unsure of where I would actually find any information or communication I’m looking for, as everything is basically fully AI run on the website. It is not a good system setup to have customers paying £30 a month “membership fee” when they’re paying for all prescriptions, prescriber referrals, consultations separately. The £30 a month doesn’t keep you getting looked after as you would assume and as it should, you have to pay to ask a question through a consultation as you can’t write to an email or phone a number. This has nothing to do with the people keeping it all going, such as lovely Meg, but the people at the top should realise that you can’t endlessly cut staff and maintain efficiency or ethics, and it will ultimately result in a loss of money anyway when customers choose to go somewhere that’s not 90% AI.
I hope this doesn’t become any more of a problem as I’ve seen in some other reviews! Alllllll love to Meg she is a star xxx

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, respectful and caring.

I was nervous about approaching GenderGP and explaining my circumstances to someone for the first time. Meg was extremely professional yet put me at ease, at no time putting me under pressure. Everything was explained to me in very simple terms and the process of evaluation and providing me with the right service, very straightforward.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service!

Rachel Mae was very thorough and answered all of my questions clearly and kindly. She was very knowledgable and was able to tell me, in great detail, what my journey will look like from here. She put me at ease straight away and I'm really impressed with the service provided by both Rachel and GenderGP - thank you so much!

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Compassionate understanding from James Morris

We had my son’s IGS with James Morris today, and it was great to see how he understood his anxiety and put him at ease. Kind, considerate session with lots of helpful information and the hope of positive support going forward. Thank you James!

June 5, 2025
Unprompted review

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