GenderGP Transgender Services Reviews 928

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that the team is caring and dedicated to helping individuals achieve their goals, often going above and beyond. The overall user experience is described as positive, with many appreciating the clear explanations and guidance provided. However, some people were dissatisfied with the service, mentioning a lack of support and poor quality assistance, with some feeling ignored. A few other people also felt that the pricing was excessive for the value received.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like James, Megan, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report positive experiences with customer service, highlighting instances where advisors like James,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and comfort of consent... See more

Price

Users express strong dissatisfaction with pricing, citing numerous hidden charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied

Rated 5 out of 5 stars

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... See more

Company replied

Rated 5 out of 5 stars

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!! He was just really kind and didnt leave the sessi... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.0

Great

TrustScore 4 out of 5

928 reviews

5-star
4-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Extremely helpful

A great experience! I was a little anxious going in but Dr. Charles was informative, compassionate, very good at guiding me through the nuances of the options available to me.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

A really positive experience

I recently had a really positive experience with GenderGP and wanted to share it.
From start to finish, everything was clear, thorough, and handled with real care.
After filling in the initial paperwork (there’s a lot and it’s very thorough in a good way) I had an interview with Meg, and she was absolutely brilliant.

Meg made me feel completely at ease and truly seen throughout our conversation. She took the time to explain everything clearly, and followed up with a detailed email covering all the points we discussed, which was so helpful with there being a lot to take in.

I had my wife with me during the call, and Meg made sure to include her in the conversation too, which really helped us both feel supported and comfortable. It genuinely felt like we were in safe hands the entire time.
I’m really grateful for the kindness and professionalism shown, thank you, Meg, and thank you, GenderGP!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Gender GP (James Morris)

Where to start, 25 (almost 26) been battling with my gender identity my entire life, finally in a place where I’m ready and prepared to transistion and gender GP, specifically James Morris, has affirmed affirmed affirmed, made every second of my truth feel heard and seen. No red tape just honest and caring understanding..
spending a life around people who tell you what you are isn’t possible or real or just a phase to finally have someone not deny but help and direct to a safe understanding of one’s self, James ensured I was aware of everything the good the bad, the danger the freedom, for the first time in my life I finally feel seen and excited for my future as a trans women. And Gender GP truly care.
And that’s something you just don’t find these days. So any information any help, any affirming care. James and the teams as Gender Gp will ensure your saftey and ur affirming care is taken care of with no judgement just affirming love!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Megan

This is down to an individual, not a company. Megan posed her questions in a way that put me at ease quickly, she listened and asked for information in a nonjudgmental way. Her report showed a depth of understanding I have not experienced before.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Queer dance!

James was very friendly and to the point, made everything clear and was interested.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely outstanding care

i recently joined gendergp, and had my information gathering session with megan cartwright and she more than helpful with my treatment, very welcoming and was quick to understand my questions and concerns about the medication .

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

a very comfortable environment

very warm and welcoming, i felt comfortable talking about my experiences and was very informative leaving me the ability to email after if i have anymore questions, couldn’t have asked for a better experience.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Kind and helpful! Thank you :)

I recently joined Gender GP after a long struggle with my gender identity and they have been nothing but helpful and supportive so far. I had a meeting with Megan Cartwright who helped talk me through possible treatment and talked to me about my journey. She was kind, compassionate and supportive and made me feel at ease and like I had made the correct decision to use Gender GP. This meeting also helped to ensure that I was able to consent to my own treatment which I thought was a really important feature. I highly recommend this service to anyone struggling with their gender identity.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Horrific

Every part of my GenderGP experience has been awful. I am switching to Anne Health so that I can receive good care and talk to genuine humans rather than having my bloods analysed by Ai and talking to money making ******** who don’t give a **** about us. GenderGP should be shut down and I am considering writing to You and Yours to enable this.

July 4, 2025
Rated 4 out of 5 stars

A very good start

It felt good to talk to someone who understands what you need and to get quick professional help and consultation. I hope that this will also work out forward.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

She's was great

She was extremely helpful and very patient as well as having a very comforting presence while explaining everything and asking my questions

June 30, 2025
Unprompted review

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