General Accident Reviews 4,729

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the user experience, particularly praising the straightforward process for obtaining quotes and purchasing car insurance online. Many people found the website easy to navigate, making the entire process quick and simple. The pricing is consistently noted as competitive, with many consumers appreciating the excellent value for money and significant savings compared to other providers. However, some customers also noted occasional difficulties with the online process, such as issues with passcodes or discrepancies between initial quotes and final prices. A few people mentioned that the basic insurance might be sparse, requiring additional costs for benefits like breakdown cover, which they found misleading.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Price

Clients share positive opinions on price, with many finding it competitive and affordable, often saving... See more

Website

Consumers generally express satisfaction with the website, finding it straightforward, easy to navigate, and... See more

Service

People report positive experiences with service. Customers found the process to obtain car insurance easy and... See more

Value for money

Customers had positive experiences with value for money. Many reviewers praise the competitive premiums, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more

Company replied

Rated 5 out of 5 stars

The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more

Company replied

Rated 5 out of 5 stars

After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

It's so easy.

Quick and easy to apply. Very competitive pricing. No fuss and no bother.

February 18, 2026
General Accident logo

Reply from General Accident

Hi Penny,

Thank you for sharing your kind feedback, welcome to General Accident!

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Came up fair price, easy process

Came up with a good price and easy to arrange online.

February 18, 2026
General Accident logo

Reply from General Accident

Thanks so much for the amazing feedback — we're thrilled you're happy! ⭐⭐⭐⭐⭐

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

excellent so far

excellent so far. website is good and easy to use.

February 18, 2026
General Accident logo

Reply from General Accident

Thank you for your kind review! ✨ We’re so glad your experience was a positive one. Let us know if you need anything else! 😊📩

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

easy and clear

February 17, 2026
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Reply from General Accident

Your review made us smile — thank you for sharing your positive experience! 🌟

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 1 out of 5 stars

The company is a pure scam..

The company is a pure scam just takes your money, there is no response from the costumer service team they gave me a number to contact on as i wanted to cancel my policy for over a month now and i just dont get any response from them i even tried doing it via live chat or the portal but it doesnt work. Absolute garbage just robbing my money. I will be taking a legal action against them as advised by my solicitor.
Zahid Iqbal
DOB: 19/12/1973
Policy number: 806665203

February 16, 2026
Unprompted review
General Accident logo

Reply from General Accident

Hi Muhammad, thanks for taking the time to reach out with this. We can see this hasn't been an easy experience.
So we can ensure your policy has been cancelled, and that there's nothing else to worry about, please get in touch using the details below 🤝

You can find us on Facebook @AvivaUK. Just provide the reference: 144195

Customer service 👉 help.generalaccident.com/contact-form

General Accident Social Team

Rated 5 out of 5 stars

simple

simple, quick and easy.

February 17, 2026
General Accident logo

Reply from General Accident

Hi Stephen,
Thanks so much! 😄🙌 Simple, quick and easy is exactly what we aim for — really glad it hit the mark for you!

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team

Rated 5 out of 5 stars
General Accident logo

Reply from General Accident

Hi Lynda,
Love this! 😄🙌 Easy, efficient and competitive is exactly what we aim for — thanks so much for sharing! 💛✨

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team

Rated 4 out of 5 stars
General Accident logo

Reply from General Accident

Hi Ifzal,
Woohoo! ⚡😄 Quick and easy is what we’re all about! Thanks for sharing your experience, we’re thrilled it was smooth sailing for you. 🚀✨

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team

Rated 5 out of 5 stars

Very good service

Very good service - all info very clear and easy to deal with -- good value for money

February 16, 2026
General Accident logo

Reply from General Accident

Thanks so much for the glowing 5‑star rating! ⭐️✨ We're glad you're happy.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Happy Customer

Easy to fill in and get a quote.
I have been with this company a few years now and really happy with the service provided.
Reasonably priced and clear information.

February 15, 2026
General Accident logo

Reply from General Accident

Thank you for the amazing support! 🌟✨ We appreciate you taking the time to leave a review.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Very pleased with my car insurance…

Very pleased with my car insurance policy easysite to follow thank you

February 15, 2026
General Accident logo

Reply from General Accident

We’re so grateful for your review! ⭐️✨ Thank you for choosing us and taking the time to share your thoughts.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Car Insurance

Easy to use.

February 15, 2026
General Accident logo

Reply from General Accident

So happy to hear this — thank you for the brilliant rating! ⭐️😊

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Easy and user-friendly experience…

Easy and user-friendly experience navigating the application process.

February 15, 2026
General Accident logo

Reply from General Accident

We appreciate you sharing such a positive review — thank you for the 5 stars! ⭐️✨

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Best price

Best price, easy site to go through.
Hopefully I won't need to claim but let's hope it's easy if I do.

February 15, 2026
General Accident logo

Reply from General Accident

Thanks so much for the wonderful feedback! ⭐️💙
We’re grateful you took the time to share your experience, and we’d be delighted to help again anytime. 😊✨

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars
General Accident logo

Reply from General Accident

We really appreciate your kind words and 5‑star review. ⭐️
It’s great to know our team delivered the service you expected. If you need anything, we’re here to help 🙌

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 4 out of 5 stars

Easy to you and understand and at at…

Easy to use site and understand and offered a much better price for motor insurance than many others.

February 15, 2026
General Accident logo

Reply from General Accident

What a lovely review — thank you! 🌟 We’re glad we could give you an experience you’re pleased with. If any questions come up in the future, just let us know. 😊

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Quick and easy process taking out car…

Quick and easy process taking out car insurance

February 15, 2026
General Accident logo

Reply from General Accident

Thanks so much for the fantastic review! 🌟 Hearing that you’re happy with our service absolutely makes our day.
If you ever need support again, we’re right here for you. 🤝

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Very straight forward experience

Very straight forward experience, to get a quote and get insured (and at a reasonable price)

February 14, 2026
General Accident logo

Reply from General Accident

Five stars?! You’re amazing! 🎉 Thanks for the fantastic review.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Great price and easy setup

Great price and easy setup - best price with 5* defacto

February 13, 2026
General Accident logo

Reply from General Accident

Appreciate your patience and your kind words 🙌 Happy we could make this a breeze!

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Excellent on Line rate

February 12, 2026
General Accident logo

Reply from General Accident

We love to hear this, thanks for the awesome five stars! ⭐ ⭐ ⭐ ⭐ ⭐

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

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