General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(646)

646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super convenient medical care

Super convenient medical care! I’d been wanting to try a Rx acne cream and did not want to wait for dermatology visit, and it was convenient to upload info and a couple pics and have the Rx sent to my pharmacy. I love the asynchronous communication option.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Even though I was an established…

Even though I was an established patient at my PCPs office and was in need of a current prescription refill, they would not call me in the prescription without being seen first.
I needed an inhaler so I can breathe.
They were not able to see me until Tuesday...5 days away....even though I was having shortness of breathe.
Unbelievable!
General Medicine was able to help me and I had my prescription by the end of that same day I contacted them.

May 20, 2026
Rated 5 out of 5 stars

Convenience and professional.

Absolutely the most convenient and quickest medical treatment. I did not have time to
Physically go to urgent care so I took a chance on this service and I’m glad I did. The nurse was great. Provided a prescription and advised on follow up.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

The booking was user-friendly. The provider’s recommendations were the same as my current treatment and their fast response prevented me from having a lapse in therapy.

June 8, 2026
Rated 5 out of 5 stars

I have had an excellent experience with…

I have had an excellent experience with this General Medicine. They are thorough, timely, and take the time to answer all of my questions, including any follow-up concerns. The level of professionalism and knowledge they demonstrate is outstanding.

I have honestly received better care and communication than I have from many of my regular providers. I never feel rushed, and I appreciate how attentive and responsive they are. Their follow-up and commitment to patient care have been exceptional. I highly recommend their services to anyone looking for knowledgeable, professional, and convenient healthcare.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

A Truly Exceptional Medical Team — My Healthcare Project Managers

General Medicine helped me at one of the most terrifying moments of my life — during a truly life threatening diagnosis. They showed up for me when I needed it most, and ever since then, they’ve become the steady, reliable center of my entire healthcare journey. I’ve used them many times now, and I honestly think of them as my healthcare project managers.

What makes them extraordinary is how seamlessly they operate behind the scenes. No matter which doctor I’m scheduled with, they always know my full history not just the big things, but the details that matter. I never have to repeat myself or start from scratch. We begin each appointment already aligned, already prepared, already moving forward. That alone saves so much time and stress, and it gives us space to focus on what I’m actually there for.

And when I say project managers, I mean it. From a single visit, they handle everything

• prescriptions
• labs
• imaging
• referrals
• follow‑up
• reminders
• care coordination

It all happens quickly, accurately, and without me having to chase anything down. Their follow through is unmatched. The care plan they send after every interaction is thorough and clear, so I always know exactly what’s happening next. There are no loose ends, no lingering questions. And if something does come up, I can text them and someone actually responds!

Did I mention same‑day or next‑day appointments? Their medical model is truly unparalleled. And yes, they take insurance.

I’ve recommended them to so many people because this kind of care is rare. It’s valuable. It’s what healthcare should feel like — coordinated, compassionate, efficient, and human.

General Medicine has earned my trust in every way, and I’m deeply grateful for the role they play in my life.

June 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look