General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very responsive and good communication

Very responsive and good communication. This is often lacking in normal medical support options. In addition, it often takes weeks to get a simple doctor appointment, so being able to get medical appointments quickly and have good communication along the way is great.

May 21, 2026
Rated 1 out of 5 stars

Email only reminder

Email only reminder. No text. So if you don't check email frequently be sure of your appointment. My calendar changed the time zone of mine, as soon as I realized I tried to contact them but couldn't. No way to do so. I logged into the meeting, tried to send a note through there. Nothing. Instead I was charged 100. With no way to try to rectify the issue. It was 30 minutes. Not like hours or totally blew it off. It was a mistake and they have zero interest in helping.

June 23, 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your experience. We understand how frustrating it can be when scheduling issues and communication challenges impact your care experience. The team is taking a deeper look at your case.

Update: We reviewed your account and confirmed that 2 text reminders were sent from our system. However, it looks like you've been in contact with customer service and your issue has been resolved. Please reach out to help@generalmedicine.co if you have further questions or concerns.

Rated 5 out of 5 stars

My experience was wonderful

My experience was wonderful and quick! I needed a refill on my prescription and the doctor was nothing but kind and caring and made me feel heard. The process was seamless!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Love the dr.

I feel like the dr. Truly care and understand...i get better health care then going to the office. They really care and go above and beyond. Im so happy I took this route... and i absolutely love my Dr.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great option for telehealth

They listen to my needs, tried different things until they found something that worked.

I ended up needing two appointments but for $100 per appt it was more than worth it.

I lost my health insurance a couple of months ago and it’s been difficult to find something affordable since.

I also loved that I wasn’t rushed off and just told to go to urgent care like some other telehealth places.

I’m so grateful that I came across their services. 10/10

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

So Thankful

I tried to get appointments with specialists, change doctors, and referrals from my local PCP due to some very serious concerns about my blood work, tests, and symptoms and it was a nightmare. I was scared because I knew something was not right but no one cared. I told my fiance I was scared and felt like I was running out of time. Out of desperation I started looking for help online and came across General Medicine. They listened, got my case reviewed by much needed specialist, coordinated labs/tests/ procedures, and helped me find local specialists. Specialists that had appointments available right away with easy to work with office staff. Everything has been streamlined and I am getting answers. I am so thankful for this company, their providers, and support care team. They have reduced my stress, supported me through the process,and the communication is amazing. Additionally you do not have to wait 3-6 months to be seen. As a patient and a registered nurse I approve and recommend General Medicine. Absolutely amazing and I am thankful for every one of their providers that touched my case and cared. You all are making a positive difference and saving lives . Thank you !

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

An absolute blessing—a provider that actually cares

I cannot say enough good things about General Medicine. I switched over after my regular doctor denied my prescription refill, leaving me in a tough spot. Not only did the doctor here handle my refill the exact same day, but the level of actual care and detail they put into my treatment plan is unmatched. They took the time to look at the whole picture—balancing my medications safely, checking in on other healing areas, and providing amazing practical advice for sleep and overall well-being. I finally feel heard and supported by a doctor. I tell everyone about this place!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased..

I’ve never had better and more thorough care. The provider I have been working with has helped me so much. The entire staff and process have been amazing. I feel very blessed to have found them.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

I’ve been using General Medicine since March 2026. They are awesome. I’ve done text appointments and virtual appointments. Drs are thorough and caring. I’ve had labs ordered, along with Rx meds. They send rxs to my pharmacy choice. The process is super easy, but yes you do have to fill out medical history your first visit. But they need to know to make informed decisions about your care. I would highly recommend.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

I needed my regular prescription…

I needed my regular prescription refilled and didn’t realize my doctor was out of town. I cibtacted General Medicine and was able to get in within the hour. I spoke with a nurse practitioner via chat who went over my medical history and then sent in my refill. She was super helpful and even had some other suggestions. I wouldn’t hesitate to use them again and would highly recommend!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Quick!

Needed a prescription over a weekend I couldn’t get in to see my primary care. I scheduled a virtual visit through my insurance and paid my normal co pay. The NP I saw was amazing, very helpful and informative. At the end of the visit, she finished my care plan within the hour. Once that was done I selected my pharmacy and had my meds! The platform is very easy to use and understand.

June 5, 2026
Unprompted review

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