Exceptional customer service. All my questions about the generator were answered in a friendly and professional manner by Michaela. Free next day delivery was available but they delivered a day later... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our communications and the help and service we received from this company were excellent. The item we purchased was exactly as described and was extremely well packaged. However, the two hour deliver... See more
Really easy ordering system ,I called before hand and found the staff to be very helpful and new their stuff, Delivered on time and the equipment is amazing 🤩
Fantastic service and delivery. Everything was delivered next day. Great customer service too as my questions were answered within minutes of asking.
Company details
Written by the company
At Generator Warehouse, our goal is to provide you with the tools to make an informed choice about your home or business generator, as well as the finest and most comprehensive generator selection available on the market for all categories of generator. We’ll answer all your questions so that you’ll feel confident about the equipment we recommend. You’ll also like knowing that the price you pay will be at or below market rate. What’s more, if something goes wrong or if you are not satisfied with your generator, you won’t be left in the lurch – our team will do our best to help you.
Contact info
Hurricane Close Unit 2, LS25 6PB, Sherburn in Elmet, United Kingdom
- 01977 800371
- sales@generatorwarehouse.co.uk
- generatorwarehouse.co.uk
4.7
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good stock
Good stock, fast delivery and great communication from Generator Warehouse. Would use them again.
June 10, 2025
Good to deal with.
Clear descriptions and specs of models available along with items related that may be useful e.g. fuel additive and oil etc. Good communication about delivery and best of all an actual human being at the end of the phone who knew that the driver was out of hours and the delivery would be rescheduled. Good to deal with, thanks. J.P.
May 7, 2025
Great staff
Great staff, They actively looked to save me a small amount of money on postage which could have easily gone over looked. My generator arrived as promised the next day. For me that goes along way, well done Michaela and team and thankyou !
April 30, 2025
Excellent fast communication good…
Excellent fast communication good technical knowledge will but again from them
May 1, 2025
Reply from Generator Warehouse
Hi Chris, sorry that you're still waiting for your generator.
Are you able to provide your order number so we can look into this further?
Thanks
Very efficient
I've never dealt with this company before, but they had what I wanted at a good price, so I ordered latish on Wednesday. Next morning I received an email thanking me for my order and stating that the goods would be despatched that day, which they were. Can't ask for more than that really!
April 23, 2025
Never even had the Honda Generator and…
Never even had the Honda Generator and its still with APC who never even delivered it next day...When i asked for a refund they are saying when they get it back from APC....What is this to do with my refund...
Update to this is ive still not received my refund even though APC has put this generator down as a return with tracking number provided
We have just been on the phone to Generator warehouse and they have put the phone down twice and the 3 rd time we asked to speak to the manager who is saying we are arguing with them and they need to see if the package comes back from APC unopened which we have not even touched....They have had the money since the 18th of this month...No refund has been forthcoming which is £1065 ..
This is becoming a criminal matter....They have tracking from APC saying its a return
Update I have just checked the tracking generator warehouse gave me from APC and it says they had the generator back yesterday...I have gave generator warehouse 14 days to refund me then i will start a claim at the small claims court
April 18, 2025
Reply from Generator Warehouse
Dear Mr Thomas, apologies for the delay with receiving the generator you ordered over the Easter Bank Holiday break.
Unfortunately our Courier was unable to deliver the generator on the requested day due to large volumes moving through the network following the Easter Bank Holiday - which is frustrating, so we apologise for that.
As per company policy the generator has now been received back at our warehouse and a refund has been issued in full.
Once again, we apologise for the delay to your order and appreciate your patience.
Great service.
April 25, 2025
excellent service very pleased with my…
excellent service very pleased with my Honda generator
April 6, 2025
Fantastic service.
Phoned to see it what I wanted was in stock. The guy confirmed it was so I ordered it online straight away and the next day it was delivered 👍 what more could you ask for. Perfect thank you.
April 7, 2025
Delivered on time packaged well and…
Delivered on time packaged well and after putting oil and fuel in started after few tries, after that starts after first pull.Tested on few appliances does what i need.
Very happy with my purchase.
March 14, 2025
Good practical advice on selecting…
Good practical advice on selecting generator, and delivered on time
January 17, 2025
Excellent customers service was…
Excellent customers service was delivered the next day
January 6, 2025
Great service and product
Ordered on Sunday 22nd and arrived on Christmas eve. Ready for the next power cut
December 21, 2024
Great........
December 17, 2024
Top notch
Top notch, from the friendly staff to the fast delivery would deal with them again.
December 16, 2024
Excellent again.
Efficient. Great price. Top customer service.
Michaela, once again, super.
December 13, 2024
Good price and excellent service
Good price and excellent service. Delivery was free and a next day service despite being well into the festive period. Michaela was particularly helpful and responsive, so congratulations to Generator Warehouse! Why can't other suppliers be so damned good?
December 18, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.