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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michelle Davis - professional and great service/product provided.

Michelle Davis, Genistar provided me with informative financial education such as additional Life Insurance, Serious Illness Protection Cover with Vitality and Wills. She provided statistical data, comparisons, benefits, disadvantages and there was no pressure. Based on the information she provided I've made the appropriate decisions for the products I chose tailored to my circumstances which means security. She was informative, thorough, listened, patient in explaining specifics if you are unclear and gave the links for the various information and resourceful. I felt comfortable in sharing my information with her as I know she's trustworthy and has a professional approach I would highly recommend Michelle to others. Thank you.

May 4, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Kathryn,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

The patience in clarifying seemingly…

The patience in clarifying seemingly confusing issues. The ease with which every item is explained and the sincerity of purpose.

April 26, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Chiamaka,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Outstanding service from start- finish

I’m truly grateful for the support I received from Bolaji Labode! The education plan was clearly explained, easy to follow, and made financial topics feel far less overwhelming.
I especially appreciated the step by step guidance and referral support. The whole process felt genuine and thoughtfully tailored. You can really feel Bolaji’s passion for helping people improve their financial circumstances and it demonstrates through the care and support she provides.Overall it was a great professional and genuinely helpful service. I’d wholeheartedly recommend Bolaji to anyone looking for clear, honest, and supportive financial guidance.

April 30, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Teya,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 4 out of 5 stars

People should know that the company is authentic and legitimate

I hope this message finds you well.
I had a wonderful zoom meeting with Mrs. Theresa Dashie about the Genister and was very orientated and educative, she made me understand regardless of my income,insurance and mortgage. She also enlightened me on our next meeting. Thank you Mrs. Theresa
Sincerely Matilda

April 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Matilda,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 4 out of 5 stars

I had a detailed explanation of this…

I had a detailed explanation of this life insurance from Gloria or Maria and her explanation was fascinated and her convincing spirits is top notch.Before now, I wouldn't have anything to do with any insurance company but her time and her convincing power made me to accept.
I believe it will go very well.
Chimezie Francis

April 24, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Francis,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Financial education

I had a meeting with Doris Nwokedi and she was very helpful. She answered all my questions in detail and made sure I understood everything at the end of the meeting. I reached out to her because of my quest to improve my finances and she has been of great support so far. I am looking forward to learning more and starting my journey as a representative.

March 18, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ndidiamaka,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

My Experience

I had the pleasure of speaking with Bolaji Labode and was genuinely impressed by both her professionalism and clarity of thought. She communicated her ideas in a structured and engaging way, making complex points easy to understand.

Bolaji has a warm and approachable personality, which made the conversation both productive and enjoyable. She demonstrated strong communication skills, actively listened, and responded thoughtfully to questions. Her ability to clearly explain her concept shows not only confidence, but also a deep understanding of her subject.

Overall, she presents herself as reliable, articulate, and highly capable. I would strongly recommend her to anyone looking to collaborate with someone who brings both professionalism and positive energy to the table.

April 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear E,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 4 out of 5 stars

Trust was established earlier on

Trust was established earlier on because the trainer was genuinely interested in sharing their knowledge and experience, had a really good understanding of FE and was also very patient when asked to explain key aspects of the FE.

April 26, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Moreen,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 1 out of 5 stars

I had a meeting scheduled

I had a meeting scheduled for 5pm today. I got sent a video this morning to watch prior to the meeting. But I was at work all day. The guy called me at 4.38 asking if I watched the video. I said not yet and he said I should watch before the meeting as it's 10 minutes long. He called again at 4.55 and I told him I am watching it to give me 5 minutes. He went on about how we should reschedule the meeting and asked again how long do I need. Again I said 5 minutes. He went pressurising me and being very rude. At the point I just hung up. And he sent a message saying the fact that I hung up says everything he needs to know. To me the fact that he putting pressure on me, being rude and hiding informations from me since last week says everything about him and the company. I was suspecting a scam or a pyramid scheme. Reading some comments shows I was right. I was thinking I was being interviewed for a part time job 😂😂😂😂😂 what a great escape

April 27, 2026
Unprompted review
Genistar logo

Reply from Genistar

We’re sorry to hear of your less than satisfactory experience with Genistar and hope you will accept our sincerest apologies.

It is important to us that our clients are satisfied and we would like the opportunity to investigate this issue as soon as we can.

We would appreciate if you could take the time to email us with the following information:

Your full name
Phone number

1. A copy of the comment you left on TrustPilot

2. The details of the Genistar representative you were in contact with

3. The dates and details of your issue you experienced

Please send this to complaints@genistar.net

Thank you for bringing this to our attention. 

Genistar Customer Service

Rated 5 out of 5 stars

I had a session with Mrs Wunmi Jenyo

I had a session with Mrs Wunmi Jenyo on financial education and training. She effortlessly introduced each concept with realistic examples which supported my understanding of her analysis. Mid way into the session I developed passion for core financial products detailed in her presentation.

April 26, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Great experience with people

Great experience with people, explain everything to detail and dont leave any questions unanswered.

April 24, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Josué,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I met Comfort Ingram who is a financial…

I met Comfort Ingram who is a financial educator with Genistar.
She is a great communicator and certainly an excellent financial educator.
She broke down every concept and helped us understand the importance of financial planning.

I will recommend them for financial education and planning insights.

April 19, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Christiana,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

It was very enlightening and…

It was very enlightening and Interactive.

April 20, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Wendy,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Long term Wealth Building

I had a very positive and engaging experience with my financial educator, who supported me in broadening my understanding of financial planning and long-term wealth building. The experience encouraged me to think more intentionally about my financial future and the importance of taking proactive steps to achieve stability and comfort in an ever-changing economic environment.
Through this, I gained greater awareness of how structured financial education can support individuals in making informed decisions, and I recognise the value of having access to a platform that promotes forward planning and financial confidence.

April 16, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Liz,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Esther Alobu is very good at what she…

Esther Alobu is very good at what she does. She has mastery of Genistar products and responds appropriately to enquiries👍🙏

April 20, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Onyinye,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

This is the first time a live cover…

This is the first time a live cover policy was made attractively suitable that even made death seems normal.

April 17, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Adel,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Great financial education

Friendly warm and knowledgeable of the product with a genuine desire to bring financial acumen to every day people.

February 25, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Michael,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I had a financial plan with Mr Henry…

I had a financial plan with Mr Henry Gil Jubilan that showed me how I can achieve my goals and having protection as the foundation, the services Genistar provides are very essential, I do recommend all my friends to have a financial plan done as soon as possible.
Keep it up,

Prosper Tamale

April 3, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Prosper,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Had a couple of meetings with Kwesi…

Had a couple of meetings with Kwesi Raphael and I must say he is very knowledgeable and knows his stuff.He gave me an in-depth explanation of what Genistar does and went through my financial plan with me.He is very friendly and always had answers to all my questions .

April 13, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Harriet,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent explanation of technical…

Excellent explanation of technical terms to non-technical persons.

April 12, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Geoffrey,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

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