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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It educated you in the right way

It educated you in the right way

February 15, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Elizabeth,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

It was an nice interactive session..and…

It was a nice interactive session..and the information given was well simplified.

January 25, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oladunke,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Really valuable information

Really valuable information, shared very clearly by ethical people I feel I can trust. A great spur to action to look after our future and the people we care about.

February 13, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Hazel,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I never knew what to expect when I was…

I never knew what to expect when I was referred to Joy Crofts for a first financial consultation but wow was I impressed. Joy was so gracious with me and made me feel so at ease and created an immediate safe space for me.

I was able to relax which made me feel comfortable with opening up and really being vulnerable with where I currently was and what I actually would like to achieve with the outcome of my situation. Joy took her time with me and broke down all information perfectly and precisely. I left our first consultation feeling so seen and uplifted and that has been the same pattern that has followed with all other encounters with Joy.

I’m so excited to have been introduced to Genistar and want to really thank Joy for giving me a great insight into the company. It’s been amazing so far.

February 4, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Omotayo,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Policy explained in details

I had an awesome experience with Alan Palmer taking me through the process.He took his time to explain in details the nitty gritty of different insurance policies and never got tired of having to explain again if need be. It was precise and well articulated.To be honest, Alan Palmer did excellently well.

January 7, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Bukola,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent presentation

Excellent presentation. Knowledgeable and well presented. Learned a lot from my interaction.

February 10, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Lamont,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

10/10 presentation ⭐️

I had a great talk with Armel and Dalva. The presentation was 10/10! ⭐️ Interactive, informative, helpful, friendly , eye opening, and I’m looking forward to continue learning and start my financial plan! Thank you!

February 10, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Teresa,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

It was an awesome one with Richard Nana…

It was an awesome one with Richard Nana Akyin, he took the time to educate and explain the common factors that can limit growth and how to overcome them by having a good financial plan and structure in place.
Recommend Geniatar for anyone looking to good life advise.

February 9, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Felix,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Was really Amazing and helpful

Was really Amazing and helpful, truly recommend it to everyone!

January 31, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Samuel,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Richard Nana Akyin - good presentation

Richard Nana Akyin was good at what he does. The step by step explanations is key to making up once mind.
I give him a hundred 💯 for this presentation

February 4, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oluwatosin,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Richard Nana Akyin - the main man

Richard Nana Akyin took his time to explain and this is excellent. He gave the best ever presentation and it is inviting. I celebrate him

February 4, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ayodeji,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Anna Davies is very well spoken

Anna Davies is very well spoken, she made sure we understood everything. Definitely recommended!

February 2, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Emmanuel,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Amazing presentation

Amazing presentation, Anna Davies was very welcoming and lovely. Would highly recommend her

February 2, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Princess,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Financial Education

Armel and Dayo have been really professional and thorough in enlightening me on financial education and Freedom. They helped me unlock my FIN number and factor 10,10, 10, 72. I cannot recommend them enough. Thank you for the service.

January 15, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Awa,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Anne Davies and Lucas Arewah

Anne Davies and Lucas Arewah, had a presentation with my husband and I and we were very impressed with the financial plan information.

January 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Amos & Oyebukola,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent Presentation

This session with Onyinye Okocha was excellently delivered, and I was well enlightened by the presentation.

January 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oluseye,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

The aspect of how to pay my mortgage…

The aspect of how to pay my mortgage earlier than normal.
The aspect of having a will which is very paramount.
The business aspect of it is a powerful way of building the future.

January 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Olowoyeye,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Richard Nana Akyin

Richard nana Akyin

January 28, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Client,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I was approached by Oyinye

I was approached by Oyinye
Amazing and very informative presentation.
Very happy with the service 💯

January 21, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Jewel,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Met Mr rafiq

Met Mr rafiq, what a lovely human being and a brilliant 👏 financial planner,
Made my dreams come true,
He is a asset to the company thankyou so much 💓

January 16, 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Sheenam,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

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