Genix Healthcare Reviews 

2,385
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff, noting that dental professionals go out of their way to make patients feel completely relaxed and comfortable during various procedures. People also appreciate the efficient service, quick appointment scheduling, and thorough explanations provided regarding treatment options throughout their visits. However, some customers also noted issues with certain medical products, mentioning that items like dentures or temporary fillings did not fit properly and required repeated adjustments. A few reviewers experienced difficulties with administrative communication, expressing frustration over delayed responses and challenges when trying to resolve problems with practice staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing receptionists, nurses, and dentists as... See more

Service

Consumers find service to be positive, highlighting painless procedures, friendly receptionists, and caring... See more

User experience

Users describe positive interactions with user experience, highlighting that reception staff are welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Product

People report ambiguous experiences with product, as some consumers share amazing results regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more

Rated 5 out of 5 stars

A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more

Rated 5 out of 5 stars

Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,385)

966 reviews in the last 12 months

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Rated 5 out of 5 stars

Student dentists that give service of a professional Dentist.

Since 2020 and the COVID issue, I was without a dentist. The only way I was offered dentistry by the NHS was to have my teeth pulled. Then I called Genix Healthcare in Blackpool, I was sent a message to call them, which I did, my wife and I were put on their books, and the rest is history. My teeth were in a bad way because I had not had a dentist for 4 years and the problems I had worsened, but Genix were able to sort everything. I was amazed at the professionalism of their 4th year student and nurses, supervised by Mr Bradley. They literally were able to complete procedures that a professional dentist would have done, the only difference is that because they are students, they go that little bit further to make sure everything is perfect. I must also mention the reception staff, who have always been very accommodating and professional, ever time I attended I was greeted with my first name. These are the best dentists I have ever had, I cannot recommend them enough if you are lucky enough to get onto their books. 100% satisfaction is their goal.

October 20, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for sharing such wonderful feedback about your experience with Genix Healthcare in Blackpool.

We’re delighted to hear that our team has been able to help you and your wife receive the dental care you needed after such a long time without a dentist. It’s lovely to know that you were so impressed with the professionalism and attention to detail shown by our student dentist, the nursing team and Mr Bradley throughout your treatment.

We’re also pleased to hear that our reception team have consistently made you feel welcome and well looked after. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team.

Thank you for your recommendation and for placing your trust in Genix Healthcare. We look forward to continuing to care for you in the future.

Rated 5 out of 5 stars

All staff were lovely & helpful.

All staff were lovely & helpful.
Charlotte is always so polite & helpful. Wouldn't go anywhere else.

October 19, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you’ve always found our team lovely and helpful, and that Charlotte consistently makes you feel welcome with her polite and friendly approach.

Thank you for your continued trust in us. We really appreciate your support and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Tooth extraction and filling of tooth

Dentist and her assistant fantastic. It was tooth extraction and filling of tooth. Receptionist good.

October 20, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re delighted to hear that you were so happy with the care provided by your dentist and her assistant during your extraction and filling. It’s also lovely to know that you found our reception team helpful.

Thank you for taking the time to share your feedback. We really appreciate it.

Rated 5 out of 5 stars

Friendly and professional

As usual, I had a friendly and professional consultation at Genix Marske.

October 20, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare in Marske.

We’re pleased to hear that you continue to receive friendly and professional care during your consultations. Thank you for your continued trust in our team and for taking the time to share your experience.

We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Professional at all times

Really nice helpful staff and a brilliant dentist they treat you like a harley street customer while in there care I would definitely recommend them I feel I had %100 professional care at all times

October 20, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you found our team so helpful and received such a high standard of professional care. It’s lovely to know that you felt valued and well looked after throughout your visit.

Thank you for your kind recommendation and for taking the time to share your experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Always a pleasure to get treatment from…

Always a pleasure to get treatment from Anil never any discomfort a credit to his profession.

October 19, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visits to Genix Healthcare.

We’re delighted to hear that Anil consistently makes your treatment comfortable and free from discomfort.

Thank you for taking the time to leave us such positive feedback. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Always happy to be seen by Leena

Always happy to be seen by Leena , she is such a kind and professional Lady.

October 17, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

It’s lovely to hear that Leena always makes you feel comfortable and that you appreciate her kind and professional approach. We’ll be sure to share your lovely feedback with her.

We look forward to welcoming you back in the future.

Rated 1 out of 5 stars

I visited the dentist for the first…

I visited the dentist for the first time in a few years due to my bad mental health, the dentist knew that I was on medication for anxiety and depression yet he made the whole experience awful for me. He was so rude, he lectured me, when I tried to talk he loudly talked over me, he huffed like I was an inconvenience to him. The only good point was the lovely staff on reception. He didn't tell me anything, one of the ladies printed out my paperwork and went through it with me. I left upset and not wanting to return, I couldn't have had a worse visit.

October 16, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you for your feedback about your recent experience with Genix Healthcare.

We are very sorry to hear how upsetting your visit was, particularly as returning to the dentist after several years can be difficult. We’re sorry that you felt spoken over, judged and uncomfortable during your appointment, and that the experience has left you feeling reluctant to return. We believe every patient should feel listened to, respected and supported throughout their care.

We’re pleased to hear that our reception team were kind and helpful in explaining your paperwork, and we appreciate you taking the time to share your concerns with us.

If you would like to discuss this further, please contact your local Practice Manager using the details here: https://genixhealthcare.com/clinics/. Alternatively, you can contact our Head Office at contact@genixhealthcare.com.

Rated 5 out of 5 stars

Fantastic quality and very friendly…

Fantastic quality and very friendly happy customer service 😀

October 17, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re delighted to hear that you were happy with the quality of care and found our team so friendly.

We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

As a new NHS patient I was extremely…

As a new NHS patient I was extremely nervous coming in for a check up - I have a strong gag reflex too - I explained this too the dentist and also about a technique I had used with a previous dentist- the dentist was very patient with me and also his assistant - although not a pleasant experience they both helped me immensely to get through it.

October 14, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re pleased to hear that, despite feeling nervous and having a strong gag reflex, your dentist and their assistant were patient and supportive throughout your check-up.

We understand that dental visits can be daunting, and it’s lovely to know that the team helped you feel more comfortable and get through your appointment.

Rated 5 out of 5 stars

Excellent

Excellent, professional & friendly service. Amazing Team work as always. Thank you so very much Ladies. Greatly appreciated 🤗

October 14, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you continue to receive professional, friendly service and that our team’s hard work and teamwork make such a positive difference.

Thank you for your continued support, and we look forward to welcoming you back!

Rated 5 out of 5 stars

Would totally recommend Genix to all.

We left our previous dentist who we had been with for over 20 yrs when they decided to kick our son off their NHS books even though he was still in full time education. I then had a problem with a cracked tooth and looked the options in Morpeth and Alnwick. Genix Healthcare came up in the options and I was able to book in within a couple of days and get my tooth sorted by a very capable young dentist. The whole team at Genix were friendly and helpful so we have decided to join them as private patients and I am not disappointed that our previous dentist in Morpeth will no longer have our custom as we never felt valued even if we had a problem they were never helpful to fit us in to be seen.

October 15, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for sharing your experience with Genix Healthcare.

We are so pleased that we were able to see you promptly and help with your cracked tooth. We’re delighted that you’ve chosen to join us as private patients and appreciate the trust you’ve placed in our team.

We look forward to welcoming you and your family in the future.

Rated 1 out of 5 stars

Horrendous experience

I went for a routine check up. The dentist put his hands in my mouth and they didn't smell clean. Not sure if he was wearing gloves or not? The smell was awful even before he did anything. My teeth were fine and he said I had a bit of build up that he would remove. He was very heavy handed and all I can say is it was excruciating. I have had dental surgery in the past which was much less painful. I thought I was going to choke with the amount of water in my mouth at one point, even though the assistant was using a suction tool. I was gagging and choking and my mouth was full of blood. I was asked to rinse with clear fluid and it came out red. He said my gums would probably bleed for a few days and be tender. This is not normal. I am 70 years old and have never had such an awful experience. I won't be going back.

October 14, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for taking the time to share your feedback about your recent experience with Genix Healthcare.

We are very sorry to hear how distressing and uncomfortable your appointment was. We understand your concerns regarding the treatment you received, particularly the pain and discomfort you experienced, and we apologise that your visit fell so far short of the standard of care you should expect.

If you would like to discuss your experience further, please contact your local Practice Manager using the details here: https://genixhealthcare.com/clinics/.
Alternatively, you can contact our Head Office at contact@genixhealthcare.com.

Thank you for bringing your concerns to our attention.

Rated 5 out of 5 stars

All my treatment was explained as it…

All my treatment was explained as it progressed in a calm, professional way. Follow up appointment was arranged at reception easily and efficiently. All staff were polite and knowledgable.

October 13, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re pleased to hear that your treatment was explained clearly and calmly throughout, and that arranging your follow-up appointment was straightforward. It’s lovely to know that you found our team polite, knowledgeable and professional.

We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Asad is brilliant

Had root canal treatment with Asad yesterday. Absolutely brilliant I didn’t feel anything would highly recommend him also thank you to his nurse Emma who was really supportive as I was so nervous

October 14, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re delighted to hear that Asad made your root canal treatment such a positive experience and that Emma’s support helped put you at ease despite feeling nervous.

Thank you for your recommendation, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Once again Alex was clear and precise…

Once again Alex was clear and precise with his treatment.

October 14, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

It’s great to hear that Alex continues to provide clear explanations and precise treatment. We really appreciate you taking the time to share your feedback and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Wonderful experience with Maria and her…

Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my treatment and can smile and eat easily for the first time in months. Thank you Matia. Would not hesitate in recommending Maria and all the Genix employees i had dealings with.

October 14, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re delighted to hear that Maria and Emma helped you feel at ease despite your initial anxiety, and that you’re so happy with the results of your treatment. It’s wonderful to know that you can now smile and eat comfortably again.

Thank you for your recommendation!

Rated 5 out of 5 stars

Just a check up

Just a check up, although I need a filling. I was listened to and talked through my questions, without being made to feel like a child.

October 13, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re pleased to hear that you felt listened to and that your questions were answered clearly and respectfully. We believe every patient should feel comfortable discussing their concerns and understanding their treatment.

We look forward to welcoming you back for your next appointment.

Rated 5 out of 5 stars

Amazing staff made me feel very welcome…

Amazing staff made me feel very welcome the dentist is truly brilliant I have high hopes now for a soon to be grand smile 😁
Thankuou

October 13, 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your recent visit to Genix Healthcare.

We’re so pleased to hear that our team made you feel welcome and that you’re feeling positive about your treatment.

Patient care is at the heart of everything we do, and we look forward to seeing your journey towards your new smile.

Rated 5 out of 5 stars

Always find visiting Genix Market…

Always find visiting Genix Market Weighton a very professional, friendly and efficient service. Never disappoints. Thanks to all!

October 14, 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you very much for your kind words about your experience with Genix Healthcare in Market Weighton.

It’s lovely to hear that you continue to receive friendly, professional and efficient service at every visit. We’ll be sure to share your lovely feedback with the team.

We look forward to welcoming you back in the future.

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