Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more
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Review summary
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Reviews shaping this summary
A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more
Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more
Company replied
Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more
Company replied
Company details
Written by the company
At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.
Contact info
Genix Healthcare Ltd, LS27 7WF, Leeds, United Kingdom
- 01132 244 460
- info@genixhealthcare.com
- genixhealthcare.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely warming smile and professional…
Lovely warming smile and professional service from Tracey on reception
Exceptional treatment and utmost professional care from Bob and Faye
September 14, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your wonderful feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that Tracey gave you such a warm welcome and provided a professional service on reception. It’s also lovely to hear that you received exceptional treatment and professional care from Bob and Faye.
We really appreciate you taking the time to share your kind words, and we’ll be sure to share your feedback with Tracey, Bob, Faye and the wider team.
We look forward to welcoming you back in the future.
First experience wasn't great had to…
First experience wasn't great had to wait ages for appointment as time of appointment had to wait 20 min to be seen if I was 20 min late would of been refused then the dentist I saw said had gum issue and nothing he could do waste of time that would have to go private didn't even try any solutions then when I went to get next appointment had to wait additional 20 min for my exemption to be inputted into system not the best fist impression all patient sent there due to original practice Dalton dental care shutting then when appointment was made didn't tell me it's merge here so went to Dalton dental practice to see it shut with sign luckily had 10 min to get to Genix and made it on time to be sat for additional 20 min past appointment time not sure if I'm going back.
Said to ring in to call me about issue called in on 14.9.26 told manager in meetings and call back by 15.9.26 had no call make excuses wont be going back.
September 9, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for taking the time to share such detailed feedback about your first experience with Genix Healthcare.
We are very sorry to hear about the delays you experienced, both with your appointment and when having your exemption details added to the system. We also apologise for the confusion around the change from Dalton Dental Care to Genix Healthcare and that you were not made aware of the change of location when your appointment was arranged.
We completely understand how frustrating this must have been for you, particularly when you had already waited for an appointment and then experienced further delays and difficulty getting a call back.
If you’d like to discuss this further or raise a complaint, please contact your Practice Manager directly using the contact details here: https://genixhealthcare.com/clinics/.
Alternatively, our Head Office can also be reached at contact@genixhealthcare.com.
Filling the size of a grain of sand…
Filling the size of a grain of sand came out if my upper right 2 tooth called 14/01/2026 booked an appointment they cancelled that appointment because they booked it in wrong. Made another appointment done the same third time i asked to raise a complaint in Whitleybay branch the staff stated your not on our system so no refused my legal right hung the phone up. I called back demanded a manager finally got an appointment but by this time the tooth had decay and needed a root canal. That treatment failed and the tooth is now black they wouldn’t offer me an appointment so again i raised a complaint and got the appointment but she looked and stated this needs dental hospital for microscopic to fix the failed treatment however she dodnt send the referral for over 2 weeks then she wrote the wrong information getting the referral sent back to them by the dental hospital they had to send 3 referrals and the hospital advised them to fix the problem they then cancelled the dental hospital appointment and booked me in whitley bay for the same dentist to do the treatment she previously said she could not do. Solicitors involved today and this is going to court. When i talk i feel like a druggy its awful. Stay away from whitley bay practice at all cost or it will cost a tooth like myself. Foaming is an understatement. 1 star and lower if i could.
September 15, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for taking the time to share such detailed feedback about your experience with Genix Healthcare.
We are very sorry to hear about the difficulties you have experienced, particularly with the repeated appointment cancellations, delays with your referral and the concerns you have regarding your treatment. We completely understand how frustrating and upsetting this must have been for you.
If you’d like to discuss this further, please contact your Practice Manager directly using the contact details here: https://genixhealthcare.com/clinics/.
Alternatively, our Head Office can also be reached at contact@genixhealthcare.com.
All the staff were so lovely and…
All the staff were so lovely and reassuring, I had a tooth out with no pain and no pain after, I felt really looked after and came out happy with my experience.
September 14, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.
We’re so pleased to hear that our team made you feel comfortable and reassured throughout your appointment.
It’s wonderful to know that your tooth extraction was pain-free and that you continued to feel comfortable afterwards. Most importantly, we’re delighted that you felt well looked after and came away feeling happy with your experience.
We look forward to welcoming you back in the future.
Three of my children has their…
Three of my children has their assessments on the same day and two were giving necessary treatment on the same day
September 12, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your children’s recent visits to Genix Healthcare.
We’re pleased to hear that all three of your children were able to have their assessments on the same day and that two of them were able to receive the necessary treatment during their appointments. We hope this made things a little easier and more convenient for you.
Thank you again for taking the time to share your experience. We really appreciate your feedback and look forward to welcoming you and your children back in the future.
Receptionist is always polite and…
Receptionist is always polite and professional.
My dentist Anita & her assistant did an amazing job on my composite bonding.
Highly recommend.
Thank you
September 12, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you have always found our reception team polite and professional, and that Anita and her assistant did such an amazing job with your composite bonding. It’s wonderful to know that you’re so pleased with the result.
Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future.
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you received great customer service from our team. We really appreciate you taking the time to share your feedback, and we will be sure to share your kind words with the team.
We look forward to welcoming you back in the future.
Friendly staff
Friendly staff, which makes going to the dentist less of a chore.
September 11, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your recent experience with Genix Healthcare.
We’re so pleased to hear that you found our team friendly and that they helped make your visits to the dentist feel less of a chore. Creating a welcoming and comfortable environment for our patients is really important to us.
Thank you again for taking the time to share your feedback. We really appreciate your kind words and look forward to welcoming you back in the future.
Lovely friendly staff and not pushing…
Lovely friendly staff and not pushing thing on you
September 11, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you found our team friendly and welcoming, and that you felt comfortable without any pressure to proceed with treatments. We believe it’s important that our patients feel informed and able to make decisions that are right for them.
Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.
My two daughters attended the…
My two daughters attended the Bridlington Branch for their checkups and all staff were welcoming and lovely. The girls dentist, he was amazing with them both and so was his dental assistant. Thanks again!
September 11, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your daughters’ recent visits to Genix Healthcare in Bridlington.
We’re delighted to hear that you found all of our staff welcoming and friendly. It’s especially lovely to know that their dentist and dental assistant made both of your daughters feel comfortable and provided such a positive experience.
Thank you again for taking the time to share your kind words. We’ll be sure to share your lovely feedback with the team.
Dalton Dental Care at Genix
Dalton Dental Care continue to provide an excellent service, now in different premises. Reception team are very friendly, professional and efficient. The lovely dentist - sorry I’ve forgotten his name, and dental Nurse Debbie were very friendly, professional, reassuring, gentle and efficient. Wonderful NHS service, thank you
September 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your wonderful feedback about your recent experience with Dalton Dental Care.
We’re delighted to hear that, despite the move to our new premises, you continue to receive an excellent service. It’s lovely to hear such positive comments about our reception team and that you found your dentist and dental nurse Debbie to be friendly, professional, reassuring and gentle throughout your visit.
We’re also pleased to hear that you were happy with the NHS service you received. We really appreciate you taking the time to share your kind words, and we’ll be sure to share your feedback with Debbie and the wider team.
We look forward to welcoming you back in the future.
Fantastic experience for my son
Fantastic experience for my son. The team were kind, patient, and very thorough. He felt comfortable throughout his visit. Great care and excellent service — thank you!
September 9, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your son’s recent visit to Genix Healthcare.
We’re so pleased to hear that he had such a fantastic experience and that our team made him feel comfortable throughout his visit. It’s wonderful to know that you found the team kind, patient and thorough, and that you were happy with the care and service provided.
Thank you again for taking the time to share your kind words. We look forward to welcoming you both back in the future.
Excellent All round Service 👌
Excellent. Consultation fantastic advice and professionalism ,put you at your ease and all the staff so lovely and friendly 5*+
Thank you
September 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your fantastic feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you were so pleased with your consultation and the advice and professionalism you received. It’s lovely to know that our team helped you feel at ease and that you found all of our staff friendly and welcoming.
Thank you again for your wonderful 5-star feedback. We really appreciate your kind words and will be sure to share them with the team.
We look forward to welcoming you back in the future.
Good service
Appointment on time , reception very helpful overall good experience
September 9, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your recent visit to Genix Healthcare.
We’re pleased to hear that your appointment ran on time and that you found our reception team helpful. It’s great to know that you had an overall positive experience with us.
Thank you again for taking the time to share your feedback. We really appreciate your kind words and look forward to welcoming you back in the future.
Terrified patient
I'm terrified when it comes to dentists. Was made to feel very comfortable, injection was a breeze ( hardly felt it) . No pain the day after. 😁
September 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.
We’re so pleased to hear that our team helped you feel comfortable despite being nervous about visiting the dentist. It’s great to know that your treatment was as comfortable as possible and that you experienced no pain afterwards.
Thank you again for taking the time to share your experience. We really appreciate your kind words.
Excellent service
Excellent service, Mustafa has given me my smile and confidence back.
September 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your wonderful feedback about your experience with Genix Healthcare.
We’re delighted to hear that you received excellent service and that Mustafa has helped give you your smile and confidence back. It’s lovely to know what a positive difference your treatment has made to you.
Thank you again for taking the time to share your kind words. We look forward to welcoming you back in the future.
Appointment reminder texts and paper…
Appointment reminder texts and paper work sorted out online prior to your appointment if you’re that way inclined makes it quick and easy .
Staff are on the ball as soon as you walk in.
Dentist gives you a very good examination and you feel looked after .
I personally do not like going to the dentist but you have to ! This was undoubtedly the best dentist related experience of my life !
September 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your fantastic feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you found the appointment reminders and online paperwork quick and convenient, and that our team were helpful and efficient from the moment you arrived.
It’s also lovely to hear that you felt well looked after during your examination and that, despite not enjoying visits to the dentist, this was the best dental experience you’ve ever had!
We look forward to welcoming you back in the future.
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your recent visit to Genix Healthcare.
We’re pleased to hear that you received a warm welcome and that your appointment was handled quickly and efficiently. It’s lovely to know that you had such a positive experience with our team.
We really appreciate your kind words and will be sure to share them with the team.
Genix Marske
Absolutely brilliant dentist. My son and I are always very happy with the excellent care that we receive from our dentist Annie Q and other the staff. Thank you.
August 25, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your wonderful feedback about your experiences at Genix Marske.
We’re delighted to hear that you and your son are always so happy with the excellent care you receive from Annie Q and the wider team. It’s lovely to know that you both feel so well looked after during your visits.
Thank you again for taking the time to share your kind words. We’ll be sure to share your lovely feedback with Annie and the team.
We look forward to welcoming you both back in the future.
I am very happy with the treatment I…
I am very happy with the treatment I received at Genix.
September 9, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback about your recent experience with Genix Healthcare.
We’re delighted to hear that you were very happy with the treatment you received. It’s lovely to know that you had such a positive experience with us.
Thank you again for taking the time to share your feedback. We really appreciate your kind words.
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