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Rated 1 out of 5 stars

Attempted to initiate a health coach and the web page said "coaching is not offered outside of the U.S." Sent a request for assistance with no response. Reached out a 2nd time with no response. Testi... See more

Rated 5 out of 5 stars

I really am loving GenoPalate ! The insights are super helpful in navigating an ever changing and sometimes trendy dietary landscape. Wild to find out there are some oils better for me than others and... See more

Rated 5 out of 5 stars

I found GenoPalate through and ad on social media. Thought it couldnt hurt. I easily submitted my dna test and within about 3 days I had my personalized report. Some of the vitamins I am weaker alig... See more

Company replied

Rated 1 out of 5 stars

Customer service is awful not only am I not understood but also have wait forever to get any response

Company details

  1. Fitness and Nutrition Service

Written by the company

GenoPalate is a data-driven personalized nutrition company. Our mission is to empower you to achieve optimal health and prevent chronic disease.


Contact info

3.3

Average

TrustScore 3.5 out of 5

361 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Frankie was very thoughtful

Frankie was very thoughtful, listened intently, and had some really great feedback and thought provoking ideas that I will implement soon. It was a pleasure to get to pick her brain a bit about my report. Thank you.

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

Don't bother here. You will get nothing useful.

Sites such as 23and Me have extremely limited DNA data. They only look at a tiny fraction of our/your DNA. Our DNA contains 6 billion SNP's (single nucleotide polymorphisms). These DNA testing sites only look at .01% of our DNA. The remaining 99.99% is ignored as if that DNA doesn't matter.

Plus, the science isn't developed for knowing what to provide optimum needs. For example, I have a genetic condition that 23 and Me doesn't even test for that causes kidney disease. How can they give me diet advice based on my DNA? Obviously, they can't.

Also, their recommendations are based on their flawed dietary assumptions. Most dieticians are indoctrinated in anti-meat, anti-fat, pro-plant brainwashing. Meat isn't bad. Saturated fat isn't bad. Cholesterol isn't bad. Many eating carnivore to avoid allergies are quite healthy. Much of what dieticians preach is based on flawed understanding. Dr. Eric Westman of Duke University Keto Lab is a good resource.

This may work someday, but that's a long way away.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

This was a fascinating in depth test…

This was a fascinating in depth test that really helped guide me to make better decisions about my health and diet. I really liked all the different categories that the test gave information on.

June 1, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Karen,

We're so glad you found our test useful for your health and diet decisions. Your feedback helps us keep improving.

Feel free to reach out with any questions or to share more about your journey.

Thanks again and here's to your health!

Best,
The GenoPalate® Team

Rated 1 out of 5 stars

Do not order the recipes

Do not order the recipes. They ignored my foods to avoid, they included canned foods in the ingredients, their breakfast item was scrambled eggs with green onion and a few herbs -- really, for 5$, or for another 5$ a recipe for fruit and yogurt with gluten free oats. 1: oats are already gluten free; 2: my data says I don't have to worry about gluten. Additionally, there is not even the general nutrition data that Costco provides. I was interested in the food selection based on my DNA, but having bought their recipes I have very little faith at all in this company and would advise people to avoid them.

May 26, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Michal,

We're sorry to hear about your disappointing experience with our recipes. We strive to make sure our customers' dietary preferences are met and it's clear that we've missed the mark here. We understand the frustration and appreciate your honest feedback, which is critical for our improvement.

We're committed to addressing your concerns directly. If you're open to it, we would appreciate the opportunity to discuss your feedback and see how we can better serve you in the future.

Thank you for bringing this to our attention.

Best,
The GenoPalate Team

Rated 1 out of 5 stars

It might be better for you to just…

It might be better for you to just flush your money down the toilet. What I got was certainly not what I expected. It didn’t tell me anything that I didn’t already know. I already know that I’m not lactose, intolerant or gluten intolerant. I already know what vitamins are tend to be deficient in. It was pseudoscience at best. Ridiculously overpriced, and nothing for the value at all.

* note the response I received from the company. My response would be “refund of the fee“. But of course they didn’t provide any way to contact them.

May 21, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Eliana,

We're sorry to hear about your disappointing experience. Our aim is to provide valuable, personalized insights and it seems like we missed the mark. Your feedback is crucial for us to improve. If there's any way we can resolve this or provide further assistance, please let us know.

Best,
The GenoPalate Team

Rated 1 out of 5 stars

This company is a scam

This company is a scam. You pay the money to get your report and then you never get your report. You reach out to them via phone but after multiple attempts there is never an answer. Only Voice Mail. So then you send four emails over the course of two weeks and no reply. I want my money back. What a waste of time.

April 7, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hello Terra,

We apologize for the frustrations you've faced. It's not the experience we want anyone to have. Your report should have been delivered and we should've been there to answer your queries.

If your issues have not been resolved, please reach out to us at hello@genopalate.com and our team will be happy to assist. We value your trust and patience.

Best,
The GenoPalate Team

Rated 5 out of 5 stars

Healthcare professional - so glad I did this!

I am an allied health care professional with over 20 years of experience. I have had training in nutrition as well as coached many in healthy choices. Personally I have suspected a few things that were never supported during my times working with a dietician/nutritionist. Doing the DNA with GenoPalate gave me the answers (and I was right!!). It is helpful to know this info vs just have a suspicion. They also provide your results beautifully. You do NOT have to be in the health field to understand and incorporate the results into your lifestyle choices. Although they do offer additional support in those areas if you would like it. Very happy I did this and have already recommended to many colleagues, family and friends.

March 12, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Kris,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

This company is pretty amazing in a…

This company is pretty amazing in a time when customer service is not a top priority for come companies. The top notch service from this company truly stands out. Their personnel is fabulous.

January 9, 2023
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Susan,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 3 out of 5 stars

I’m not sure what to think so I’ll give…

I’m not sure what to think so I’ll give it three stars. I was very excited to receive my report but very disappointed with what was in it…Eel? Chicken liver? That is just ridiculous. How many people eat either of those on any sort of regular basis and yet there they are being offered up as top food choices for me. No, I’m not going to be eating that.

December 20, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Leigh,

Thanks for leaving us a review. Please reach out to us at hello@genopalate.com with any questions. We are more than happy to answer any questions you may have regarding your report.

Sincerely,
The GenoPalate® Team

Rated 4 out of 5 stars

Great Specific Information

Unlike most people, I am really picky about what I eat, and when I saw that I could see what my DNA said about my diet I was intrigued. I was pleasantly surprised to see most of the foods I eat on my list and a few more that I could incorporate. I would recommend this as a great way for the average person to incorporate healthy and specific foods into their diet, which I feel most Americans really need. Recipes are available if needed.

November 25, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Kelcey,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Revealing

I had reviewed the results and was a little overwhelmed as to my next step. This zoom class was very helpful to me regarding my next step. I try to eat a diet of fresh variations of food, exercise regularly and sleep consistently. It was interesting to see the recommendations and I look forward to applying them.

October 25, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Michael,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

I’ve attended 2 mediumship’s with…

I’ve attended 2 mediumship’s with Jennifer. She is an excellent speaker, communicator and very intuitive.
Both sessions she was able to bring my loved ones through including my dog! The conversations she brought forward from the other side related to personal information nobody else would have known except for me and my family and friends. I highly recommend Jennifer if you want the opportunity to communicate with departed loved ones.

September 18, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Tracy,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Excellent

It was informative, interesting, and helpful. Thank you

September 15, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi John,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Accurate

Interesting, accurate and gave me insight on what's best for my health. I highly recommend!

September 10, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Jennifer,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

I love my experience with GenoPalate

I love my experience with GenoPalate! My daily supplement is easy to take and I especially love that it’s been tailored to me.

August 16, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Tara,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Great info

Frankie provided very helpful and informative information on how to interpret my report. It put my mind at ease as I felt overwhelmed when I first looked at my report.

August 25, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Mary,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

It is the worst information

It is the worst information. Says I should eat something my stomach does not agree with at all. Overall there is very little information given. Total nonsense. A horrorscope is more accurate. Save your money!!!

July 25, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi John,

Thank you for providing us with this feedback.

We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-impact clinical trials and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.

Please email us at hello@genopalate.com with any specific questions you may still have.

Sincerely,
The GenoPalate® Team

Rated 4 out of 5 stars

Friendly

Friendly, informative session that was thorough. Since it is all new to me I will need to really look at it for a bit before I know what questions I have but this was a nice service to get started.

July 20, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi KD,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

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