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Rated 1 out of 5 stars

Attempted to initiate a health coach and the web page said "coaching is not offered outside of the U.S." Sent a request for assistance with no response. Reached out a 2nd time with no response. Testi... See more

Rated 5 out of 5 stars

I really am loving GenoPalate ! The insights are super helpful in navigating an ever changing and sometimes trendy dietary landscape. Wild to find out there are some oils better for me than others and... See more

Rated 5 out of 5 stars

I found GenoPalate through and ad on social media. Thought it couldnt hurt. I easily submitted my dna test and within about 3 days I had my personalized report. Some of the vitamins I am weaker alig... See more

Company replied

Rated 1 out of 5 stars

Customer service is awful not only am I not understood but also have wait forever to get any response

Company details

  1. Fitness and Nutrition Service

Written by the company

GenoPalate is a data-driven personalized nutrition company. Our mission is to empower you to achieve optimal health and prevent chronic disease.


Contact info

3.3

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Interesting information and a helpful…

Interesting information and a helpful nutritionist-great combo

July 13, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

Quick and easy test. A couple of interesting insights.

This was a quick and easy test based on my 23&me dataset. Frankie lead an excellent call. I'll need to dig into the report to better understand key food selections (e.g. no olive oil or blueberries). I also found out that my body is slow at processing caffeine. I'm not sure whether this is consistent with the fact that I don't get the boost most people seem to get from that morning cup of joe.

July 7, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Nick,

Thank you for providing us with this feedback! We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Interesting results!

Frankie was a great help in understanding my Genopalate results. There is a lot of great information in them and it's fun to see and learn about which foods are genetically best for you! The review session was awesome!

June 16, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Mason,

Thank you for providing us with this feedback about the group consultation. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

WHAT A SCAM!!!!! THEY NEED TO BE INVESTIGATED

I decided to try this thinking this was linked to 23andme. Later found it was not and notified 23andme to not release my DNA information.
I paid over $52 and got nothing in return. I am requesting a refund due to this.
I think this is a scam just to get your DNA and your money. Somebody needs to do a good investigation of them as they are now getting everybody's DNA which should not be released to anyone. I am going to contact the investigative reporters and get them exposed.
I was relieved when I got in touch with 23andme and they assured me that my DNA would not be released.

June 15, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Sindi,

Thanks for reaching out to us regarding this. We sincerely apologize for this. We went ahead and provided you with a refund on your purchase since you never uploaded your data file. You should receive an email confirmation of the refund shortly.

If you have any specific questions or concerns, please email us at hello@genopalate.com at your convenience.

Sincerely,
The GenoPalate® Team

Rated 1 out of 5 stars

Get the instructions first before paying

I got my DNA test from a third-party. For $40 GenoPalate offers to analyze third-party results and provide new insights on dietary recommendations. I paid and then got instructions to download third-party data and send it to them, which I was not expecting. I couldn't download the data from the third-party and asked GenoPalate for a refund; I never heard from them again. The credit card company is disputing the charges.

I got an email from trust pilot quote "genopalate.com has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help" unquote

I got my money reimbursed, but the experience was genuine. The paperwork asked to support my claim was sent to the credit card company. Please consult them

April 20, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Fabio,

Thanks for reaching out to us regarding this. We went ahead and provided you with a refund on your purchase since you never uploaded your data file. You should receive an email confirmation of the refund shortly.

If you have any specific questions or concerns, please email us at hello@genopalate.com at your convenience.

Sincerely,
The GenoPalate® Team

Rated 1 out of 5 stars

So disappointed in the training session!

I ordered the test. The first step was to attend the orientation training to better understand my results. I was very disappointed in this training. No one seemed to be monitoring participant muting and facilitator talked SOOOO fast that many did not hear her directive to mute. People coughing, animals, kids, lots of background noise. I think teacher needs to slow down. She seemed like she was in SUCH a hurry that it really didn't matter if we were there or not. But, I will say that GenoPalate was quick to ask me to review their product. I gave them the feedback you just read and their response, as you can see, has nothing to do with my remarks. Frustrating......I'm still going to try to do my best to enjoy the product.

April 7, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Anya,

Thank you for providing us with this feedback.

We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-impact clinical trials and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.

Please email us at hello@genopalate.com, at your convenience, to reschedule another consultation, or with any specific questions you may still have.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Getting most out my GenoPalate report.

Excellent review of the report and information on how to use it. Highly recommended.

April 7, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Suzanne,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

I love showing off my GenoPalate app to…

I love showing off my GenoPalate app to my friends and family because it's so interesting. Finding out if I was sensitive to alcohol and caffeine was probably one of the coolest things I have done all year.

March 22, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Hermila,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Wonderful information

Intriguing information and presented flawlessly ~ thank you.

March 17, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Chy,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 2 out of 5 stars

I am sure I could be more confused if I tried!

I find the Geno palate system to be extremely confusing! And my most recent experience has been by far the most confusing. I can join the Facebook group, download the mobile app, use my fitness pal and still not comprehend my caloric needs per each day. I am sure there is a huge learning curve, I just feel that I am in the basin of this journey instead of on the mountain too!

March 16, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Janice,

Thank you for providing us with this feedback and taking your time to leave a review! We have passed this feedback to our team members.

You are welcome to join one of our complimentary group consults to help you better understand your GenoPalate results.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Custom supplements restored my energy.

March 13, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Sally,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results and your Personalized Supplements! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

I am unique so my nutrition needs should be too!

I am unique! So the one size fits all approach to nutrition did not make sense in my life. When GenoPalate came to my attention, I liked the idea that I could learn which foods were best for me. After years of researching on my own and not really finding answers, I decided to take my DNA results and have them analyzed. It was so easy. I now know which foods are best for me. Many of my friends are equally concerned about their health and confused about what is best for them, I highly recommend GenoPalate to them to find answers.

March 13, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Patricia,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Great information

Great information! I learned a lot that will help me with my eating plan.

March 11, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Lisa,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

GenoPalate is an excellent product

GenoPalate is an excellent product. To be able to devise an optimum nutritional plan utilizing our genetics is a win win!

March 10, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Mary,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

General software-generated report-NOT WORTH IT

General software-generated report for 40$ not worth it. I feel like I have not gained any new valuable information. Not a personal report very generalized. Don't buy!

March 5, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Sergii,

We apologize for your disappointment with your GenoPalate results.

We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-impact clinical trials and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.

If you have any specific questions or concerns, please email us at hello@genopalate.com at your convenience.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Finding me through Genopalate

I was a bit hesitant to get a test about my body but I’m so glad I did! It confirmed a lot of things I suspected like a gluten and lactose sensitivity. It helped me choose the type of foods that are best for my body, the foods I should be avoiding, etc. It has been very helpful and when I follow the suggestions, I can see the difference in how I feel right away. The future is here if you are willing to find your truth. Thank you for making it available and affordable to everyone

March 2, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Lorena,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

My whole experience has been positive.

According to my feedback I need a high starch diet, which I had not eaten before. I had even tried the keto diet. I can't say how happy I was to find out, and I have since eaten a lot more starch, and felt great. I used to weigh over 100 pounds and now weigh 95. I can warmly recommend this approach.
I also do the vitamin program. So nice to know what my body really needs.

March 2, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Anne-Lisbeth,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Changed my life for the better

Prior to having GenoPalate analyze my DNA, I was tired all the time, feeling bloated and terrible stomach aches. Not to mention the excessive weight gain. I get my results, learned to eat the foods my body needs and turned my life around. I have lost a total of 36 pounds and the weight is still coming off. Without testing like this available I doubt that I would have discovered my gluten sensitivity. This test was worth every penny!

March 2, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Rosemary,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 3 out of 5 stars

Plan of Action

Most of the session was showing what was on the web site. The best guidance I got was when you showed how to tailor the food list with lifestyle preferences. I think a typical day's action employing ideas like "what to have for breakfast?", would be good. Like go thru a course with three dishes. Show each dish and reference the whys and what-fors of each dish. People watching might not agree with something but at least the areas of concern are employed not just shown with 'this is this' and 'that is that'.

February 24, 2022
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Rich,

Thank you for providing us with this feedback and taking your time to leave a review! We have passed this feedback to our team members.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Enjoy eating for your genes,
The GenoPalate® Team

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