Geologie Reviews 

1,143
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I’ve been ordering skin care and hair products from Geologie for over a year now and when I tell you I saw results QUICK! The unscented salicylic face wash is amazing for my sensitive skin and helped... See more

Rated 5 out of 5 stars

Hello, This is Praneeth. I have been using geologie from the past 2 years and I must say I have seen real changes. For people giving any sort of negative feedback, I urge you to wait for few months... See more

Rated 5 out of 5 stars

My boyfriend's been subscribed to a skincare regimen for a few years, and I've always used some of his eye cream when he's not looking. I started purchasing my own co-wash last year and love it! I've... See more

Rated 5 out of 5 stars

I have sensitive skin and even the simplest products cause breakouts, irritation and redness. I am currently using Regimen set 05 and I have experienced zero problems with any items in the set. The fa... See more

Company details

  1. Beauty Product Supplier
  2. also in
  3. Health and Beauty Shop
  4. Skin Care Products Vending Machine

Written by the company

Simple. Personalized. Results. Skin, hair + body care. 25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(1,143)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a father of three daughters I have…

As a father of three daughters I have always been aware of the importance of skin care but never really thought of it for myself. Well, Geologie won me over. Regimen #28 has truly made an impact on my health and appearance. The love you put in is the love you get back. And now we can add skin care to our family conversations! That’s cool.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Truly outstanding products

Truly outstanding products - noticed a massive difference within three days. Face is smooth and glowing. Customer service is incredible, super responsive and helpful. Would definitely recommend

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

So far I have been very pleased with…

So far I have been very pleased with the products. The flexibility of a subscription or non subscription based purchased is great. Also the sales that run pretty regularly make things more affordable. The products themselves have been great and as represented.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

It works!

Hello,

This is Praneeth. I have been using geologie from the past 2 years and I must say I have seen real changes. For people giving any sort of negative feedback, I urge you to wait for few months to see real changes, as any new active ingredient used can some irritation for a week or 2 before adjusting to the skin. I am seeing great results with clear system, hydro gel moisturizer and clay mask.. highly recommended!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

This is an excellent product

This is an excellent product. I've been using the 3 stage skin care line for over a month and my skin is clear and it's prevented further breakouts. I've tried a lot of products and Geologie is the only acne product that actually works. I would definitely recommend.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

The best skincare system

I really like the rewards program. Staying on a routine, especially one that works, can get expensive. Geologie does a good job with their rewards program so that it doesn't get too expensive. I have tried other systems as well (Lumin) and have found the customer service and shipping to be better with Geologie and the product line to be far superior in valuen and effectiveness.

April 4, 2024
Unprompted review
Rated 4 out of 5 stars

Really like the products

Really like the products. Like how you have the option of signing up for a subscription or purchasing products al a cart. Also being able to order from Amazon is nice as well.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service. Aleksandra did an job answering my questions and making adjustments to my order. By far one of the best customer services I've ever had.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

To begin with, Geologie’s website is very well structured, and allows us to shop easily without getting lost. Furthermore, they explain very well how to use or apply each product, which is very kind. Lastly, when we have a problem, they make sure that every single issue is being resolved in the shortest time possible. Fantastic

March 27, 2024
Unprompted review
Rated 1 out of 5 stars

They charged my card 180+ dollars for…

They charged my card 180+ dollars for one tiny moisturizer. Support is useless. Offers 40% when they make a mistake. You have to fix this. You quoted 21 dollars but charged me 180? I have to credit card dispute. What world do you guys live in?

March 22, 2024
Unprompted review
Geologie logo

Reply from Geologie

Hey Ravi. Thanks for your review. Our customer success manager has been happy to work with you on a resolution to your issue and is awaiting your response to see how we can get you taken care of.

To be clear, you enrolled into a membership for recurring orders with us during purchase of your trial order, where we communicated the trial period's length, its ongoing pricing, and shared additional information on how you can log into your account with us to ensure you're always in control of what products you're receiving at whatever frequency works best for you. We do not generate recurring purchases for customers unless they acknowledge our membership terms and explicitly agree to them at checkout by manually marking a checkbox.

We then sent you an upcoming order email prior to the processing of your latest order, however, it unfortunately doesn't look like you took any action to make adjustments to your product preferences or to respond to that email so our team could lend a hand with any adjustments you needed. We received a follow-up from you after the full-sized regimen order had already processed and shipped, at which time we were unable to modify its contents. You placed your own order for a separate single moisturizer after that. We ask that customers reach out to us or make their own regimen changes at least a business day, if not two, ahead of a new order processing so that our team can ensure that any changes will be reflected to a new order.

Our CSM will look forward to hearing back from you to see how we can assist further, Ravi.

Rated 5 out of 5 stars

I want to return an un-opened order- Updated- refund issued by Geologie

*Update below*
I want to return an un-opened, un-used order, that I received yesterday, but I have not been getting any responses, I left voicemails and emailed the customer service and also contacted them through chat.
Horrible customer service!
*Update: After I submitted this review, geologie customer service reached out and asked me to donate/get rid of the products with proof for a refund. I handed the products to my upstairs neighbor, took a picture and shared her email with geologie as proof. Within a couple hours, I received a refund. Thank you geologie for hearing me out! and I appreciate your willingness to accommodate me!

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love their cowash..

I absolutely love their cowash for many reasons and they make it more affordable with packs and other rewards deals that I truly appreciate. They have also sent me a full size surprise when I place a large order! Bonus! Likely a customer for life now. This is much cheaper for me and works better than the Co-Wash company I was with for two years.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. The trial products are more than enough to get a good opinion of the product. I have seen a marked improvement in my face, especially with the bags under my eyes. Definitely worth the purchase.

March 20, 2024
Unprompted review

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