Geordie Pool Reviews 

46
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and providing smooth communication throughout the entire ordering process. Reviewers highlight the outstanding delivery and installation service, noting that professional teams arrive promptly, assemble items efficiently, and leave the workspace completely clean. People are especially pleased with how well the items play and look, emphasizing that they are crafted with high standards and represent exceptional value for their investment. Buyers consistently recommend the business for its reliable scheduling and the expert advice provided during setup regarding proper maintenance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly customer service from the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting exceptional communication and punctuality... See more

Service

Clients share positive opinions on service, highlighting quick, efficient, and friendly assistance from start... See more

Product

Customers consistently note positive experiences with product, highlighting the brilliant quality, stylish... See more

Quality

People report high satisfaction with the quality of the products. Consumers highlight that the pool table is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely A* service! Brilliant communication and customer service from ordering to delivery and setup! Special shout out to Tony and his colleague who delivered and set up pool table. Nothing was to... See more

Rated 5 out of 5 stars

Fantastic service, so pleased with delivery and installation. First supplier went insolvent, however Geordie Pool picked up the order and delivered within 3 weeks. Family are so happy already and many... See more

Rated 5 out of 5 stars

Fantastic experience. First supplier went insolvent, however Geordie Pool picked up my order and Pool table delivered and installed only 3 weeks later. Family so pleased already, with many family nigh... See more

Rated 5 out of 5 stars

Cannot fault our experience with these guys. Really knowledgeable, helpful, and proactive. They fitted our delivery in pre xmas with tight timescales. Delivery drivers kept us up to date, were in and... See more


Company details

  1. Gift Shop

Information provided by various external sources

Manufacturers and suppliers of quality pool tables, snooker tables, cues, cue cases and pool and snooker accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(46)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect experience

The two men who delivered and fitted our pool table were amazing. They had driven all the way down from Newcastle. They were very proffesional and insightful working out the best place for the pool table to sit. They were two lovely gentlemen called Roy and Terry, I real thanks to you both

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

2 experiences with this company.

2 experiences with this company.
Asked for information of an outdoor pool table so footings could be installed before arrival and after being told i was interrupting his fish and chips supper the information I requested was never sent.
Ordered online a second leather outdoor cover for my 7ft table and still waiting after a week.
Terrible customer service. Will never use again

November 4, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a pool cue - Received a 'block of wood' which resembles a pool cue

I purchased a pink graphite pool cue which was a birthday gift. I ordered the item on the 17th of July. After waiting about 2 weeks (30th July) I decided to send an email asking for an update on the delivery and never received a response. So again I waited a few more days (3rd August) and decided to call for an update. The landline number advertised on their website was not answered, so I called the mobile advertised and reached someone. The guy I spoke with said he would have a quick look and told me they had 1 in stock (despite already ordering and paying for the '1 in stock' two weeks prior) and would send it next day delivery. The item was then delayed a couple of days and eventually picked up on Friday 7th August (3 weeks after ordering it). The cue feels like a cheap piece of wood cut and wrapped/coloured incorrectly as the material they have used to wrap it is peeling away. The base of the cue does not have a rubber stop, instead it has another screw hole which does not make sense. The bottom part of the cue is also tiny in comparison to the upper half. Very disappointed in this purchase and feel I have been ripped off / scammed.

EDIT: I do have to credit them for issuing a refund and not making a meal of the process.

August 12, 2020
Unprompted review

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