George Boyd Architectural Ironmongery  Reviews 169

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I visited the Sunderland branch this morning for a new UPVC door lock assembly, The counter staff member identified the type straight away and said I can fix that for you. Less than 5 minutes later j... See more

Rated 5 out of 5 stars

Angela Travers at George Boyd Scotland is brilliant, patient, kind and very helpful. Always on hand to assist no matter how simple my query may be. I manage a building for FirstPort Retirement, an... See more

Rated 1 out of 5 stars

My 1st order with George Boyd ( as a property developer): Delivery by DHL one day late, just dumped outside the door, despite us being here. Product box damaged. No fixing screws, instructions (or te... See more

Company replied

Rated 5 out of 5 stars

As fantastic as I had hoped. After a couple of rocky starts with the email a question option, (no response), and the central phone operator giving me the wrong number, (for debt management), I got thr... See more

Company details

  1. Hardware Store
  2. Construction Equipment Supplier
  3. Do-it-Yourself Shop
  4. Door Supplier
  5. Metal Supplier

Written by the company

With a reputation for outstanding design, reliability, and service that stretches back over 170 years, George Boyd is your one-stop shop for Architectural Ironmongery and everything needs to finish the job. We have a team of fully trained employees ready to provide you with the advice whatever the project size. As a member of the Guild of Architectural Ironmongery, George Boyd is committed to not just reaching, but exceeding our customer's expectations. Whether you are a Housing Association, Local Council, Independent Contractor or DIY hobbyist, we can offer the highest levels of customer satisfaction.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

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4.0

All reviews

(169)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordered and delivered

Ordered and delivered free the next day.
Not needed aftersales service so cant comment.
Maybe a bit less plastic wrap on item would be nice for "the world" etc.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Good range, competitive cost, great service

I needed replacement handles for a 20 year old door and thought that this could be difficult.
I found the handles without difficulty and the comprehensive details meant that I had confidence that they would fit.
The cost was very reasonable and the delivery was very quick.
I would have no hesitation buying from George Boyd again.

August 16, 2022
Unprompted review
George Boyd Architectural Ironmongery  logo

Reply from George Boyd Architectural Ironmongery

Hi Colin.

Thank you for shopping with us & sharing your positive experience.

We are currently making a lot of changes within our business to help better serve our customers so your kind words made our day.

Rated 1 out of 5 stars

Great shop with good products at a…

Great shop with good products at a decent price but they have one major issue and that’s serving you. You can stand in an empty shop for ages with staff walking about ignoring you. If your looking for a quick cheap and decent service then I’d advise to go across the road to Screwfix or if you have all day to loiter about go to Boyd’s.

August 12, 2022
Unprompted review
George Boyd Architectural Ironmongery  logo

Reply from George Boyd Architectural Ironmongery

Hi David.

Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Are you comfortable letting us know which branch this occurred in?

There are currently a lot of positive changes going on within our business, however, the level of service we provide our customers is the MOST important thing. We will be taking all the necessary steps to not only rectify this issue, but also going the extra mile to provide a level of customer service that exceeds expectations.

Please feel free to get in touch with us through Facebook and we will do our best to make this right.

Rated 5 out of 5 stars

Excellent customer service

Bought two items, one was perfect, the other had fixings the wrong size (I wanted something that fit the original holes on my door). When I spoke to them the customer service was excellent. Everyone I spoke to was so helpful and polite. They did everything possible to find me a replacement that would fit, I dealt with Kevin who even personally measured various products, nothing was too much trouble. Unfortunately we couldn’t find the right fit so he promptly refunded me without question. Good prices, plenty of choice. Highly recommend this company.

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Allan and David are professional guys…

Allan and David are professional guys with a vast knowledge of ironmongery. I regularly use them for my companies business and also for personal stuff as well. Really friendly and down to earth guys. If they don't have what your looking for, they get it in for you in a few days. Excellent service. I'm always proud to pass on their great name to people who I work and deal with. Super efficient Super professional Super easy to deal with. No nonsense guys with great advice.

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Patient and extremely helpful

George Boyd staff are a credit to their trade. I was overwhelmed when I recently took on a solo DIY project and from the advice of the fellas I walked away with the equipment I needed and a feeling of empowerment; ready to take on this project! Never did I feel they were being condescending or growing impatient with all my questions.
Thank you so much !

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

George Boyd South Street Glasgow

My first contact with George Boyd was with a BDM, Tony Quinn after he contacted our company, he put me in touch with the South Street Branch in Glasgow, the staff there are extremely helpful and have always gone above and beyond to source items for me, they always communicate well and keep me updated on timings for deliveries, would definitely recommend this company as transactions are smooth and on time

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great products & service

I visited a branch to look at door handles and with some great advice I ended up ordering some that day. They arrived very quickly and was extremely happy with my purchase.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Allan & David at the Hamilton Branch …

Allan & David at the Hamilton Branch are a credit to this company.
Extremely helpful and professional.
Nothing is any trouble for them, sort out your requirements fast and hassle free.
Would highly recommend this company to anyone who would require an ironmonger.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Review

George Boyds are a very helpful company nothing is a problem Mr Gordon at the Hamilton branch has even delivered parts to my house after closing time, this in my mind is first class service,I would recommend George Boyds to others

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great staff, great service & a great price too!

I needed some handles for new doors in my house, the sales person took me through a few options and made sure I was getting everything I needed for the job.
What I wanted wasn't in stock so she ordered it for me and it was there the next day.
Great staff, great service & a great price too!

March 21, 2022
Unprompted review

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