George Browns Reviews 

227
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast and efficient delivery service, often noting next-day arrivals. Many people also highlight the excellent service and helpful, knowledgeable staff who provide quick and polite assistance. Consumers consistently find competitive and reasonable prices, making purchases a good value, and are pleased with the quality of the products received. However, some customers also noted issues with their orders and deliveries, experiencing missing or damaged components upon arrival. Others mentioned difficulties with delivery logistics, including delayed shipments, packages not being received despite being marked delivered, or issues with scheduling and tracking. Some reviewers also reported unresponsiveness from customer service when trying to resolve issues or inquire about orders, and unexpected additional delivery fees.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and fast delivery... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the excellent... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and great service... See more

Price

People report positive experiences with price, often noting that prices were competitive, reasonable, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced

Company replied

Rated 4 out of 5 stars

Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(227)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Trusted company for garden machinery.

Good price for what I was purchasing a petrol strimmer.Fast delivery but parts wasnt included with the kit however a phone call I made rectified and I gained and fixed the problem.

May 29, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Brush cutter purchase

Great range of machines, very helpful staff and great offers.Very prompt with delivery and on time.

April 28, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Happy customer

I rang to discuss my purchase and the people I spoke to were very helpful. My order was delivered promptly and I am pleased with my purchase. The price was very good and I would happily use this firm again.

May 23, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Online order for very competive priced…

Online order for very competive priced item, contacted customer service by phone to increase the order, all done very quickly with item arriving next day.

May 6, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you love it

Rated 5 out of 5 stars

Courteous and helpful staff

The staff was very helpful in discussing our requirements. The mower that we purchased was prepared and reserved for us to collect at a time suitable for us. We have been using the machine since getting it and is perfect for our current need.

April 24, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you love your machine!

Rated 3 out of 5 stars

Delivered but wouldn't trust.

Bought online. Best price paid for the Stihl FS55 but didn't receive the head mentioned in the description. Delivery was £7.99 which I thought was expensive for standard delivery but did dispatch quickly. No communication from company although I sent a couple of emails. Hoping the brush cutter doesn't have any issues.

April 23, 2025
George Browns logo

Reply from George Browns

I'm sorry you had this experience. We have changed the information on the listing to reflect the new FS55 kits.

Enjoy your new strimmer

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