George Browns Reviews 

227
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast and efficient delivery service, often noting next-day arrivals. Many people also highlight the excellent service and helpful, knowledgeable staff who provide quick and polite assistance. Consumers consistently find competitive and reasonable prices, making purchases a good value, and are pleased with the quality of the products received. However, some customers also noted issues with their orders and deliveries, experiencing missing or damaged components upon arrival. Others mentioned difficulties with delivery logistics, including delayed shipments, packages not being received despite being marked delivered, or issues with scheduling and tracking. Some reviewers also reported unresponsiveness from customer service when trying to resolve issues or inquire about orders, and unexpected additional delivery fees.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and fast delivery... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the excellent... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and great service... See more

Price

People report positive experiences with price, often noting that prices were competitive, reasonable, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced

Company replied

Rated 4 out of 5 stars

Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(227)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

To be honest

To be honest, we were extremely disappointed that there had not been a proper check of the strimmer and all its constituent parts before it left your premises. Parts were (and remain) missing and despite repeated emails to the gentleman who we were dealing with, no response was received. We subsequently learnt that he had left the company but it would appear that no provision was made to cover his work in his absence. However, when my wife spoke to you yesterday, she was impressed by your friendly manner and the fact that you are looking to address the issue.

April 1, 2025
George Browns logo

Reply from George Browns

Hello, thank you for your review. We are working to resolve this issue and we apologise for any inconvenience this will have caused.

Rated 5 out of 5 stars

I purchased a STIHL scarifier cordless

I purchased a STIHL scarifier cordless. From George Browns. It was the cheapest on the Internet, in some cases nearly £100 cheaper.
Nick sent me an email to say that they have only the display model and more is coming in the following week. I agreed to wait, but two days later brand new STIHL scarifier cordless arrived. I was very happy with the purchase. Can’t fault George Browns at all.

March 31, 2025
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Reply from George Browns

Thank you for your kind words, enjoy your new Scarifier!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. All good.

March 24, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words

Rated 1 out of 5 stars

Sent out strimmer in a broken box and…

Sent out strimmer in a broken box and the handles are missing. Tried emailing and have had no response, have rung your online sales number multiple times and it has never been answered. Easily the worst online shopping experience I’ve ever had

March 26, 2025
George Browns logo

Reply from George Browns

Hello, we have emailed you regarding this issue. We hope to find a resolution soon. We are sorry for any inconvenience this will have caused.

Rated 5 out of 5 stars

Seamless process

Great price, simple online transaction and delivery within a couple of days.

March 18, 2025
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Reply from George Browns

Thank you for your Feedback, we hope you enjoy your product

Rated 5 out of 5 stars

Great new lawnmower

I ordered a lawnmower online.
It was delivered quickly without fuss.
The order process was simple and easy to navigate.
My Al-Ko mower is everything I hoped it would be.

March 11, 2025
George Browns logo

Reply from George Browns

Hello, thank you for your kind words. We are happy you are pleased with your product. Happy mowing :)

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN
They didn’t answer two emails from me or three phone calls. Phone calls go through to an answer machine with a message something like “we can’t take your call right now and you can’t leave a message so call back later”. I gave up after 3 calls - at the wrong location.

January 14, 2025
Rated 1 out of 5 stars

I feel misled

Misleading on line advert describes it as stihl GTA mini system but when you are sent to via link to Browns website it changes in small writing to shell only.
There phone system only has a message saying you cannot leave a message and phone back. After numerous attempts I resorted to emailing them and await a reply. My query urgent as depot I collected from closes down in 2.5 days. Ordered online and collected from Leighton Buzzard

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

With staff like Em, why go anywhere else.

Placed my order online and received a call 2 days later from their online sales team, Em was the name of the man I was dealing with. He couldn’t have been more helpful, happy to accommodate my request to cover the boxes in black plastic to avoid them being identified when they were delivered. A number of calls went back and forth and culminated with confirmation that they were to be delivered in the next 30 minutes. With service like this I’m happy not to get the cheapest price. Thank you.

December 19, 2024
Rated 5 out of 5 stars

In a word, excellent.

A good Quality product, competitive pricing and top notch service, would definitely use again.

December 5, 2024
Unprompted review
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you enjoy your product

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