George Browns Reviews 

227
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast and efficient delivery service, often noting next-day arrivals. Many people also highlight the excellent service and helpful, knowledgeable staff who provide quick and polite assistance. Consumers consistently find competitive and reasonable prices, making purchases a good value, and are pleased with the quality of the products received. However, some customers also noted issues with their orders and deliveries, experiencing missing or damaged components upon arrival. Others mentioned difficulties with delivery logistics, including delayed shipments, packages not being received despite being marked delivered, or issues with scheduling and tracking. Some reviewers also reported unresponsiveness from customer service when trying to resolve issues or inquire about orders, and unexpected additional delivery fees.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and fast delivery... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the excellent... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and great service... See more

Price

People report positive experiences with price, often noting that prices were competitive, reasonable, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced

Company replied

Rated 4 out of 5 stars

Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(227)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication and clear and concise information, delivery was fast a great price.

November 22, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you enjoy your product

Rated 4 out of 5 stars

Should reconsider their finance…

Should reconsider their finance partner, wanted to buy on finance but their system kept crashing so went with karma which was quick but monthly payments higher! Price was a bit higher than elsewhere which I didn’t mind as I was able to pay monthly

November 18, 2024
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Reply from George Browns

Thank you for your feedback. We are glad you were able to find an alternative method of payment. We hope you enjoy your product

Rated 5 out of 5 stars

A great website

A great website. Was kept upto date all the time,
My order arrived exactly when they said.
The delivery by DPD was again very good,
And came within the 2 hour time notification.
The driver ver helpful as my parcel was quite large.
Would certainly recommend George Brown.

November 18, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Customer Focused

Competitive pricing, quick delivery

November 18, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Recently purchased ride on mower and other equipment.

Recently purchased ride on mower and other garden machinery. Great service, communications and products...highly recommended. Jake went out of his way to ensure a speedy and thorough service.

November 15, 2024
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Reply from George Browns

Thank you for your kind words! We are glad you were happy with our service, and we hope you enjoy your new mower!

Rated 5 out of 5 stars

satisfied customer

got what I ordered in the time stated and kept updated first class service

November 11, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Excellent Service & Delivery

It was my first time buying from george Browns i phone to enquire about a blower and the gentlemen was polite and helpful. So i brought it for a good sale price the delivery was great it arrived within two days so i am happy 🙂

October 24, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Very impressed

Very accurate website. Very competitive product pricing (I was buying a Stihl Strimmer). Very efficient delivery service at a fair price.

October 29, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Easy to order

Easy to order. Phone updates provided. Would have been a good opportunity for an ‘up sell’ of Stihl motomix when I collected the petrol leaf blower.

October 28, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Looked online and click and collected…

Looked online and click and collected items. There were loads of chainsaws in stock very pleased with price and unlike another online garden machinery supplier I tried and then failed to get delivery from after a month having to resort to a Section 75 for refund, Browns had loads of stock.
Would always use this company in future as a good reputable supplier.

October 29, 2024
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Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Great service thanks

Great service thanks. Turned up promptly.

September 30, 2024
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Reply from George Browns

Thank you for your positive review. We hope you enjoy your new machine.

Rated 1 out of 5 stars

Poor communication even from the so…

Poor communication even from the so called Sales Manager. Workshop did not listen to problem with Stihl pressure washer so returned item with the same problem, even though they kept if for 3 weeks.
Problem still not resolved and unwilling to communicate to resolve issue.

October 3, 2024
Unprompted review
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Reply from George Browns

Thank you for your review. We have passed this onto our sales team who are dealing with your issue.

Rated 5 out of 5 stars

Really great service

Really great service, can't fault the customer care and very pleased with my new Stihl chainsaw.

September 16, 2024
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Reply from George Browns

Thank you for your positive feedback, we look forwards to doing future business with you.

Rated 5 out of 5 stars

Stihl MSA200 Purchase and Follow-up Customer Service

Bought a Stihl MSA200 listed on the website (and on every other website) as a 14” chainsaw. It was delivered quickly and the tool itself is great. But it was sent with a 12” chain guide and matching chain. I discovered this after more than a month when I went to buy a new chain and checked the spec. Should have done so properly when I received the goods in the first place.

Have to say that George Browns have responded superbly, calling me within 24 hours and posting out a 14” bar and chain which I received the next day free of charge despite being beyond the 30-day money back period.

With competitive prices and excellent customer service to back it up, I won’t hesitate to use George Browns again.

September 24, 2024
Unprompted review
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Reply from George Browns

Thank you for your feedback, I am glad we were able to sort this issue out for you.

Rated 5 out of 5 stars

Prompt service and delivery

Prompt service and delivery, I live in part of UK, one company tried to charge me £200 delivery for identical product, and you charged me £10. Not hard to see that lawnmowers on line are the rip off merchants here. Would have no problem recommending your services.

September 9, 2024
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Reply from George Browns

Thank you for your positive feedback. We are glad we could help. Enjoy your new product :)

Rated 5 out of 5 stars

excellent customer service.

Online purchase and a member of staff rang me up to check something with me before posting it off. Which I thought was excellent customer service.

September 4, 2024
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Reply from George Browns

Thank you for your positive feedback. We are glad we could help. Enjoy your new product :)

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