Geox Reviews 

Had no idea they shipped from EU so a return is fiddly print 3 copies docs etc. Takes an age both ways and refund. Shoes were rubbish thin insoles anyway. Total waste of time. Not what they used to be.

Bought Geox Xand sandals. Happy to spend more for a good looking sandal that promises comfort with shock absorption etc but these have to be the most uncomfortable and actually painful pair of sandals that I have ever bought. They were £100. I really expect quality at that price. Tried to wear them twice now and they are just so uncomfortable they are actually unusable. They feel fine until you walk on them for 10 mins or more. The inner sole is just rock hard and weirdly shaped plastic. The footbed has a curve around the edge which starts too far into the foot bed area. I have a narrow foot so these shoes must be causing others lots of discomfort ..? I would genuinely rather go barefoot. I was a Geox regular so always go with the same size but this is my second pair of uncomfortable shoes from Geox. Not quite sure what's going on with their product development. Annoying when the product promise does the actual opposite.

I have just returned a pair of walking shoes as they are a poor design and have caused massive blisters. I was told because I have worn them the assistant could not refund and I was to contact their customer services. I declined as I know where this is going. So the assistant offered to email herself. I will await their reply. But after reading the reviews I do not hold out much hope of getting a refund. I hope I am pleasantly surprised.

I have a pair of Oxford shoes from GEOX that I have used SO MUCH for the last 8 years and since they are still in a good shape I decided to buy some elegant sneakers again in GEOX. I even bought the special prodcut (spray) to protect them before going out from home but after 5 uses the part supposed to be leather on the top front started to show peeling on both shoes so I stopped using them... I went to the shop in the center of Budapest where I bought them to show what is going on and the treatment of the lady working there was SO DISRESPECTFUL that I put for the first time a claim at the local customer book! She didn't let me speak, she was laughing at me for even trying to return with the shoes... she compared my case with kids who play football and then want to return the shoes... awful. I will never buy from GEOX again.

would give Geox shoes a -1 if I could - barely worn (maybe 30 times) and the material at the top of the shoes has started to split and separate. they were b expensive too - poor show, Geox! will know better than to buy any more of your products!!!

I was totally disillusioned by the low quality material used in these shoes. You buy it paying much more than genuine leather shoes and you get cheap faux. The cover goes much earlier than the shoes...

Absolutely horrible customer service and company.

Not only is sizing in consistent, but how their shoes make it through quality control is beyond me.

Called customer service a few times due to multiple issues with different orders and the man who picked up every time sounded like he was awoken from asleep, can hardly understand him as he mumbles, and was clearly annoyed to have to be on the phone.

Shoes were shipped to me with pink markings all over them from production.

Offered a $30 voucher for a FUTURE pair. No refund or exchanges on current pair. Requested that the voucher be applied to current pair- as most logical and what most companies would do. A big firm no.

Trying to communicate with them is like trying to communicate with people who don’t understand common sense.

Horrible company. Horrible customer service. Stay clear of GEOX.

No wonder they have poor ratings- should have looked first!!

The breathing shoes leak. I bought a pair of shoes 2-3 years ago. Only started wearing them a few months ago when going to the office 2 times a week. They’ve been fine, they have the breathing soles. It was the first time I wore them in the rain yesterday and the left shoe started squelching all day. It’s pretty loud and distracting. It’s a pity as i had bought the similar style over 15 years ago and i loved the shoe. It’s a smart/casual shoe in leather and canvas. I called the store on Oxford street where i bought them but unfortunately the warranty is only for 2 years so they may not do anything. They are still in great condition but annoyingly i may not be able to wear them in the rain. I will just have to get a pair of reliable Clarks.

I never received the order, their excuse is "due to large volume of orders" bla bla. It's a scam!

Very poor customer care department !
I have been a regular customer for around ten years however after a poor experience and a massive drop in quality my business will go elsewhere.
Let their consistently low Trustpilot rating be a warning.

I am a big fan of Geox products, which are generally good quality. However, their returns process has been very frustrating. They claim you can return via UPS and arrange a pickup at your home. However, the hyperlink that gets automatically generated for this by Geox is a US link and does not allow arranging a pickup to a UK address. I wasted ages figuring out what the problem was and trying ways to fix it via the UPS website, including registering with UPS as a UK user, but to no avail. In the end I will have to drop it off at a UPS pick up point which is not very convenient.

I placed an order several months ago
After a first email of confirmation
No update
No reply to my email
Never received anything
Not trustable company,
Order Number is 2024011924292780

Whilst I love the style and fit, I’ve had the sole crumble on two pairs. Never happened with any other brand and I keep my boots for years. Both were Geox Respira. I won’t be buying again as I need long term quality. Seen comments on other forums about this issue with Geox.

I have been a Geox customer for a few years. I am surprised of many negative reviews, mainly related to delivery that is not something Geox can control in full. The styling is nice and the quality is very good for the price. I had one pair with the sole breaking apart. Mainly an hestetical problem but I returned them by post and I was fully refunded. Sizing is a bit inconsistent for different models but I suppose this is normal. Clearly Geox does not actively monitor Trustpilot. I think they should since I cannot believe they deserve such a low rating.

I wish I had read reviews about Geox orders before ordering.

The process is very slow and their website doesn’t give all the information - for instance, delivery times are based on date of dispatch, not date of order; and the majority of their stock is kept in Northern Italy, so if you’re ordering online you’ll wait till your items travel across Europe.

I would like to have written a review based on wearing news shoes and whether they were any good but Geox really needs to improve its delivery experience for customers.

As my order was under £59 they charged £6.90 postage but I still ordered, looking forward to arrival of shoes. Next hurdle was their courier decided to take their time and mess about with delivery, first saying a Friday and changing it to the following Monday. When I eventually received it and opened the box, the shoes inside were nothing like I had ordered. No-one, on sending these shoes, had the common sense to look in the box to see if they were sending the correct ones. A bunch of thickos. Wish I had taken the time to read these overwhelmingly bad reviews prior to purchase. I would have thought twice.

Terrible experience! I placed the order for 2 pairs of shoes on 12 March (£215 altogether). I was waiting for almost 2 weeks while my order was "processing". This week I sent them 2 customer service requests asking about the status of my order. Both were completely ignored! Today I was fed up waiting and called their customer support directly. The assistant on the other side checked the order and promised to send me an update about the status shortly. At 5:02pm (2 minutes after their call centre was shut) I received an automatic email that my order was cancelled because "product is unavailable". They clearly messed up with my order, I wasted time with them and didn't receive ANYTHING. Avoid them at all costs!

What a joke!! I bought a pair of heels (supposedly comfortable) and they are faulty as when I walk they make deflating noises… of course everyone turns and looks at me. That’s £130 in the bin. And while I am trying to contact Geox customer service they are always busy or not responding to emails. Last time I will ever buy from them. And btw, this pair is 100% genuine as I bought it from the London flagship store.

I have 4 pairs of Geox runners, bought over the years since 2017. They have been a perfect fit, and great quality leather. The last pair were far too small and I question their authenticity. Will switch to another brand.

Never buy their products directly from their webshop. They have worst ever return policy and their customer service is horrible.
Instead of returning the full amount for a faulty product, they issue vouchers (I recieved 4 instead of 1 for full amount), you need to buy a product for more than the voucher amount and some of the vouchers don't work.

It takes months to get issues sorted and when they refunded the amount, all international feed were charged to me as a reciever, so instead of receiving 430 DKkr. I received 167 DKkr.

Don't buy anything online from geox.com - just don't!