Great customer service, fast acting and extremely efficient and knowlegeable. Joseph found the part I needed and had it out to me the next day. Highly recommended company, my 1 stop shop from now o... See more
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Great service from German Parts. Communication was on point throughout the transaction, answering any questions I had about the parts/delivery. I ordered a pair genuine shock absorbers and the pri... See more
Company replied
I have never given a negative review, but on this occasion I feel I need to. I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon i... See more
Company replied
German Parts pull through for me everytime I need OEM products for my car, not only is their service top tier but they can beat the main dealer on price every time.
Company replied
Company details
Written by the company
Specialist in all OEM German car parts, from headlights to engines we guarantee we have the parts available to satisfy your needs from stock!
Contact info
Sedge Green Business Park, Nursery Road, EN92PA, Waltham Abbey, United Kingdom
- 01992522600
- enquiries@germanparts.co.uk
- germanparts.co.uk
4.0
Great
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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German Parts company
German Parts company
German Parts company . Very rude, threatening behaviour recorded
German Parts company , Nursery Rd, Waltham, Abbey, EN92PA, managed by Joe and Emily.
NO HARMFUL OR ILLEGAL CONTENT HERE. THE EXACT TRUTH AS IT HAPPENED.
What a disgrace this company is. Bought a rear light for a Mercedes 2o months ago. I returned it immediately as it was faulty. The manager Jo confirmed the return by telephone and informed me that the refund would be with me in 3-5 days.
20 month later, after numerous calls and emails to both Jo and Emily . Still haven’t received it.
You call Jo and he says calmly, email Emily, she will sort it out. You email E and there’s no reply. You call Jo back and he just says don’t call him again. This has been like this all this time. I forgot about this on several occasions as, well, you just forget as you’ve got other things to get on with.
I have proof of the transcript acknowledging my return and promise of a refund from Jo. But no joy.
I have never been rude to these people but my last call I was aggressively foul mouthed by Jo.
I am now going through a small claims court to get my refund.
UPDATE
Sent them notice of intention and I was refunded. Only took them two years.
BEWARE!!! These are not to be trusted!!!
Copy of part of transcript 2 years ago.
Tue 2nd Jan '24 12:51
Hi
I can see Jo sent a request for your refund just before Christmas but due to the amount bank holidays etc it would be delayed, please allow 3-5 working days from today for it to reflect in your account.
If you have any further questions please contact uS
Update
Whatever
Doesn’t matter who I am. You don’t threaten people because they want a refund.
You’ve got history of delaying refunds, over 20% of your reviews. That’s bad business.
Merry Christmas to you and hopefully, you’ll have an honest and better new year. 🤭🥱
December 21, 2025
Unprompted review
Reply from GERMAN PARTS
Dear Mr Bennions,
We do not appreciate the inaccurate statements you have chosen to publish on Trustpilot.
For the avoidance of doubt, you were refunded in full, and written confirmation of this refund was provided to you via email.
You have been unable to provide any evidence that the item was returned, nor any tracking details to support your claim. The refund was issued solely as a gesture of goodwill after persistent and abusive contact directed at our business over an extended period.
It is worth noting that contacting any reputable company nearly 20 months after purchase to demand a refund—without proof of return—would ordinarily result in the request being declined and further contact discouraged.
Regarding your comments about our telephone manner, our records show that you contacted us while stating individuals’ full names and home addresses in a threatening manner. This call was recorded and remains on file.
You have received your full refund. There is therefore no outstanding matter between yourself and our company. We now request that you cease further contact.
Furthermore sending emails like this to us (please see below)
20/12/2025 - 00:35
Hi, f**k you
Companies run by Arseholes like you shouldn’t be allowed to trade. Ripping people off like you did with me . You should be ashamed of yourselves.
Having said that, thank you for my refund, much appreciated, you cockney c**t.
Will not be accepted, this has been reported to the police, as a fireman Mr Bennions (civil servant) we would think you’d know the law and how to conduct yourself.
We wish you a Merry Christmas and a Happy New Year, and trust this brings the matter to a close.
Kind regards,
German Parts
Got me out of the dark!
Germans Parts absolutely saved me, my BMW 5 series headlights started to form condensation and then collect water in them I thought my car was done for, I looked high and low for reasonably priced headlights and debated going down the second hand route until a friend of mine recommended German Parts.
I purchased a pair of brand new bi xenon headlights, they come very well packed and even built up ready to be installed, needless to say I am now back on the road and ready for the winter months!
The headlights were brand new, delivery was swift, I cannot fault them.
I highly recommend German parts and will continue to use them in the future!
November 19, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you for your kind works Mr Mason, Merry Christmas & Happy New Year
FAKE PRODUCTS NOT NEW Stay well clear of this company
Stay well clear of this company, sent a fake headlight advert shows pictures and advert states (brand new genuine), sent back kindly offered refund or replacement but didn't have in stock, into second week received 2nd headlight missing hella stamps and where the bulbs fits it was burnt, headlight again not genuine and was used, was advised the burn was from testing and the hella stamp missing on the plastic is normal, they charged £550 for a £200 headlight, wish I had read the reviews here before ordering as customers have similar issues, I will report to trading standards, sharing this experience so others dont go through the same unfortunate experienced.
Just to be clear review hasn't been submitted to get a partial or a refund its to save others going through the same experience as myself and others who have also had similar experiences, having to keep the headlight for 2 reasons, its not a small job to keep replacing headlights also the messing about having to post it back again with no fault of myself, headlight is working therfore to save further inconvenience to myself and weeks of more agro will leave fitted, also to clarify pictures where taken of the burn soon as it arrived date and time stamped and can be cross referenced against proof of delivery, the section in question is NOT burn marks its burned as in melted.
November 11, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you for your review.
We would like to clarify several key points regarding your comments to ensure full transparency:
1. Initial Headlight Sent in Error
The first headlight you received was mistakenly dispatched due to an isolated quality-control oversight during our Black Friday period. This occurred because a previous customer returned a headlight that did not belong to us, and unfortunately it passed checks during the exceptionally high-volume period.
As soon as the issue was brought to our attention, we acted immediately and arranged a replacement without delay.
2. Concerns Raised About the Replacement Headlight
After receiving the replacement, you raised two concerns:
• “Burn marks” on the unit:
These marks were not present prior to dispatch. We retain detailed pre-shipment photographs of all products, including this headlight, which show the item in perfect condition.
• The missing Hella stamp on the outer
bezel:
The bezel you are referring to is a cosmetic finisher and not part of the headlight itself. The headlight unit is fully branded with the correct Hella and BMW markings throughout, as expected of an OEM component.
3. Return and Refund Offered
We offered an immediate pre-paid return label and a full refund for the replacement headlight. Despite this, you informed us that you do not wish to return the product and have now installed it on your vehicle.
Once a product is fitted and retained, it is considered accepted under our returns policy.
Why would you keep an item you believe to be fake an fit it to your vehicle?
4. Request for a Partial Refund
You also indicated that a partial refund would prevent you from leaving a negative review. We do not engage in such arrangements under any circumstances. Our responsibility is to act fairly, consistently, and in accordance with our policies for all customers.
⸻
We are always happy to resolve any genuine product concerns and have demonstrated this by offering a full refund and free return. However, if a customer chooses to keep and install a product, we cannot be expected to issue compensation.
We remain committed to providing high-quality parts and transparent customer service to everyone who shops with us.
Kind regards,
GERMAN PARTS
10/10 experience
10/10 experience. Joes a great honest man that you can rely on to get the job done. Highly recommend
November 20, 2025
Unprompted review
Reply from GERMAN PARTS
Welcome back anytime Mus, customer and friend for life!
Outstanding Service…
Bought a set of Mercedes G63 Alloys with tyres. Really impressed with them. And fantastic service from Joseph, he even opened up out of hours for collection 👏
November 15, 2025
Unprompted review
Reply from GERMAN PARTS
It was a pleasure serving you Adrian, Your always welcome, we hope you enjoy the new alloys!
Quality Parts and Great After Sale Service
Received my ordered parts and most importantly, the quality is excellent. After sale support is top tier (10/10). I got a c63 carbon diffuser and a few other items. The diffuser is sooo gorgeous. Everything perfectly fit without any issues.
Overall great shop.
September 19, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you for your business, you are always welcome back!
DO NOT LET THE FAKE POSITIVE REVIEWS TRICK YOU.
Do not believe the positive reviews posted…it’s all fake
After incurring further losses, Jo has finally given me a refund for the defective suspension parts, however, based on the attached pics, I’d say stay well away from this business.
This matter is being escalated from small claims court to trading standards to even further. To think that these people find it ok to supply defective parts and then install as per the pics below, it’s ridiculous. Damage was found to front suspension bags and I have evidence that these damages was not there prior to giving my car to German Parts for a week, this is being raised to Trading standards.
Summary:
- defective parts supplied
- losses occurred due to fitting defective parts
- parts fitted horribly wrong by German Parts
- losses occurred to have them removed and have brand new ones installed
- damages found to front suspension bags
- damages found to car trimming near boot area, instead taking off the parts, they’ve ripped off the trimmings
- everything mentioned is evidenced really well with pictures to videos
- court claim, trading standards and fraud protection team are aware and case is moving forward
Please see the pictures on google review, trust pilot wouldn’t give the option to upload pics.
July 29, 2025
Unprompted review
Fast visit and easy had all parts in…
Fast visit and easy had all parts in great condition ready upon arrival and at a great price and loaded them into my vehicle
5star service
October 16, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you for your kind words, your always welcome!
Order No. 1128
Like many other reviews, initial communication with this company starts well but soon deteriorates when problems arise at which point they become defensive and ignore requests to put things right.
I ordered a pair of replacement headlights for my BMW in October 2024.
They were delivered in December 2024, and were professionally fitted and programmed using ISTA software.
However, the DRL on the left headlight was considerably dimmer, which I reported to German Parts, and to their credit, they sent out replacement DRLs.
The beam pattern thrown out by the lights was also erratic, which I reported to German Parts.
I made an appointment to visit German parts and
I visited them in January 2025 for the DRL to be replaced and the beam pattern rectified.
I met the owner Joe, who I found to be very friendly and personable.
The errors with the headlights could not be rectified, so Joe agreed to order replacements for me.
However, these never arrived.
I made many calls to German Parts as well as emails and WhatsApp messages which were ignored.
A BMW dealership inspected the headlights and confirmed that the beam pattern was erratic and tried to correct them but without success and suspected they were probably for LHD models, and would fail an MOT.
I pointed this out to Joe, but by now he was not responding to any emails/WhatsApp messages from me.
I then had the headlights replaced by BMW for new OEM ones in order that the car would not fail its MOT.
I asked for a refund from Joe - again this was ignored, so as a last resort I applied for a CCJ against German Parts on the basis that the units were faulty. The onus lies with the retailer to prove that they were fit for purpose within 6 months of purchase, which German Parts did not do contravening the Consumer Rights Act 2015.
They did not respond to the CCJ application and the CCJ was successfully issued against German Parts.
German Parts have ignored the CCJ.
----------------------------------------------
Firstly, I would like to thank German Parts for responding to my review very speedily...
I would address the points raised By German parts as below:
1. Fit for Purpose – Nature of Purchase and Warranty Terms
Response: Joe was aware from the outset that the car already had retrofitted LED headlamps. I have email exchanges confirming this.
2. Customer Complaint and Inspection Findings
Response: Yes, I agree that the car had a front end collision, but this was in 2019 before the initial retrofit of the headlamps. They were installed professionally using the correct programming software and passed every MOT since. German Parts have provided no evidence of the damage they refer to, nor any evidence that the headlamps supplied by them had been fitted incorrectly.
3. Attempts to Recover Funds and Replacement Request
Response: I agree that I lodged a claimback via the funding source. This was in response to not receiving any replies to the numerous emails/phone calls/WhatsApp messages sent to German Parts. Joe had agreed to supply replacement units, but these never arrived… As a result of the chargeback I lodged, Joe pleaded with me to retract the chargeback – again I have WhatsApp messages confirming this.
5. Lack of Product Return and Harassment from Claimant
Response: This point interests me… why would I want to return the products if German Parts is not honouring a refund? Again I have email exchanges offering to return the products in exchange for a refund. I even offered to accept a reduced refund, but no response was received from German Parts.
In no way were my emails to German Parts either aggressive or threatening – they were polite and informing German Parts of my intentions. I have these in my sent items.
In conclusion, Joe, please refund me and I will return the products to you and have the CCJ set aside. We can then just shake hand and agree to disagree…
October 14, 2025
Unprompted review
Reply from GERMAN PARTS
1. Fit for Purpose – Nature of Purchase and Warranty Terms
Mr. Ohry purchased two brand new LED headlights from us with the intention of upgrading his
factory halogen headlights. This process is known as retrofitting. At no point during the purchase
was it disclosed to us that the headlights were being retrofitted to a vehicle not originally equipped
with LED headlights. As clearly stated in our terms and conditions, retrofitting is not covered under
our warranty. This is due to the fact that retrofitting requires modification to either the vehicle, the
headlights, or both—alterations which inherently void any warranty.
2. Customer Complaint and Inspection Findings
Following installation by a third-party garage, Mr. Ohry contacted us claiming issues with the
headlights. We advised him to return to the original installers, but he stated the garage was too far
away. As a gesture of goodwill, we agreed to inspect the vehicle ourselves. Upon inspection, we
discovered that the vehicle had been previously involved in a collision and had undergone
poor-quality repairs. This damage, along with the improper installation by the third-party garage,
was the root cause of the issues reported. We informed Mr. Ohry that due to the retrofit nature of
the installation and the post-accident condition of the vehicle, the warranty had been voided and we
were unable to assist further.
3. Attempts to Recover Funds and Replacement Request
Mr. Ohry subsequently attempted to recover funds through a chargeback claim via his bank, which
was unsuccessful. He later requested that we supply two brand new replacement headlights free of
charge. This request was denied, as the original headlights purchased were not compatible with the
factory specification of his vehicle and required third-party modifications. As stated previously,
products altered to suit a retrofit installation are not eligible for return or replacement under our
warranty policy.
4. Delay in Response Due to Personal Circumstances
Due to personal issues and family health issues the owner did unfortunately miss the timeframe set out by the court to respond to the claim, the claim was then awarded to the claimant by default, the owner has now returned to work and a counter claim has been put into against Mr Ohry.
5. Lack of Product Return and Harassment from Claimant
Finally, we would like to note that Mr. Ohry has made no effort to return the products in question.
Instead, he has sent multiple aggressive and threatening emails, including statements that he
intends to send bailiffs to our premises to seize goods.
Regards
GERMAN PARTS
LOOK NO FURTHER FOR YOUR PARTS
Reached out to Joe as I was stuck for a part for my W204 C63. When I tell you he couldn’t have done more for me, it’s an understatement. Literally sourced the very last part in UK and got it to me in 24 hours!!! If you’re in need of any parts, LOOK NO FURTHER Than these guys. 10/10 service end to end. A great example of a business who go above and beyond in the automotive industry. Thanks Joe! Will be in touch again for sure
October 10, 2025
Unprompted review
Reply from GERMAN PARTS
Pleasure serving you Rory, your always welcome!
Top Supplier
Product supplied quickly and at a great price, would definitely recommend to anyone needing headlight units at a more competitive price than main dealers
August 20, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you Daniel, we value your business, your always welcome back!
Visited yesterday to get a parking…
Visited yesterday to get a parking sensor and number plate plinth fitted (which I ordered previously) Everything was done quickly a professionally. I was informed when the parts arrived and painted and ready to be fitted. I am extremely happy with the service provided and highly recommend German Parts!
September 11, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you Don, your business is always welcome here!
Still haven't received my parcel
I strongly advise against purchasing from this company. I ordered a headlight that was guaranteed to arrive within 3 working days, yet more than two weeks later nothing has been delivered. The tracking number they eventually provided shows no activity, raising serious doubts about their reliability.
This delay has caused significant disruption to my work, as I have been left without a car and forced to rely on taxis for the past week. When contacting customer service, the responses I received were defensive and unhelpful, rather than solutions-focused.
Based on my experience, this company does not deliver on its promises and demonstrates poor customer service. I would recommend looking elsewhere for a trustworthy supplier.
August 21, 2025
Unprompted review
Reply from GERMAN PARTS
This is a fake review from an abusive customer that has been refunded in full and told never to contact us again, his name is BRIGHT OMOKARO
This customer has abused members of staff on numerous occasions, shouted the most vile of insults down the phone and threatened to inflict pain on member staff and rape their children.
He has been reported to police and to trust pilot for this today, this will be dealt with in due course, we have recordings of him screaming these profanities down the phone.
This behaviour is because his delivery was unfortunately 48hrs late.
Happy returning customer
I used German Parts again after my recent great experience to get some more parts.
Joe as always proved to be super helpful and very competitive in pricing and also got my alloyed refurbed and tyres fitted !!
Even helped to diagnose and get a replacement parking sensor which have been behaving erratically.
Once again, great customer service! Highly recommended!
July 21, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you Don, your always welcome!
Discoloured eyebrows
Second visit to replace some body parts that had discoloured. All done seamlessly bringing the car back to showroom condition!
Thanks again Joe!
June 20, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you again for coming Gary! Always here to help, can't believe what a difference replacing them eyebrows made!
Fantastic company
Fantastic company, fast, efficient and extremely professional. Highly recommend 5*****
June 12, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you so much for your kind words and business, it was a pleasure serving you!
Awesome
First class service and very competitive pricing. Part was rare & unusual, so had to be manufactured by Mercedes and adding a small delay. I was kept up to speed and they chased the part on a regular basis. Due to the above we were concerned about the part getting damaged in transit, so the guys at German Parts hand delivered it to me. Can’t fault them and 110% recommend.
June 9, 2025
Unprompted review
Reply from GERMAN PARTS
Absolute gent to deal with, welcome back anytime Ben!
Met joe a few months back and made a…
Met joe a few months back and made a list of mods id like to do on my c63s, prices were given and very fair and we are gradually making our way through, no pushy sales techniques or rushing, always informative and sends update pics of works being carried out, secondary decat done today along with new facelift grill, springs and steering wheel next, they have it all! Thanks again for the work! Top stuff
June 6, 2025
Unprompted review
Reply from GERMAN PARTS
Great having you as a customer and a friend mate, always welcome!
Very professional company
I contacted Joe for a lot of technical information and prices for multiple items before deciding what I was going to buy. Most companies wouldn’t want to waste their time when there’s no guarantee of a sale. Joe was very polite, knowledgeable and came back with everything I needed. I then ordered a GTR full rear wing upgrade which was way cheaper the through MB and arrived in perfect condition on the day it was meant to. Throughout the process I was given regular updates and I can say this is a very professional company to deal with.
June 3, 2025
Unprompted review
Reply from GERMAN PARTS
We are always here to help, Thank you, it was a pleasure serving you!
AMG GTR OEM Discs and Pads
Ordered a set of OEM discs and pads for my AMG GTR. Items arrived quickly and for a good price. I had shopped around and they were the cheapest for the parts I needed. Will defs be back for any other parts I need.
May 2, 2025
Unprompted review
Reply from GERMAN PARTS
Thank you, it was a pleasure serving you!
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