Gerrards Auction Rooms Reviews 

Super communication, very friendly and helpful emails, as the item I bought was a present, they sent it immediately, which I didn't expect and really appreciated. Ring was well and accurately described.
Thank you.

I regularly buy from auction houses and the customer experience can vary hugely. Gerrards Auction rooms did everything above and beyond. Clear and timely comms, well described and photographed lots and a very well packaged delivery service which was a reasonable cost. I am delighted with their service- I just wish that other auction houses would copy their great example!

Aware Gerrard Auction room ,I have bought Aynsley bone china from this auction , very bad experience, condition report are incorrect and refuse to refund .

My first auction & I was selling mainly family heirlooms. From when I dropped my items off at Gerrards then through the whole procedure, all the staff members I dealt with were kind & helpful which made me feel really at ease. I watched the auction online & was thrilled to see one of my items reach a most unexpected amount so that was the icing on the cake! All in all, a very pleasant experience from a very professional company. Can't wait to go back with my next lots!

This company seems to want to do things when they want not when they say they will. I hired them to do a house removal. John turned up and to be honest was very nonchalant, he looked at the stuff we had, "yeah well they don't sell now", "this did but its not worth much", "that is nice, someone may want it" etc etc. He then offers me a price, which was accepted by my wife, I felt it was on the very low side, but she wanted to get the stuff out. Gerrards then called me to say that Jon would be round on a date at 10:00 AM, we got there early, he arrives, rings the bell, we open the door, he walks in and says, I had another house clearance yesterday and my van is absolutely full of stuff, I will go back to the Auction rooms and unload it and will be back in an hour, (no mention of the tip, this will become apparent later). I said you were supposed to start at 10:00 today, to which he replied, well I was here at 10:00 and I replied yes but you are not starting now are you. He then started to make further excuses, to which I suggested the faster he got away the quicker he would be back. An hour past, and he was not back, so I phoned Gerrards and, spoke to a very arrogant woman, who basically tried to make out the delay was because I had not given him a set of keys, which I did not want to do because I had other items in the house which I did not want touched, she kept telling me that "he called at 10:00 with another person, but when I watched him arrive and leave he was on his own, to take away all the items that would be going to the tip", I asked how could he when he told me that his van was full, she said "he was going to add my stuff to it and make one trip". The things is that Gerrards say that they give stuff that cannot be sold to worthy causes, and recycle other items, when I asked the woman about this, she said that "they do that at the tip", so Gerrards don't recycle they just dump everything. Then at 11:30 Jon and his crew finally turn up, I had locked my stuff away and so I gave them a key to the front door. Jon told me that it would take the rest of the day to clear the house. I had a viewing at 13:00, so I drove back to the house, and was met with Jon, picking out all the best items and very carefully putting them in his van and then he drove off, the two lads seemed to do nothing for ages, then they came out with part of a very expensive set of wardrobes destined for the tip. they then went and sat on chairs they had put outside and smoked or vaped. The neighbours called me later to tell me that the workmen were sitting on chairs outside the house, smoking after every item they seemed to put on the vehicle. So I get a call to say they had gone and the house was secure. I thought that it was all finished, so I went round to see what the house looked like only to find the hall still full of items, the front room was also full of items. I was led to believe it was a one day removal until I got a call from Gerrards to say that they will have to finish the job the next day. I asked when I would get paid, and was told that they would finish on the Friday, and I would get paid on the Monday, I gave all the details of where the money was to be paid and left it at that. At around 16:00 on the Friday, I get a call to say all is complete and the keys have been returned. So on Monday, I check and the money is not in the account, I check again first thing Tuesday, nothing, and so I phone Gerrards and ask why the money was not in the Bank despite their assurances that it would be, I am given the excuse that they do not have my bank details, and when I tell them that they had them before the move was completed, the woman went and checked with someone. She then tells me that she will hand it over to the team to deal with as she only deals with packing. Then about 20 M
mins later I get several missed calls that I don't answer because I am driving, this is followed by a text to tell me that the payment had been made that morning, I contact my bank who tell me that the transaction was sent 10 minutes after I spoke to Gerrards, which makes me wonder if it would have been sent over if I had not called. I thought this was a professional company, they will make about three times what they paid me for the items and still they could not treat me with the respect of one of their customers and do a professional job. I would think twice before using this company for ANYTHING, they has soured me towards people like this. I feel that they cannot be trusted.

I have just purchased a beautiful ring at the latest auction. It was my first auction and I was quite nervous and very excited. All the staff at gerrards were lovely and extremely helpful and I felt they were genuinely pleased for me when I made a successful bid. Thank you. An amazing experience.

had to pay for lot before this auction house would quote for post and packing , they used 2nd hand box and used paper all my items were rubbing together , royal mail charge was £6.70 they charged me over £30 just for p + p . so if you want to get ripped off get them to post . Will not use and i do not recommend

The small 7-inch silver mounted bladed item I won at the Gerrards arrived in a very poor condition with rusty and heavily pitted blade. Auction posted a picture the shiny sheathed item and failed to mention the blade condition. With buyer's premium at 24% I expected more attention to the lot's description. What is more, I have been overcharged nearly 500% of the actual shipping cost. While I was charged £24 for posting the item the actual cost was only £4.20 as per postal label at A5 jiffy bag.

I bought some ceramics in their last auction and they arrived as some of the best packed bits I've ever received. In fact they were so well wrapped, I had a struggle to get into them to start with.
First class service and I will be using the posting and packing service again, if I ever buy from them.

Absolutely delighted with the service provided by Gerrards Auction Rooms.
Great joy to be able to conduct my business in a straight forward hassle free manner.

I've just looked at the Gerrards website. Why are they posting photos which are reverse images? How are you supposed to judge an item if half of the photos are useless? If that's the level of their expertise I shall give them a miss.

would like to say a great friendly people they went out of their way for me massive thumbs up
big yes to buying from them again
thanks team

I recently purchased an item from Gerrards Auction and found them a very professional and user friendly team. The item was packed superbly and arrived safe and sound.
I cannot recommend these people highly enough and will definitely be back.

easy to contact - prompt to respond to enquiries - super fast and safe delivery - A+++

My first experience of buying online at auction. All very straightforward and worked well. The service following the auction was very prompt and the staff were very helpful with my 'newbie' questions. The goods arrived very quickly in perfect condition. No hesitation in recommending them.

Great Auction House very polite hard working staff. Always have substantial lots for sale , Good Auctioneer and easy to follow very clear . The staff are always very helpful and help to carry your goods to vehicle if needed

The range of goods is suitable for all and well presented and described . Never failed to buy from Gerrards a smashing Auction house.
Thank you

I wish other auction houses (in the main) would copy Gerrards business model. The experience was so much better - why? a) they don't overpack items saving on one's costs, b) do not pack in environmentally horrible styrofoam. It is seamless experience, by not outsourcing to a third party they can control matters better, saving on endless emails and delays. All of which matters. Auction houses have moved into a complete delivery situation not just the buying and selling model of old. Similar in other words to Amazon....

The item I bought was not what thet claimed. Refused a refund although they admitted to having described the item wrong.

I had not previously bought from Gerrards but was impressed with the courtesy and efficiency of their communications and in-house delivery service which ensured I received my items promptly.
A pleasure to do business with them.

Always a good professional service, and treated our goods with respect, and also great prices, so yes were very pleased, and would highly recommend.