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I ordered two DustaPro robot vacuum cleaners, which were received a week or two later.
Unfortunately I could see straight away that they were not as solid as appeared on their advertising video/ they were cheap and flimsy product.
I contacted them on their email address to request their returns policy. A reply was received from “Victoria” in Customer Service , who was extremely courteous and appeared to be concerned. I was invited to send a photo of the product I had received, which I duly sent. She offered a partial refund of 20% I think, on the basis I could keep the items. The company was clearly not interested in taking returns. After some further exchange of emails, it was agreed they would refund me 40%. I was told there may be a delay - depending on bank account, etc. She said it would take at least 3-7 business days, but possibly longer- up to 20 business days.
After four weeks I emailed her to enquire as to the delay. No reply. I sent at least three more emails- again no reply.
Then, last weekend, I emailed their customer service through their website and I immediately got an automated response followed a few minutes later again from “Victoria”. She was extremely courteous and apologetic and stated that her original instruction for a refund appears not to have been acted upon by “the team” but she would follow up on it immediately. No further reply since, and no word of a refund.
They are a scam company I fear, registered in Lithuania, but operating from China I think.

I ordered and paid using PayPal. The price charged was not the price I approved. It was US dollars not Australian dollars and it had a warranty charge applied. I contacted the company straight away and tried to cancel. They said it had already been shipped. I always Amex for my payments but some how this company charged both my registered cards with PayPal. I am fighting to get this sorted. I received a message tiday to inform me the item was on its way.Do not trust this Company.

I ordered one unit and was charged for three. I asked straight away for a refund and said it was already despatched. That was weeks ago. I have to send back for a refund when I receive it. Absolute scammers. Would not touch this company.

Starting to think this is a scam. Nearly a month now with no meaningful tracking information. “Updates” contradict or simply reproduce the same update information of the previous update. Reading through the reviews I’m not the only person experiencing this.

Do not order anything from these people. I somehow managed to order two robot vacuums and some drain and toilet cleaner without selecting anything luckily my finger hit the paypal button when I was exiting the payment page that opened on the website. So paypal were able to bblock the future scheduled payments that had been set up. I emailed them within 5 mins of the bogus order being sent but all their quoted customer service emails bounce back address not found! This company is a scam! Beware!

Be extremely careful dealing with this company, they have an almightly bug in their system that enables them to take your money without delivering an actual order form or order confirmation leaving the buyer with no record of the order placed or the payment made. The bug also allows them access to your bank account for long enough after the authorised transaction to take further money without authorisation and again no order form or purchase confirmation. I stupidly ordered ONE of their dust pro robots as i am currently having mobility issues, the cost was €84.97 that included postage however, second after this value was taken from my bank they took a further €104.98! No order form, no order confirmation and i had to hastily place a block on my card as i feared they would empty my account. I have e mailed the company but they just keep telling me that without an order form and number - that they failed to provide - they are unable to locate my order that i state i placed. I have sent them evidence of the money they took but apparently that is not enough! I have pointed out that if they are unable to trace my order then they are unable to dispatch the order so they can cancel the whole lot and refund me in full but they are choosing to ignore this option! NO I DO NOT RECOMMEND THIS COMPANY

I meant to order only one but accidentally ordered two. I called right away and was told to wait till they arrive to start a return. I got the items and it did not work at all. It picked up NOTHING. It's much smaller than it appears on the website but it just does not have any suction whatsoever. Now I can not get ahold of anyone by phone. No answer to emails. This is a scam company and a total rip off.

What an awful experience. Only ordered a robot hoover but after I had paid via PayPal . The final bill popped up and they had added another hoover , toilet cleaner + drain cleaner . Immediately I messaged customer service to cancel but they said too late it had already been shipped ! Scam . No I have to wait to return the products .

1 because I can't give 0! Please don't visit this website/page! It's a SCAM! After filling my Visa details a page popped up saying my 4 dustaprovacuum were on their way+ extra warranty - I NEVER ordered 4! 6 minutes later I emailed since they have a 12 hour cancellation policy til now... NOTHING! They've taken my 248€ & my bank confirmed they operate out of Lithuania... PLEASE STAY AWAY!!!!