Get Fleetsmarts Reviews 358

Terrible people they are group of scams don't trust them they lies about everything they said be careful people

Jean is always so refreshing to talk to, very knowledgeable, kind and very audible. I am always so delighted when she is the one who responds to my call at FleetSmart. I wish I get you always Mam, and I pray you excel in all that you do. Thank you so much.

These people that left a good review is the people that works there by far they steel your money they also lie about given them consent to use there factoring company they never pay you on time they steel more then there percentage they claim there charging you and they don't know what they are doing by far and the guy there name Aaron lie about clearing your money on time he never have his paperwork or emails and even the brokers hate them

This is Fleetsmarts, not the legit Fleetsmart company. This is a fuel card company who uses a 3rd party fuel card that ANYONE can get. When FMSCA carriers' motor authority becomes active, they have telemarketers call these new carriers and say "just try our fuel card, no cost, no credit check". Whether they say yes, or no, or any random word, Fleetsmarts files a UCC-1 financing statement on their company, without the carriers understanding what a UCC-1 filing is. When they attempt to go with a reputable factoring company, they learn about this UCC-1 filing and have extreme difficulty in reaching anyone. When they do, it's a foreigner (the entire organization is foreign) who says you gave us consent over the phone. They won't release the UCC unless they pay $500, $1,500, even $2,000. This is for something they did not legally consent to, did not sign up for. They were completely taken advantage of and left with no option to work with a legit factoring company. How this is happening in the US to hard working FMCSA owner/operators is bewildering. Do not speak to nor work with this company. Read the 1,000's of complaints online. They need to be shut down.

They shutdown fuel card for fraud which was the right thing to do.... Used another card in my possession that had not been used for more than a year.... Setup new PIN code and used the card in Missouri..... 4 days later I get notified of 2 transactions within 11 minutes of each other at the same location in Texas for more than $1300. and I was in KANSAS. I have 50 people to prove I was in Kansas and a Facebook video showing me participating in a church service at my church on the day the transactions happened. I submitted dispute as directed by Fleetsmarts and almost a month later thru the front line customer service rep I was told they WILL NOT refund the $$$$ and gave no answer as to why. Account rep has not taken my calls ever but did promise to call back within a hour but NO calls.... No one but front line cust service rep will talk to me. They were good to use UNTIL THIS FRAUD. DO NOT USE THEM until you have confirmation how they handle fraud.....

I am extremely disappointed with my experience with FleetSmarts. They filed an unauthorized UCC lien against my company without proper consent or justification. This action was taken without my approval and has caused serious concern and potential harm to my business.

Additionally, FleetSmarts refuses to cancel the contract, despite previously stating—both verbally and in writing—that the contract can be canceled at any time. After requesting cancellation, they continued to enforce the agreement and failed to act in good faith.

The lack of transparency, refusal to honor their own stated terms, and the filing of an unauthorized UCC lien are unacceptable business practices. I am currently working to resolve this matter, but I believe other business owners should be aware of these issues before engaging with FleetSmarts.

I strongly recommend exercising caution before entering into any agreement with this company.

Fraud!!!! FRAUD!!!!
They make fake contracts and they ask you $500 to take it off ,
Im sure I'm not the only one that this happened to him

I am happy with thier service

She’s name vain and she’s help very well

In the last four months, I have sent many emails to your colleague David requesting the latest updates on our invoices, but I have not received any information.

Unfortunately, this situation has made me feel that I may have entered into a contract with someone who has not acted in good faith.

Our account manager, Lei at Fleetsmarts, is absolutely outstanding. He has never let us down. I strongly recommend both Lei and Fleetsmarts to handle your company's factoring needs.

After I tried to factor with Truckstp factoring services, I received a notice that fleetsmart put a UCC on my company, preventing me to factor with some other companies, First, I never agreed anything to Fleetsmart, the only communication with them was a phone call offer for fuel card where they promised a discount on fuel purchases.That is It!
After I read some other reviews, Fsmart that they put UCC as an industry standard practice to cover their assets, my question is, what about us, small carriers and O/Os.? Is Fsmart bigger fish and smarter shark, No, I don't think so. As I read, they are asking 500 to remove the UCC? when they are the ones that did the filing, YOU did the filing with out my consent, YOU remove it because no one told you to do it. This has to go to my state attorney.

Awesome customer service. They answer all hours of the night and I’ve never had one problem with them. Thanks for keeping my business running Christine!!

Christine, who was the representative who helped me with educating me on how to properly submit my loads was excellent. Very professional and knowledgeable. When our conversation was done I felt completely confident in the information that she gave me. Very well done.

Great job Christian just helped me out a whole lot. I will be calling you back when I get the rest of the document signed and get them submitted to the portal. Thank you again.

Very helpful and quick

Got inspired by my friend Tedious Ziponda on the discount from the diesel card he got from this company he is enjoying that's why I want to join also with my truck. This company is doing a great job for helping us to grow in business especially our small businesses.

All 5 star with this company are lying
They do it by thier self. Just hang up the phone when you hear that's fleetbullshjt , not fleetsmart at all. Look at the real review on BBB

I just called today Christine answered my phone i need to activate my fuel card she just did in one minute super quick very happy for this customer service great 👍👍