Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully add... See more
Company replied
I called in to fleetsmarts customer service line because I was confused about the set up with new brokers. Christine was patient with me then explained the process so that I understood it clearly. Th... See more
Company replied
First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat... See more
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Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.7
Average
358 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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She was helpful and prompt.
October 3, 2025
Unprompted review
Reply from Get Fleetsmarts
We are happy to hear she was helpful and prompt in assisting you. At Fleetsmarts we take pride in providing quick support and reliable factoring services to keep carriers moving forward. We appreciate your trust and look forward to continuing to support your business.
Reply from Get Fleetsmarts
We're glad to hear that Christine made your experience smooth and easy. At Fleetsmart, we’re proud to offer services like fuel savings and factoring solutions to help make managing your fleet more efficient. We look forward to supporting you again soon!
Information was provided good clearly
Information was provided clearly
October 2, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad the information was clear and helpful. At Fleetsmarts, we strive to provide not only clear guidance but also practical solutions like fuel savings and factoring to support your fleet efficiently. We appreciate your trust and look forward to working with you again!
Christine was great at helping me with…
Christine was great at helping me with my issue. Great customer service!!!
September 29, 2025
Unprompted review
Reply from Get Fleetsmarts
We are glad to hear Christine provided great customer service and was able to help with your issue. At Fleetsmarts we strive to combine dependable factoring with personal support so carriers can always count on us. We appreciate your trust and look forward to continuing to work with you.
Christine did a excellent job with…
Christine did a excellent job with assisting me with my load l.She’s always very kind and doesn’t get off the phone is done.5 star service.
September 24, 2025
Unprompted review
Reply from Get Fleetsmarts
We are thrilled to hear Christine provided excellent assistance with your load and that her kindness and dedication stood out. At Fleetsmarts we aim to combine reliable factoring with personal support so carriers can focus on moving loads smoothly. We look forward to continuing to support your business.
These guys are nothing but predators to…
These guys are nothing but predators to small trucking company…stay as far as possible as you can
September 19, 2025
Unprompted review
Reply from Get Fleetsmarts
We take comments like this very seriously. Fleetsmart’s mission is to support small and growing carriers with transparent services and clear agreements. We do not engage in predatory practices, and every customer relationship is governed by written terms that are reviewed and accepted before any service begins.
If you believe there has been a misunderstanding about your account or the services provided, we would appreciate the opportunity to review your specific situation in detail. Please contact us directly with your business name or USDOT/MC number so we can locate your records and address any concerns promptly.
We’re committed to fair and ethical business practices and to resolving issues through open communication.
BEWARD OF THESE SCAM ARTIST;
BEWARD OF THESE SCAM ARTIST;
We were a new company in Jan 2023. I had a 750-credit card and this company reached out to me and said I could get a line of credit and a fuel card credit line. I said OK. They never got me anything. After 90 days, they said they could not do anything. By then, I had a fuel account credit line of $10,000 with two companies. Recently, about 100 days ago, I had a private lending company that was going to lend me money for 2 trucks. They pulled the UCC which I had not idea what this was. They said they would lend money with this on my credit and told me it was Fleetsmart who I had no idea who they were. I searched back thru emails and found out who they were. I called them and they offered me one of two ways out: 1. Factor with them. I do not need factoring. 2. Pay them $500 and wait 45 days to get this removed. THIS IS A SCAM AND BLACK MAIL. I have never done business with these scam artists and do not owe them a dime, much less having to pay my way out. I am submitting paperwork to our State Attorney General and Consumer Affairs as this has cost me this loan and a burden that I do not deserve. They have emailed me several times refusing to let me out without paying. STAY AWAY FROM THESE GUYS, M&P Mobile Homes in SC
As you can see by their response, they are a SCAM and take companies Hostage. Their service sucks and they want me to pay to get out of this UCC that I never agreed to. They have nothing in writing from me. They just did it so they could collect money that I don't owe. Sounds like it is Attorney General and Consumer Affairs time. I think in SC we can file a law suit against them and make sure the internet knows what a scam they are and how they are not willing to do something simple, REMOVE THIS UCC TODAY, NOT 45 DAYS AND CHARGE ME AS THIS IS A FORM OF BLACKMAIL.
September 8, 2025
Unprompted review
Reply from Get Fleetsmarts
Fleetsmarts is not a scam. We are a legitimate credit and factoring provider that helps carriers nationwide with credit lines, fuel discounts at all major truck stops, insurance down-payment financing, equipment financing and some of the lowest factoring rates in the market when bundled with fuel.
A UCC-1 filing is a standard security interest document used throughout the industry. It protects the lender or factor but does not stop you from working with other factoring companies. Unfortunately, some competitors misrepresent this to persuade carriers to remove our filing so they can lock them into their own programs.
We value the opportunity to work with you and want to make this as straightforward as possible.
Option 1: Pay a one-time $500 processing fee. After we receive payment, we will issue a Letter of Release and terminate the UCC filing within 45 days.
Option 2: We will waive the $500 fee if you decide to use our services for 60 days with genuine intent. If, after this period, you still wish to discontinue, we will issue the Letter of Release at no additional cost.
We invite you, and anyone reading this, to experience our services directly. We are confident that our transparent approach, competitive rates and superior fuel card will prove the value of an honest partnership.
I’m Marc ( DMB TRANSPORTATION LLC) am…
I’m Marc ( DMB TRANSPORTATION LLC) am very happy to work with you and you have done a great job. Thank you and thank you. Thank you again and I hope we do even better in the future @JEREMIAH great job
September 9, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for sharing your feedback. We are glad to hear Jeremiah and the Fleetsmarts team have been able to support DMB Transportation LLC. Our goal is always to make things smoother for carriers like you, whether that is helping with factoring, fuel savings, or simplifying day-to-day operations.
First they need to hire people that can…
First they need to hire people that can speak English, Also stop giving company the running around when they didn't use your service at all!
August 29, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re sorry to hear about your experience and would like to better understand the situation. Could you please provide us with your company name and USDOT number so we can look into this for you? Our goal is to resolve any concerns quickly and ensure clear communication. For immediate assistance, we encourage you to call our customer support team at 801-893-3600, and we’ll be glad to help.
Reply from Get Fleetsmarts
We’re delighted to hear our team was able to assist you. At Fleetsmart, we’re always here to make things easier, whether it’s with our fuel cards, credit solutions, or other services designed to support your business on the road. We truly appreciate your trust and look forward to helping you again whenever you need us.
Worst scam company ever to work with
Worst scam company ever to work with. They will never give you Letter of Release and literally will make you wait for months.
Nobody answer calls nor emails.
August 1, 2025
Unprompted review
Reply from Get Fleetsmarts
We do provide Letters of Release when requested. To assist you better, we will need your company name and contact information, as we have no record of you in our system. Once we have that information, our team can review your request.
Christine was so patient with me
Christine was so patient with me. It was my first time use the factory app.she walked me though it and it was successful.
August 21, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad to hear your first experience with our system went smoothly and that our team was patient in walking you through the process. At Fleetsmarts, we make it a priority to provide clear guidance and user-friendly tools so carriers can factor with confidence. Along with factoring, we also offer fuel cards, advances, and credit lines to help simplify your operations and support your growth.
Christine was such a great help
Christine was such a great help. She called me back and solved my issue without me having to ask. Thank you so much
August 13, 2025
Unprompted review
Reply from Get Fleetsmarts
We appreciate your feedback and are glad to hear our team was proactive in resolving your issue quickly. At Fleetsmarts, we strive to provide dependable support and make every interaction as smooth as possible. In addition to factoring, we also offer fuel savings, credit lines, and advances to help carriers keep their business running strong.
I’m being extorted out of money because…
I’m being extorted out of money because they are claiming verbal agreements that don't exist. I spoke with a lady named Ann b and a few other people as well. They put a UCC on my company that only been open for 2 weeks literally. I NEVER AGREEED TO ANYTHING BUT A FUEL CARD THAT I NEVER RECEIVED. Not once did I use there services and I don’t know about any other states but in SC a verbal agreement do not matter without any kind of proof. Then not only that I asked for a LOR they emailed it I filled it out. And still they are telling me I have to pay $500 and wait 45 days to be released. I beg the differ. I will fight this.
August 4, 2025
Unprompted review
Reply from Get Fleetsmarts
We understand your concern and want to assist you. To help us review this matter accurately, we will need your company name and contact information, as we have no record of your account in our system. Once we have this information, our team can investigate the request and provide guidance on the UCC release process.
Please contact us directly at 801-893-3600 so we can assist you.
Please note that the UCC filing is part of the standard process for extending a fuel credit line, and the release is handled in accordance with our procedures. We are committed to working with you to clarify and resolve any questions regarding your account.
Jean was 5 stars I wish get her again…
Jean was amazing definitely 5 stars!
I didn’t have an account set up, but she walked me through it with no problem. I’d love to get her help again if I ever need support in the future.
August 10, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad our team was able to walk you through the login process and make it simple and stress-free. At Fleetsmarts, we take pride in providing five-star support and making sure our customers always have the guidance they need. Beyond factoring, we also offer fuel cards, advances, and credit lines to give carriers the tools to keep their business moving forward.
Reply from Get Fleetsmarts
Thanks for the feedback! We’re glad we could resolve things quickly for you.
All the 5 star reviews are fake
All the 5 star reviews are fake. Hundreds of people have been complaining about this company scamming them with the fuel card and ucc filling fee. Some people never heard of them and yet they have ucc against them.
August 8, 2025
Unprompted review
Reply from Get Fleetsmarts
We take these concerns very seriously and want to clarify that we do not file a UCC-1 without the customer’s consent or a signed agreement. A UCC-1 filing is a standard legal notice of a secured interest based on the services the customer has agreed to.
We understand this can cause confusion if someone doesn’t recognize our company name, but every filing we make is backed by proper authorization. If you believe a UCC filing was made in error, please contact our support team so we can review and resolve the matter promptly.
Excellent customer service.
Excellent customer service from Christine today. She answered all my questions.
Thanks for your help!
August 6, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words! We’re thrilled to hear that Christine was able to answer all your questions and provide excellent customer service. We’ll be sure to share your feedback with her—it will make her day!
Ok this is weird
Ok this is weird. They put a ucc on my company and I never talked to them. When I called some chic name shenee said that I was interested in their fuel card a few years ago. I see other people have the same experience and it’s definitely not legal. They will charge $500 to cancel that ucc and will take about 4 months based on what the other people have experienced. Anyone with the same experience should do a complaint with the attorney general and police report.
August 6, 2025
Unprompted review
Reply from Get Fleetsmarts
We’d like to assist you directly regarding your concern. Could you please provide us with your company name and email address so we can look into your account and clarify the situation?
To clarify: the $500 prep fee covers the administrative costs associated with terminating the UCC filing. This includes processing time, legal documentation, and coordination with the appropriate agencies. Once the fee is received, the UCC filing is terminated within 45 days.
We understand this can be frustrating, and we want to ensure your case is handled promptly and transparently. Please reach out so we can help resolve this properly.
Fleetsmarts filed a UCC against my…
Fleetsmarts filed a UCC against my company without funding me or providing any services. I never used their fuel card or any credit line. I only responded to a phone call and agreed to hear more details. After that they filed a lien and now are trying to charge me thousands of dollars just to release it.
There was no clear agreement signed and no money ever exchanged. They are demanding a release fee and said it would take up to forty five days even after paying. This has completely blocked me from working with any other factoring company and is affecting my business and income.
Everything about this feels like a trap. Their contract says no exclusivity unless financing is used, and I used nothing. I believe they are using predatory tactics to lock down carriers through hidden liens and vague terms. If you get a call from them do not agree to anything and avoid doing business with this company.
I have made every attempt to resolve this professionally. I have called. I have emailed. I have sent messages. I have received no response. Your company filed a lien without my full understanding or consent. I never received any funds. I never used your services. I was pressured over the phone while I was driving and only said okay, not yes, and was then sent documents afterward. I was told I could cancel anytime as long as I did not use the fuel card, which I never did.
If the release is not provided today, I will be filing a small claim in court tomorrow. Your lien is blocking me from operating my business and your refusal to respond or cooperate is unacceptable.
May 1, 2025
Unprompted review
Reply from Get Fleetsmarts
Hi Mr. Perez,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify the situation.
Our records show that you provided verbal authorization to proceed during your onboarding call, which is a valid and accepted form of consent for initiating services, including the filing of a UCC-1. This is part of our standard industry process when opening a line of credit or setting up factoring services. A copy of your signed agreement was also sent to you via email, which includes the following clause:
"Fleetsmarts provides, at additional cost, Letter of Release and Buyout Agreements upon request."
Additionally, we want to correct a misunderstanding:
A UCC-1 filing does not block you from working with other factoring companies. It is a standard security interest filing that protects our position but does not restrict your ability to engage with other providers, provided all parties are informed and terms are understood.
We operate in good faith and follow all legal and ethical standards. Claims that suggest otherwise are both inaccurate and potentially defamatory, as they do not reflect the full context of your agreement or interaction with our team. We are always willing to work with clients directly to resolve issues, and we encourage you to reach out to us if you'd like to review the terms of your account or request a formal release.
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