Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start t... See more
Company replied
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Review summary
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Reviews shaping this summary
As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully add... See more
Company replied
I called in to fleetsmarts customer service line because I was confused about the set up with new brokers. Christine was patient with me then explained the process so that I understood it clearly. Th... See more
Company replied
First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat... See more
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Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.7
Average
358 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Get Fleetsmarts
We're glad Landon was able to assist you. At Fleetsmarts, we’re committed to providing helpful, reliable service along with factoring, fuel discounts, and credit solutions to support your business every step of the way.
Was a great listener and her feedback…
Was a great listener and her feedback made me feel welcome to address other concerns that I had
June 19, 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad to hear you felt heard and supported during your conversation. At Fleetsmarts, we believe in creating an open and helpful environment so you can confidently reach out with any concerns. We're here to assist with everything from factoring to fuel savings and business credit solutions.
Fleetsmart Rep Christine
Fleetsmart Rep. Christine was very quick, insightful, and courteous with my questions
June 19, 2025
Unprompted review
Reply from Get Fleetsmarts
We're pleased to hear Christine provided quick, insightful, and courteous support. At Fleetsmarts, we aim to deliver clear answers and efficient service while helping your business succeed through factoring, fuel discounts, and credit solutions tailored to your needs.
Landon,did a great job assisting with…
Landon,did a great job assisting with my card.
June 18, 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Landon was able to assist with your card promptly and effectively. At Fleetsmarts, we’re here to make sure every part of your experience is smooth, from fuel solutions to factoring and working capital support.
Gab Llanos has been amazing to work…
Gab Llanos has been amazing to work with! She is always available and has great communication! We are very happy with Fleetsmarts. They offer competitive factoring rates as well as many other helpful services!
June 18, 2025
Unprompted review
Reply from Get Fleetsmarts
We're thrilled to hear Gab Llanos has been a dependable and communicative partner for your business. It’s great to know you’re happy with Fleetsmarts and the range of services we offer. From competitive factoring rates to fuel savings, credit lines, and more, we’re here to support your growth every step of the way.
I worked with Jeremiah to get set up…
I worked with Jeremiah to get set up with Fleet Smart. He was very active with helping set up the process if he was uncertain about an answer, he verified it and got back to me in a timely manner, professionalism was top-notch. I would definitely refer his services to other people.
June 9, 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Jeremiah provided attentive and professional support while getting you set up with Fleetsmarts. His commitment to clear communication and follow-through reflects the service we aim to deliver. We’re here to back your business with factoring, fuel discounts, credit lines, and more—all designed to help you succeed.
BLUE WATER CAPITAL provided a fantastic…
BLUE WATER CAPITAL provided a fantastic experience. Lei Fernandez, the account manager, was incredibly helpful throughout the entire process."
"The team at (BLUE WATER CAPITAL) made the factoring process incredibly smooth. Lei, the account manager, was always available to answer questions and provided excellent support."
"Thanks to Lei Fernandez at [BLUE WATER CAPITAL], the needed funding was acquired quickly. Lei's dedication to our success was truly impressive."
Remember, genuine reviews are valuable to businesses and help other potential customers. By providing a sincere and helpful review, the positive impact Lei and the factoring company had on the business can be acknowledged.
June 17, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the outstanding feedback and recognition of Lei. We're glad to hear the process was smooth, efficient, and well-supported from start to finish. Lei takes pride in being a dependable partner to every client, and we're proud to have him as part of the Fleetsmarts team.
If you're looking for consistent, responsive service, along with access to competitive factoring, fuel discounts, and flexible credit lines, Fleetsmarts is here to help your business thrive.
I am happily assisted by miss nelly she…
I am happily assisted by miss nelly she is my accountant manager highly recommend
June 17, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your kind words. We’re happy to hear Nelly provided great assistance. At Fleetsmarts, our account managers are here to offer personalized support along with powerful services like factoring, fuel discounts, and credit lines to help your business succeed.
Great service landon
June 16, 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Landon provided great service. At Fleetsmarts, we’re here to support your business with responsive customer care, factoring solutions, fuel discounts, and flexible credit options.
Working with Lei Fernandez at Fleetsmarts
Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start to finish, he was responsive, proactive, and always on top of any challenges that came up during the new setup. His support made a stressful process much easier. I highly recommend Fleetsmarts — and especially Lei as an account manager. He truly goes above and beyond.
June 16, 2025
Unprompted review
Reply from Get Fleetsmarts
We're proud to hear Lei delivered the level of support we strive for at Fleetsmarts. Helping you navigate tough situations smoothly is what we’re here for. If you ever need factoring, fuel savings, credit lines, or setup support again, you can count on our team to be ready and responsive.
Landon was super helpful with updating…
Landon was super helpful with updating my fuel card to my account to replace the old one. Thank you!
June 16, 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Landon was able to assist with updating your fuel card quickly and smoothly. At Fleetsmarts, we’re committed to making every process easy while offering reliable factoring, fuel discounts, and credit lines to keep your business running strong.
Reply from Get Fleetsmarts
We're glad to hear Landon took good care of you. At Fleetsmarts, we’re committed to providing dependable service along with factoring, fuel discounts, and credit solutions to support your business every step of the way.
Matthew amane
Account manager MATTHEW AMANE I’m work to cld logístic We are having problems regarding our contract. They are not respecting the clause that states that we are free with just a 5-month notice to leave. We are asking for a release letter, and the gentleman does not want to give it, violating the contract.a void
June 16, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for reaching out and bringing this to our attention. We sincerely apologize for any frustration or confusion regarding your contract terms.
We kindly ask that you contact our support team directly at 801-893-3600 so we can escalate this issue and review your account details alongside management. Our goal is to resolve this promptly and fairly, ensuring all agreed-upon terms are respected.
matthew amane
My experience with Matthew Amane as an account manager was challenging. Although I fulfilled all the requirements outlined in our contract, the release process for my company (CLD Logistics) did not move forward as expected. I requested to end the business relationship according to the agreed terms, but I did not receive a timely resolution. This situation caused complications in continuing my operations. I’m sharing this review based on my personal experience, hoping others receive clearer and more efficient service.
June 5, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during the release process and for any disruptions this may have caused to your business operations.
We would appreciate the opportunity to review your account details and work toward a proper resolution. Please feel free to contact us directly at 801-893-3600 so we can address this matter personally and make it right.
Great service
I would recommend this company to everyone I know. Jeremiah provided great customer service and stuck with me the whole way until all questions were answered and all issues were resolved.
June 12, 2025
Unprompted review
Reply from Get Fleetsmarts
We're thrilled to hear Jeremiah provided excellent support and stayed with you through the entire process. At Fleetsmarts, we’re committed to dependable service, along with factoring, fuel savings, and credit line solutions to help your business run smoothly and grow.
Matthew Not good factoring use another do t…
Not good factoring use another do t lose your money (cdl logístic )
June 14, 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like yours very seriously. To better understand what happened and see how we might assist, could you please provide more details about the specific issues you encountered with our factoring services?
You can reach us directly at 801-893-3600, and we’d appreciate the opportunity to review your account and address any unresolved concerns. Your feedback helps us improve, and we’d like the chance to make this right.
Reply from Get Fleetsmarts
We're happy to hear Landon provided great support. At Fleetsmarts, we’re here to back your business with reliable service, factoring solutions, fuel savings, and credit lines to keep you moving forward.
Landon was great!
June 13, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad to hear Landon was great. At Fleetsmarts, we’re committed to providing excellent service along with factoring, fuel discounts, and credit solutions designed to support your business every mile of the way.
First of all
First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat 2~3 times before I start yelling for an operator. Nevertheless, Landon answered and helped me and I was done in 5 min. Thank you, Landon!
June 13, 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad you had a smooth and personal experience with Landon. At Fleetsmarts, we believe real support should be fast, human, and hassle-free. Along with dedicated service, we also offer factoring, fuel discounts, and credit lines to help your business stay efficient and profitable.
Reply from Get Fleetsmarts
We're glad Landon did a great job. At Fleetsmarts, we’re here to make things easier for your business with dependable service, factoring support, fuel discounts, and credit line solutions.
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